PetSmart
About the Team
It's no surprise people are passionate about the health and happiness of their pet and our
Merchandising (buying)
team is no different. Our merchandising associates cover product and solutions in our stores, from trends to innovative solutions, helping ensure every pet parent can find what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves! About the Location
Collaborative & Flexible Work Environment:
We foster growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, with in-person collaboration and a flexible schedule to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. You’ll be part of an engaging and supportive environment designed to help you and our teams thrive. About the Job
Sr. Manager, Product Quality Our
Product Quality & Compliance
group focuses on ensuring great quality products through customer-centric innovations that are available only at PetSmart. This team partners with Merchandising, Brand Management, Product Design & Development, and Global Sourcing to bring the product from vision to reality. We are the Product Quality & Compliance Department. We manage global quality standards, processes and metrics that ensure a positive pet parent experience with product performance. We work cross-functionally across the entire product development team to ensure our products meet quality and compliance standards and we educate and elevate our supply chain. Strategy: Research, track and analyze product trends to ensure consistency in specs for Hardgoods and Specialty product categories. Identify, interpret, and disseminate data to educate and elevate our supply chain. Identify process improvement opportunities across internal and supply chain processes. Develop and maintain defect classification lists by product category. Own product categories and develop efficient processes. Develop associates to become emerging talents. Day to Day: Manage the third-party service provider relationship for factory quality process audits, inspections and testing. Own the protocol development and review process for assigned categories. Create guidelines and ensure timely implementation of 3rd party inspections on all products. Manage the CAP resolution for factory quality process audits for assigned categories. Partner cross-functionally with sourcing, product development and merchants to deliver the right product on time. Analyze trends in supplier performance and provide corrective action and scorecards. Analyze inspections pass and failures and minimize risk areas. Assist Customer Service and Legal in the investigation and management of liability claims. Be the key contact for the overseas quality team, providing direction and guidance for day-to-day operations. Communicate with internal and external customers. Experience: Bachelor’s degree in Engineering, Business, Animal Science, or related fields. Minimum 3-6 years’ experience in Product quality with progressing levels of responsibilities. Working knowledge of federal and state regulations. Experience leading projects with multiple echelons of leadership. Excel in communication, project management, and analysis with a love of facts. Knowledge and Skills: Self-motivated, passionate, approachable. Excellent verbal and written communication skills. Excellent organizational skills. Ability to work independently in a fast-paced environment and manage multiple projects at once. Strong analytical skills with keen attention to detail. Strong computer skills with proficiency in Microsoft Office Suite. Customer-focused mindset and high level of integrity. About the Culture
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences bring new perspectives in shaping our Belonging culture and are core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us. You may be the ideal candidate for this role, or perhaps for another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about Life at PetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and celebrations at: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits: https://benefits.petsmart.com/ If you don't already live in the Phoenix area, here’s a guide to the area: Welcome to Phoenix Guide PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
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It's no surprise people are passionate about the health and happiness of their pet and our
Merchandising (buying)
team is no different. Our merchandising associates cover product and solutions in our stores, from trends to innovative solutions, helping ensure every pet parent can find what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves! About the Location
Collaborative & Flexible Work Environment:
We foster growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, with in-person collaboration and a flexible schedule to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. You’ll be part of an engaging and supportive environment designed to help you and our teams thrive. About the Job
Sr. Manager, Product Quality Our
Product Quality & Compliance
group focuses on ensuring great quality products through customer-centric innovations that are available only at PetSmart. This team partners with Merchandising, Brand Management, Product Design & Development, and Global Sourcing to bring the product from vision to reality. We are the Product Quality & Compliance Department. We manage global quality standards, processes and metrics that ensure a positive pet parent experience with product performance. We work cross-functionally across the entire product development team to ensure our products meet quality and compliance standards and we educate and elevate our supply chain. Strategy: Research, track and analyze product trends to ensure consistency in specs for Hardgoods and Specialty product categories. Identify, interpret, and disseminate data to educate and elevate our supply chain. Identify process improvement opportunities across internal and supply chain processes. Develop and maintain defect classification lists by product category. Own product categories and develop efficient processes. Develop associates to become emerging talents. Day to Day: Manage the third-party service provider relationship for factory quality process audits, inspections and testing. Own the protocol development and review process for assigned categories. Create guidelines and ensure timely implementation of 3rd party inspections on all products. Manage the CAP resolution for factory quality process audits for assigned categories. Partner cross-functionally with sourcing, product development and merchants to deliver the right product on time. Analyze trends in supplier performance and provide corrective action and scorecards. Analyze inspections pass and failures and minimize risk areas. Assist Customer Service and Legal in the investigation and management of liability claims. Be the key contact for the overseas quality team, providing direction and guidance for day-to-day operations. Communicate with internal and external customers. Experience: Bachelor’s degree in Engineering, Business, Animal Science, or related fields. Minimum 3-6 years’ experience in Product quality with progressing levels of responsibilities. Working knowledge of federal and state regulations. Experience leading projects with multiple echelons of leadership. Excel in communication, project management, and analysis with a love of facts. Knowledge and Skills: Self-motivated, passionate, approachable. Excellent verbal and written communication skills. Excellent organizational skills. Ability to work independently in a fast-paced environment and manage multiple projects at once. Strong analytical skills with keen attention to detail. Strong computer skills with proficiency in Microsoft Office Suite. Customer-focused mindset and high level of integrity. About the Culture
At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share. These experiences bring new perspectives in shaping our Belonging culture and are core to PetSmart’s success. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us. You may be the ideal candidate for this role, or perhaps for another position. Our home office offers outstanding amenities in a fun and rewarding workplace including: Pet-friendly environment, bring your pets to work! On-site Dog Park “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers “Sit & Stay” Café serving fresh breakfast and lunch options On-site coffee bar “Lil’ Paws” learning center and onsite daycare facility (associate paid) Volunteer events with PetSmart Charities Learn more about Life at PetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/ Check out Associate stories and celebrations at: https://www.blog.lifeatpetsmart.com/ Explore PetSmart Benefits: https://benefits.petsmart.com/ If you don't already live in the Phoenix area, here’s a guide to the area: Welcome to Phoenix Guide PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
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