The CKHobbie Group
Customer Service Representative
The CKHobbie Group, Souderton, Pennsylvania, United States, 18964
Job Description
Order Entry Representative is responsible for processing orders, addressing customer inquiries and complaints, and acting as a liaison between the client and the company's internal departments
Order processing : Receive, process, and track customer orders, managing them through the entire cycle to invoicing and on-time delivery. Customer liaison : Serve as the primary point of contact for customers, communicating information regarding their accounts and orders to internal departments, such as sales and production. Request coordination : Coordinate customer requests for information on product specifications, availability, shipping, quotes, and estimates. Complaint resolution : Investigate and resolve customer issues and complaints, including billing adjustments. Escalate complex problems to management or other departments as needed. Record maintenance : Maintain accurate and organized customer files and detailed records of all interactions and transactions. Inventory management : Manage and reconcile on-hand inventory levels against customer orders and forecasts. Product knowledge : Develop a thorough understanding of Pacpro's products and services to provide accurate and knowledgeable support to customers. Requirements
Education : A high school diploma. Experience : Previous experience in a customer service role, preferably with experience in a manufacturing environment or handling customer orders. Technical skills : Strong working knowledge of computer systems, including Microsoft Office (Word, Excel, and Outlook), and familiarity with order entry or Enterprise Resource Planning (ERP) systems.
Order processing : Receive, process, and track customer orders, managing them through the entire cycle to invoicing and on-time delivery. Customer liaison : Serve as the primary point of contact for customers, communicating information regarding their accounts and orders to internal departments, such as sales and production. Request coordination : Coordinate customer requests for information on product specifications, availability, shipping, quotes, and estimates. Complaint resolution : Investigate and resolve customer issues and complaints, including billing adjustments. Escalate complex problems to management or other departments as needed. Record maintenance : Maintain accurate and organized customer files and detailed records of all interactions and transactions. Inventory management : Manage and reconcile on-hand inventory levels against customer orders and forecasts. Product knowledge : Develop a thorough understanding of Pacpro's products and services to provide accurate and knowledgeable support to customers. Requirements
Education : A high school diploma. Experience : Previous experience in a customer service role, preferably with experience in a manufacturing environment or handling customer orders. Technical skills : Strong working knowledge of computer systems, including Microsoft Office (Word, Excel, and Outlook), and familiarity with order entry or Enterprise Resource Planning (ERP) systems.