Talent Systems
Company Overview:
Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems' portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem.
We are headquartered in Los Angeles and operate in the US, Canada, Mexico, UK, Australia, and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Staff Me Up, Tagmin, Casting Frontier, and Cast It Reach.
Team Overview:
The Talent Systems Support team delivers responsive, knowledgeable, and high-quality support for customers across the globe. With team members distributed across North America, Latin America, Europe, and Asia-Pacific, we work together to resolve issues, share insights, and ensure a consistent experience across all Talent Systems platforms.
Job Purpose:
****Enterprise Support Specialists provide high-quality, thorough, and efficient support to our enterprise clients. This role involves resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams. Specialists also collect client feedback, facilitate training, and ensure we consistently meet expectations across the entire lifecycle — from onboarding to ongoing engagement.
**Duties & Responsibilities: **
Client Support
Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
Troubleshoot technical issues, report and escalate bugs
Follow up with clients to confirm issue resolution and satisfaction
Recommend best practices and guide clients through product features and workflows
Cross-Team Collaboration
Work closely with teammates to ensure consistent support experiences
Share product feedback or recurring issues with leads or operations team
Relationship Management
Build and maintain strong working relationships with enterprise clients
Understand client goals and proactively identify ways to support their success
Collaborate with Client Success and Business Development teams to ensure unified support
Qualifications & Attributes:
Experience supporting VIP clients in a fast-paced support environment
Strong written and verbal communication skills
Tech-savvy and comfortable learning new software quickly
Patient, empathetic, and able to stay calm under pressure
Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)
Ability to work independently, manage competing priorities, and multitask effectively
Experience worked in a casting office or agency preferred
BA/BS degree preferred
Availability:
This role requires two days in the office.
*This is a non-exempt role.
Benefits:
Company-Wide Bonus Plan
401(k) with company match
Comprehensive medical/dental/vision/mental health benefits program
Paid Parental Leave/Baby Bonding
EAP Program & Well-Being Offerings
Flexible PTO
DoorDash lunch credit
Inclusion at Talent Systems:
At Talent Systems we are committed to attracting diverse talent that represents the society we live in and the diversity of our customers. We aim to be inclusive of all staff regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and this is reflected in our policies, practices, active internal employee-led network and supported by our executive leadership team.
#LI-DNI
Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems' portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem.
We are headquartered in Los Angeles and operate in the US, Canada, Mexico, UK, Australia, and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Staff Me Up, Tagmin, Casting Frontier, and Cast It Reach.
Team Overview:
The Talent Systems Support team delivers responsive, knowledgeable, and high-quality support for customers across the globe. With team members distributed across North America, Latin America, Europe, and Asia-Pacific, we work together to resolve issues, share insights, and ensure a consistent experience across all Talent Systems platforms.
Job Purpose:
****Enterprise Support Specialists provide high-quality, thorough, and efficient support to our enterprise clients. This role involves resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams. Specialists also collect client feedback, facilitate training, and ensure we consistently meet expectations across the entire lifecycle — from onboarding to ongoing engagement.
**Duties & Responsibilities: **
Client Support
Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
Troubleshoot technical issues, report and escalate bugs
Follow up with clients to confirm issue resolution and satisfaction
Recommend best practices and guide clients through product features and workflows
Cross-Team Collaboration
Work closely with teammates to ensure consistent support experiences
Share product feedback or recurring issues with leads or operations team
Relationship Management
Build and maintain strong working relationships with enterprise clients
Understand client goals and proactively identify ways to support their success
Collaborate with Client Success and Business Development teams to ensure unified support
Qualifications & Attributes:
Experience supporting VIP clients in a fast-paced support environment
Strong written and verbal communication skills
Tech-savvy and comfortable learning new software quickly
Patient, empathetic, and able to stay calm under pressure
Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)
Ability to work independently, manage competing priorities, and multitask effectively
Experience worked in a casting office or agency preferred
BA/BS degree preferred
Availability:
This role requires two days in the office.
*This is a non-exempt role.
Benefits:
Company-Wide Bonus Plan
401(k) with company match
Comprehensive medical/dental/vision/mental health benefits program
Paid Parental Leave/Baby Bonding
EAP Program & Well-Being Offerings
Flexible PTO
DoorDash lunch credit
Inclusion at Talent Systems:
At Talent Systems we are committed to attracting diverse talent that represents the society we live in and the diversity of our customers. We aim to be inclusive of all staff regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and this is reflected in our policies, practices, active internal employee-led network and supported by our executive leadership team.
#LI-DNI