BA Scrum Master with complaints handling platform

Job Description

Scrum Master Responsibilities

Facilitate

Agile ceremonies

: daily stand-ups, sprint planning, retrospectives, and reviews.

Remove impediments and ensure the team adheres to

Scrum principles

and timelines.

Coach the team on

Agile best practices

and foster a culture of continuous improvement.

Collaborate with Product Owners to

prioritize backlog

and align sprint goals with business objectives.

Track and report

team performance metrics

using JIRA dashboards.

Business Analyst Responsibilities

Gather, analyze, and document

business requirements

for complaints handling workflows.

Create

user stories, acceptance criteria, and process flows

in JIRA and Oracle Agile.

Conduct

requirement workshops

with stakeholders and ensure traceability.

Validate solutions against

regulatory compliance

(e.g., ISO, GDPR) for complaint data.

Support

UAT

and ensure deliverables meet business needs.

Required Skills & Tools

Agile & Scrum Expertise:

Certified Scrum Master (CSM/PSM) preferred.

Tools:

JIRA

– backlog management, sprint planning, reporting.

Oracle Agile PLM

– change management and compliance workflows.

Domain Knowledge:

Complaints handling processes in regulated industries (e.g., healthcare, finance).

Familiarity with

root cause analysis

, escalation workflows, and SLA tracking.

Strong communication and stakeholder management skills.

Regards,

Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com

Qualifications: Additional Information

All your information will be kept confidential according to EEO guidelines.