Great Day Improvements: A Family of Brands
Call Center Agent / Inside Sales
Great Day Improvements: A Family of Brands, Bedford Heights, Ohio, United States
Overview
Great Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)
Great Day Improvements
is a collection of some of the best home improvement companies in the nation, and we are seeking a
Call Center Agent
to join our
inside
sales and customer experience team . In this role, you will manage
inbound and outbound calls
from customers across the
U.S. , supporting our portfolio of
home improvement products
and brands .
We are looking for a
customer-focused, driven individual
who thrives in a
fast-paced, performance-oriented environment
and is capable of achieving both
sales and service goals . This position is ideal for someone with
proven call center experience
who is eager to
develop their skills
and make a meaningful contribution to a collaborative team.
What We Offer
Competitive base pay +
performance-based incentives .
Comprehensive paid training
to build product and sales expertise.
Opportunities for career growth
within the Great Day Improvements family of brands.
A supportive, collaborative work culture that values customer experience and performance.
Schedule / Shifts Available:
Monday – Friday:
8:00 AM – 4:30 PM
10:00 AM – 6:30 PM
11:00 AM – 8:00 PM
2:30 PM – 11:00 PM
Rotating Saturday Schedule:
8:00 AM – 4:30 PM
10:00 AM – 6:30 PM
12:30 PM – 9:00 PM
Pay Rate
- $17.00 per hour
Location:
Bedford Heights, OH (On-site)
Responsibilities
Handle inbound and outbound customer calls , providing product information, scheduling consultations, and ensuring a positive experience.
Promote any and all of our products and services , identifying opportunities for upselling and cross-selling where appropriate.
Achieve individual sales and customer experience performance targets , contributing to overall team success.
Accurately update and maintain customer records
within our CRM platforms to ensure timely follow-up and documentation.
Assist with customer concerns , using effective problem-solving techniques and escalating when necessary.
Collaborate with internal teams
to coordinate scheduling and ensure smooth service delivery across multiple product lines.
Develop product knowledge
across all of our brand offerings to confidently answer questions and provide tailored recommendations.
Work flexible shifts , including evenings and weekends, based on business needs.
Qualifications
1–2 years of call center or customer service experience , preferably in the
home improvement or related industry .
Basic to intermediate proficiency with CRM systems
(experience with i360 Lightning is a plus).
Strong verbal and written communication skills , with the ability to quickly build rapport and deliver solutions.
Comfortable working toward sales goals
in a performance-driven environment.
Good organizational skills , with the ability to multi-task and manage time effectively.
Dependable and punctual , with a strong commitment to delivering an excellent customer experience.
**Seeking people with in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**
GDI is an Equal Employment Opportunity Employer
#INDGDICCA
Great Day Improvements
is a collection of some of the best home improvement companies in the nation, and we are seeking a
Call Center Agent
to join our
inside
sales and customer experience team . In this role, you will manage
inbound and outbound calls
from customers across the
U.S. , supporting our portfolio of
home improvement products
and brands .
We are looking for a
customer-focused, driven individual
who thrives in a
fast-paced, performance-oriented environment
and is capable of achieving both
sales and service goals . This position is ideal for someone with
proven call center experience
who is eager to
develop their skills
and make a meaningful contribution to a collaborative team.
What We Offer
Competitive base pay +
performance-based incentives .
Comprehensive paid training
to build product and sales expertise.
Opportunities for career growth
within the Great Day Improvements family of brands.
A supportive, collaborative work culture that values customer experience and performance.
Schedule / Shifts Available:
Monday – Friday:
8:00 AM – 4:30 PM
10:00 AM – 6:30 PM
11:00 AM – 8:00 PM
2:30 PM – 11:00 PM
Rotating Saturday Schedule:
8:00 AM – 4:30 PM
10:00 AM – 6:30 PM
12:30 PM – 9:00 PM
Pay Rate
- $17.00 per hour
Location:
Bedford Heights, OH (On-site)
Responsibilities
Handle inbound and outbound customer calls , providing product information, scheduling consultations, and ensuring a positive experience.
Promote any and all of our products and services , identifying opportunities for upselling and cross-selling where appropriate.
Achieve individual sales and customer experience performance targets , contributing to overall team success.
Accurately update and maintain customer records
within our CRM platforms to ensure timely follow-up and documentation.
Assist with customer concerns , using effective problem-solving techniques and escalating when necessary.
Collaborate with internal teams
to coordinate scheduling and ensure smooth service delivery across multiple product lines.
Develop product knowledge
across all of our brand offerings to confidently answer questions and provide tailored recommendations.
Work flexible shifts , including evenings and weekends, based on business needs.
Qualifications
1–2 years of call center or customer service experience , preferably in the
home improvement or related industry .
Basic to intermediate proficiency with CRM systems
(experience with i360 Lightning is a plus).
Strong verbal and written communication skills , with the ability to quickly build rapport and deliver solutions.
Comfortable working toward sales goals
in a performance-driven environment.
Good organizational skills , with the ability to multi-task and manage time effectively.
Dependable and punctual , with a strong commitment to delivering an excellent customer experience.
**Seeking people with in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**
GDI is an Equal Employment Opportunity Employer
#INDGDICCA