Voltyx
Field Service Supervisor - Transformer Maintenance (Nationwide Travel)
Voltyx, New Orleans, Louisiana, United States, 70123
Field Service Supervisor - Transformer Maintenance (Nationwide Travel)
4 days ago Be among the first 25 applicants
Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.
At NASS, we provide the broadest set of one-stop substation service capabilities in the country—from turnkey upgrades and asset assemblies to major repairs and testing. From transformers and breakers, switches, arresters, and apparatus testing, to comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering.
We care about our employees and offer a generous benefits package including
Competitive pay
Nashville Training Academy & Comprehensive Training Resources
Career Path Planning
Incentives for Professional Certifications
Competitive Per Diem
Referral Bonuses
Tuition Reimbursement
Medical, vision, and dental benefits
401k with company match
Compensation
The hourly rate for this position is between $31.00 - $55.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Job Purpose
This position performs routine skilled and technical support work in the inspection, repair and maintenance of transmission and distribution substation electrical equipment. The work is performed outdoors in all weather conditions, including near moving mechanical parts in high, precarious places, and in wet and/or humid conditions, ambient air, temperature extremes, fumes and airborne particulates, traffic, toxic or caustic chemicals, electrical shock hazard, noise pollution, and vibration.
Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other substation equipment.
Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
Mentor field service technicians to enhance their technical skills and knowledge.
Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
Handle customer complaints and resolve issues in a timely and satisfactory manner.
Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.
Required
High School Diploma or equivalent
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Excellent organizational, interpersonal, verbal, and written communication skills
Ability to work as a team member, as well as independently
Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc.)
Possession of a valid driver’s license, and ability to maintain a good driving record
Must be able to crawl, climb, stand and lift up to 50 lbs.
Must be able to pass a fit-for-duty exam
Available for frequent overnight domestic travel and occasional international travel
Able/willing to work flexible hours, overtime, weekends, holidays, and nights
Preferred
5+ years of hands‑on experience in high‑voltage testing of electrical power equipment
Scheduling experience a plus
Transformer manufacturing process experience and testing experience
Experience with Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
Knowledge of Circuit Breakers (HV/MV), Transformers, Switchgear, CT’s, PT’s, and CCVT’s
Experience with Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi‑Pot
NASS is an equal opportunity employer. Our organization does not discriminate based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law. We are an E‑Verify, Drug and Tobacco‑Free Workplace.
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Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.
At NASS, we provide the broadest set of one-stop substation service capabilities in the country—from turnkey upgrades and asset assemblies to major repairs and testing. From transformers and breakers, switches, arresters, and apparatus testing, to comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering.
We care about our employees and offer a generous benefits package including
Competitive pay
Nashville Training Academy & Comprehensive Training Resources
Career Path Planning
Incentives for Professional Certifications
Competitive Per Diem
Referral Bonuses
Tuition Reimbursement
Medical, vision, and dental benefits
401k with company match
Compensation
The hourly rate for this position is between $31.00 - $55.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Job Purpose
This position performs routine skilled and technical support work in the inspection, repair and maintenance of transmission and distribution substation electrical equipment. The work is performed outdoors in all weather conditions, including near moving mechanical parts in high, precarious places, and in wet and/or humid conditions, ambient air, temperature extremes, fumes and airborne particulates, traffic, toxic or caustic chemicals, electrical shock hazard, noise pollution, and vibration.
Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other substation equipment.
Ensure that all field service activities are carried out in accordance with safety guidelines and company policies.
Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.
Provide technical guidance and support to field service technicians, including troubleshooting complex issues and providing solutions.
Conduct regular performance evaluations and provide feedback to field service technicians to ensure high-quality work and continuous improvement.
Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions.
Collaborate with other departments, such as engineering and sales, to ensure effective communication and coordination of field service activities.
Mentor field service technicians to enhance their technical skills and knowledge.
Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers.
Handle customer complaints and resolve issues in a timely and satisfactory manner.
Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status.
Required
High School Diploma or equivalent
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Excellent organizational, interpersonal, verbal, and written communication skills
Ability to work as a team member, as well as independently
Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc.)
Possession of a valid driver’s license, and ability to maintain a good driving record
Must be able to crawl, climb, stand and lift up to 50 lbs.
Must be able to pass a fit-for-duty exam
Available for frequent overnight domestic travel and occasional international travel
Able/willing to work flexible hours, overtime, weekends, holidays, and nights
Preferred
5+ years of hands‑on experience in high‑voltage testing of electrical power equipment
Scheduling experience a plus
Transformer manufacturing process experience and testing experience
Experience with Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets
Knowledge of Circuit Breakers (HV/MV), Transformers, Switchgear, CT’s, PT’s, and CCVT’s
Experience with Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi‑Pot
NASS is an equal opportunity employer. Our organization does not discriminate based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law. We are an E‑Verify, Drug and Tobacco‑Free Workplace.
#J-18808-Ljbffr