TalentBridge
Job Title:
Senior Project Manager Location:
Charlotte, NC (Hybrid - 3 days onsite per week) Max Pay Rate:
$67/hr Contract:
12 Months (Potential to Extend/Convert through 2027)
About the Role
We are seeking an experienced
Senior Project Manager (PM5)
to join the
Contact Center Modernization Program
- one of Wells Fargo's largest and most strategic enterprise initiatives. This multi-year program is focused on consolidating contact center platforms and transitioning customer-facing agents to a modern cloud-based environment by
the end of 2027 .
The ideal candidate will bring a strong background in
project delivery, contact center operations, and cloud migration , with the ability to drive results across multiple business and technology teams in a complex, high-visibility environment.
Key Responsibilities Lead end-to-end delivery of
wave-based migrations
from discovery through deployment. Partner with business unit leaders and contact center teams to ensure successful adoption and change readiness. Influence executive stakeholders and communicate project vision, progress, and challenges effectively. Manage a team of
16+ project managers
to ensure alignment and knowledge sharing across workstreams. Oversee complex project schedules and ensure readiness for migration cutovers, including potential on-site command center support. Drive
change management
and process improvement strategies to optimize agent performance and system efficiency. Coordinate across technology teams on integrations involving
IVR systems, agent scheduling, and CRM tools . Required Qualifications
7+ years
of hands-on experience in
Project Management , preferably within
financial services or large enterprise programs . Proven track record leading
complex, cross-functional initiatives . Strong understanding of
contact center operations
and customer service delivery models. Experience in both
Waterfall and Agile
methodologies. Excellent stakeholder management and executive communication skills. Demonstrated ability to deliver results in a
fast-paced, evolving
environment. Preferred Qualifications
Experience with
cloud platform migrations
and technologies impacting contact center modernization. Familiarity with
Monday.com
or similar project management tools. Exposure to
IVR integrations, agent tools, and workforce management systems .
Senior Project Manager Location:
Charlotte, NC (Hybrid - 3 days onsite per week) Max Pay Rate:
$67/hr Contract:
12 Months (Potential to Extend/Convert through 2027)
About the Role
We are seeking an experienced
Senior Project Manager (PM5)
to join the
Contact Center Modernization Program
- one of Wells Fargo's largest and most strategic enterprise initiatives. This multi-year program is focused on consolidating contact center platforms and transitioning customer-facing agents to a modern cloud-based environment by
the end of 2027 .
The ideal candidate will bring a strong background in
project delivery, contact center operations, and cloud migration , with the ability to drive results across multiple business and technology teams in a complex, high-visibility environment.
Key Responsibilities Lead end-to-end delivery of
wave-based migrations
from discovery through deployment. Partner with business unit leaders and contact center teams to ensure successful adoption and change readiness. Influence executive stakeholders and communicate project vision, progress, and challenges effectively. Manage a team of
16+ project managers
to ensure alignment and knowledge sharing across workstreams. Oversee complex project schedules and ensure readiness for migration cutovers, including potential on-site command center support. Drive
change management
and process improvement strategies to optimize agent performance and system efficiency. Coordinate across technology teams on integrations involving
IVR systems, agent scheduling, and CRM tools . Required Qualifications
7+ years
of hands-on experience in
Project Management , preferably within
financial services or large enterprise programs . Proven track record leading
complex, cross-functional initiatives . Strong understanding of
contact center operations
and customer service delivery models. Experience in both
Waterfall and Agile
methodologies. Excellent stakeholder management and executive communication skills. Demonstrated ability to deliver results in a
fast-paced, evolving
environment. Preferred Qualifications
Experience with
cloud platform migrations
and technologies impacting contact center modernization. Familiarity with
Monday.com
or similar project management tools. Exposure to
IVR integrations, agent tools, and workforce management systems .