Vixxo
Customer Support Representative (Facilities Maintenance)
Vixxo, Colwich, Kansas, United States, 67030
Customer Support Representative (Facilities Maintenance)
Join to apply for the
Customer Support Representative (Facilities Maintenance)
role at
Vixxo Customer Support Representative (Facilities Maintenance)
2 days ago Be among the first 25 applicants Join to apply for the
Customer Support Representative (Facilities Maintenance)
role at
Vixxo Vixxo Kansas wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant, and convenience store brands. We work hard at growing our corporate culture, which includes Vixxo Kansas commitment to diversity through valuing differences.
Vixxo Kansas is seeking a full-time
Facilities Administrator
to be based in our
Colwich, KS,
office.
(In-office: Monday through Friday)
The Role
The Facilities Administrator assists the facilities management team to ensure successful service delivery of the client’s facilities needs.
Top Responsibilities
Assists manager in addressing client inquiries and concerns, ensuring timely and quality issue resolution and service delivery. Follows up with contractors to ensure timely execution & closeout of work orders at the direction of the manager. Utilizes manager provided reporting to identify and escalate open work orders that are falling outside of the customers SLAs (SLAs such as Tech to Site compliance, Budget, IVR usage and process compliance). Follows up on completed work orders with contractors to ensure timely delivery of invoices and backup documentation needed to comply with the client’s contract. Audits final contractor invoice pricing based on manager and client approval criteria to ensure it meets both the contractor’s stated contracted rates and markups as well as being compliant with the client's contract Assists manager in monitoring and assessment of contractor performance. Utilize technology platforms to document facilities management activities.
Qualifications
High School Diploma/ GED required. Some college preferred. Outstanding customer service skills. Basic understanding of facility repairs, including plumbing, electrical, and HVAC. Ability to operate general office equipment, including multi-line phone systems. Excellent time management skills and adaptable to change. Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure. Ability to communicate verbally one-on-one or in group settings and active listening. Strong attention to detail with a focus on quality and accuracy. Exhibits dependability, including following instructions, responding to directions, and taking responsibility for your own actions. Ability to take initiative, including asking for and offering help when needed. Can work independently. Ability to prioritize and plan work activities, use time efficiently, and work within deadlines.
Why Vixxo Kansas
At Vixxo Kansas, we are an equal opportunity employer and "Value Differences!" (it's one of our core values). We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this creates a competitive advantage. We do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, marital or familial status, military status, or religion. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Facilities Services Referrals increase your chances of interviewing at Vixxo by 2x Get notified about new Customer Support Representative jobs in
Colwich, KS . Customer Service Openings – Hiring Immediately
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Customer Support Representative (Facilities Maintenance)
role at
Vixxo Customer Support Representative (Facilities Maintenance)
2 days ago Be among the first 25 applicants Join to apply for the
Customer Support Representative (Facilities Maintenance)
role at
Vixxo Vixxo Kansas wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant, and convenience store brands. We work hard at growing our corporate culture, which includes Vixxo Kansas commitment to diversity through valuing differences.
Vixxo Kansas is seeking a full-time
Facilities Administrator
to be based in our
Colwich, KS,
office.
(In-office: Monday through Friday)
The Role
The Facilities Administrator assists the facilities management team to ensure successful service delivery of the client’s facilities needs.
Top Responsibilities
Assists manager in addressing client inquiries and concerns, ensuring timely and quality issue resolution and service delivery. Follows up with contractors to ensure timely execution & closeout of work orders at the direction of the manager. Utilizes manager provided reporting to identify and escalate open work orders that are falling outside of the customers SLAs (SLAs such as Tech to Site compliance, Budget, IVR usage and process compliance). Follows up on completed work orders with contractors to ensure timely delivery of invoices and backup documentation needed to comply with the client’s contract. Audits final contractor invoice pricing based on manager and client approval criteria to ensure it meets both the contractor’s stated contracted rates and markups as well as being compliant with the client's contract Assists manager in monitoring and assessment of contractor performance. Utilize technology platforms to document facilities management activities.
Qualifications
High School Diploma/ GED required. Some college preferred. Outstanding customer service skills. Basic understanding of facility repairs, including plumbing, electrical, and HVAC. Ability to operate general office equipment, including multi-line phone systems. Excellent time management skills and adaptable to change. Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure. Ability to communicate verbally one-on-one or in group settings and active listening. Strong attention to detail with a focus on quality and accuracy. Exhibits dependability, including following instructions, responding to directions, and taking responsibility for your own actions. Ability to take initiative, including asking for and offering help when needed. Can work independently. Ability to prioritize and plan work activities, use time efficiently, and work within deadlines.
Why Vixxo Kansas
At Vixxo Kansas, we are an equal opportunity employer and "Value Differences!" (it's one of our core values). We seek to create diverse and inclusive teams that reflect the variety of the clients and communities we serve, and we believe this creates a competitive advantage. We do not discriminate on race, color, gender, illness, disability, gender identity, sexual orientation, age, national origin, marital or familial status, military status, or religion. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Facilities Services Referrals increase your chances of interviewing at Vixxo by 2x Get notified about new Customer Support Representative jobs in
Colwich, KS . Customer Service Openings – Hiring Immediately
Inbound Customer Service Opening (Immediately Hiring)
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative Part-Time
Customer Service Representative - September Start - Inbound Only
Insurance Customer Service Representative (Unlicensed)
Customer Service Openings – Hiring Immediately
McConnell Air Force Base, KS 3 months ago Contact CenterCustomer Service Representative
Customer Service Representative - Meridian Location - Availability to work both 1st & 2nd Shifts
Value-Added Customer Service Representative
Call CenterCustomer Service Representative
Inbound Customer Service Opening (Immediately Hiring)
4X10 Customer Service Job Openings (Immediately Hiring)
4X10 Customer Service Representative | Full-Time (4 Days a Week)
Customer Service Representative (Nights)
Guest Experience Representative - INTRUST Bank Arena
Customer Service Representative - Day Shift
Insurance Customer Service Representative (Unlicensed)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr