Truist
Apply for the
RAC Client Solutions specialist
role at
Truist .
Job Details
Work Shift: 1st shift (United States of America)
Employment Type: Full-time
Seniority Level: Not Applicable
Job Function: Consulting, Information Technology, and Sales
Location: Winterville, NC
Language Fluency: English (Required)
Responsibilities
Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
Execute on the established call scripts documented in training, policies, procedures, and guidelines.
Achieve acceptable call monitoring scores in each call category.
Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
Accurately process payments, transactions, and workflows.
Complete all required Computer Based Training (CBT) courses accurately and timely.
Required Qualifications
High school diploma or equivalent education and related training or experience
Strong verbal and written communication skills
Basic Computer skills
Ability to perform in a fast paced, highly dynamic environment.
Ability to work flexible schedule, including overtime as needed.
Preferred Qualifications
Previous Client service, collections, or sales experience
Bilingual
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Equal Employment Opportunity Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Referrals increase your chances of interviewing at Truist by 2x.
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RAC Client Solutions specialist
role at
Truist .
Job Details
Work Shift: 1st shift (United States of America)
Employment Type: Full-time
Seniority Level: Not Applicable
Job Function: Consulting, Information Technology, and Sales
Location: Winterville, NC
Language Fluency: English (Required)
Responsibilities
Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Provide Clients cure plans and negotiate payment arrangements to cure delinquency, evaluating ability and willingness to pay and accordance with all policies, procedures, guidelines, and training.
Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.
Manage client communications and provide accurate account detail and information with an elevated level of professionalism and integrity, while following all required compliance and quality expectations.
Work accounts thoroughly according to established procedures (including contact attempts, required letters, etc.)
Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines, which may include relevant system codes.
Execute on the established call scripts documented in training, policies, procedures, and guidelines.
Achieve acceptable call monitoring scores in each call category.
Communicate regularly with the Client Default Leaders pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
Accurately process payments, transactions, and workflows.
Complete all required Computer Based Training (CBT) courses accurately and timely.
Required Qualifications
High school diploma or equivalent education and related training or experience
Strong verbal and written communication skills
Basic Computer skills
Ability to perform in a fast paced, highly dynamic environment.
Ability to work flexible schedule, including overtime as needed.
Preferred Qualifications
Previous Client service, collections, or sales experience
Bilingual
Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Equal Employment Opportunity Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
Referrals increase your chances of interviewing at Truist by 2x.
#J-18808-Ljbffr