Vice President of Service Operations

Vice President of Service Operations About the Company Our company is a respected provider of pharmacy automation and clinical supplies, striving to transform healthcare services. Industry Medical Devices Type Privately Held, Private Equity-backed Employees 501-1000 Specialties Mobile computing workstations Pharmacy automation Clinical supplies organization Medication management Workflow optimization Point-of-care computing OEM medical device mobilization OEM telehealth mobilization Central fill pharmacy automation Medication dispensing Automated dispensing cabinets Telehealth solutions Virtual care platforms Clinical supply management Custom medical carts Emergency response carts Patient engagement solutions Healthcare analytics Endoscopy drying and storage solutions Medical procedure Anesthesia and crash carts Point-of-care solutions Retail pharmacy robots Pharmacy pill counters Medication automated pouch packaging solutions About the Role We are excited to invite applications for the Vice President of Service Operations role. In this critical position, you will spearhead the enhancement of our nationwide service delivery efforts, playing a vital role in shaping an integrated vision that improves customer experiences across our clinical workflow solutions and pharmacy automation sectors. As the ideal candidate, you will lead and develop high-performing service teams, fostering a culture focused on customer satisfaction. Your key responsibilities will include driving continual improvements in service quality, responsiveness, and consistency while tailoring service models to meet the unique needs of various customer segments. You will also manage the service P&L, formulate commercial strategies, and collaborate with a wide range of stakeholders to boost revenue and margin growth. We seek candidates with a Bachelor's degree in business, healthcare administration, or a similar field; an MBA is preferred. You should have at least 7 years of progressive leadership experience managing service teams in healthcare or related industries. A proven record in service delivery management, P&L ownership, and driving revenue growth is essential. Strong skills in process optimization, operational scaling, and vendor negotiation are crucial, alongside a passion for building customer loyalty and achieving measurable improvements in service quality. If you are a leader dedicated to operational excellence and eager to impact the future of healthcare services, we want to hear from you! Hiring Manager Title SVP, General Manager & Customer Success Travel Percent Less than 10% Functions Operations