Scripps Health
Patient Service Specialist - ED - Chula Vista
Scripps Health, Chula Vista, California, United States, 91911
Join to apply for the
Patient Service Specialist - ED - Chula Vista
role at
Scripps Health .
Located less than 10 miles from the US-Mexico border, the Chula Vista campus of Scripps Mercy serves the cities of Chula Vista, Otay Mesa, National City, Imperial Beach, Bonita and beyond.
Scripps Mercy Hospital consists of two campuses in San Diego and Chula Vista.
Scripps Mercy Hospital Chula Vista provides a variety of medical and surgical services, including inpatient and outpatient care, a 24‑hour emergency room and many specialty services ranging from cancer care to stroke care.
This is a benefitted
Full‑Time
position ( 80 hours per pay period ) with an Evening Shift schedule (includes some weekends and holidays), located at our Scripps Mercy Hospital Chula Vista.
You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options.
Why join Scripps Health?
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2025.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and overall workplace by various national publications.
Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Duties
Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning a Medical Record Number, referral/authorization, payment collection, document collection and arrival/check‑in functions.
Receiving and routing messages received in the department appropriately and managing customer billing and payment inquiries as needed.
Effectively managing the patient check‑in and check‑out process from start to finish, including identification verification, updating demographic and insurance information, verifying coverage and preparing end‑of‑day reporting or payment reconciliation.
Assisting patients with HPE eligibility, discussing payment arrangement options and providing price estimates.
Accurately scheduling and re‑scheduling patient appointments, entering appropriate insurance, initiating authorizations and referrals, and performing Key User duties with minimal errors.
Coordinating scheduling, meeting and travel planning needs and communicating departmental needs. May assist in gathering necessary reports, statistics and outcomes for the department.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and involving leadership when necessary.
Acting as a member of the patient care team by supporting the clinical care staff.
Required Qualifications
Proficiency in computer applications, strong mathematical skills, and ability to handle monetary transactions.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.
Preferred Qualifications
2 years of experience in a customer service or healthcare/medical office environment.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, DRGs, Medical ICD9/ICD10 codes, CPT/HCPC Codes and Modifiers.
Position Pay Range: $26.16–$34.65/hour
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Patient Service Specialist - ED - Chula Vista
role at
Scripps Health .
Located less than 10 miles from the US-Mexico border, the Chula Vista campus of Scripps Mercy serves the cities of Chula Vista, Otay Mesa, National City, Imperial Beach, Bonita and beyond.
Scripps Mercy Hospital consists of two campuses in San Diego and Chula Vista.
Scripps Mercy Hospital Chula Vista provides a variety of medical and surgical services, including inpatient and outpatient care, a 24‑hour emergency room and many specialty services ranging from cancer care to stroke care.
This is a benefitted
Full‑Time
position ( 80 hours per pay period ) with an Evening Shift schedule (includes some weekends and holidays), located at our Scripps Mercy Hospital Chula Vista.
You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options.
Why join Scripps Health?
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2025.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and overall workplace by various national publications.
Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Duties
Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning a Medical Record Number, referral/authorization, payment collection, document collection and arrival/check‑in functions.
Receiving and routing messages received in the department appropriately and managing customer billing and payment inquiries as needed.
Effectively managing the patient check‑in and check‑out process from start to finish, including identification verification, updating demographic and insurance information, verifying coverage and preparing end‑of‑day reporting or payment reconciliation.
Assisting patients with HPE eligibility, discussing payment arrangement options and providing price estimates.
Accurately scheduling and re‑scheduling patient appointments, entering appropriate insurance, initiating authorizations and referrals, and performing Key User duties with minimal errors.
Coordinating scheduling, meeting and travel planning needs and communicating departmental needs. May assist in gathering necessary reports, statistics and outcomes for the department.
Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and involving leadership when necessary.
Acting as a member of the patient care team by supporting the clinical care staff.
Required Qualifications
Proficiency in computer applications, strong mathematical skills, and ability to handle monetary transactions.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Able to adapt, prioritize and meet deadlines.
Preferred Qualifications
2 years of experience in a customer service or healthcare/medical office environment.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, DRGs, Medical ICD9/ICD10 codes, CPT/HCPC Codes and Modifiers.
Position Pay Range: $26.16–$34.65/hour
#J-18808-Ljbffr