Energy Jobline ZR
Field Services Technician I in North Salem
Energy Jobline ZR, North Salem, New York, United States, 10560
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Job DescriptionJob Description Field Services Technician I Location:
Hybrid – Salem, NH (supporting clients throughout NH, MA, ME, and occasional nationwide travel) Department:
MSP Reports To:
MSP Field Services Team Lead Status:
Full-Time | Non-Exempt About DAS Health DAS Health is a leader in Health IT & Management Solutions, committed to delivering proactive, personalized technical support and innovative solutions to our clients nationwide. We take pride in helping healthcare organizations achieve greater efficiency and success through exceptional technology and service. Position Overview We are seeking a
Field Services Technician I
to join our Managed Services team. This hybrid role is based in the Salem, NH area and will include both remote and onsite client support across the local region (NH, MA, ME), with occasional travel nationwide for projects. This position is responsible for providing
proactive, hands-on, and remote technical support
to DAS Health clients, serving as the first line of response for resolving technical issues and ensuring outstanding customer service. Responsibilities Client Support & Ticket Management
Respond promptly to client correspondence and provide daily updates on open service requests.
Work assigned tickets through resolution, escalating to senior team members as needed.
Resolve tickets within required Service Level Agreements (SLAs) and maintain accurate documentation.
Identify and report recurring issues to help improve long-term system stability and automation.
Technical Support & Implementation
Implement, troubleshoot, and provide basic-level support for:
Client networks (firewalls, routers, switches, Wi-Fi)
Windows Server administration
PC applications and operating systems
MSP tools (RMM, antivirus, monitoring, etc.)
Assist with client onboardings, system implementations, and technology rollouts.
Collaborate with third-party vendors to resolve technical issues.
Onsite Service & Travel
Travel to client locations for site assessments, installations, and equipment setups.
Prep, deliver, and install PCs, laptops, and related devices at client sites.
Serve as the onsite technical contact for client support and field service requests.
Additional Duties
Maintain accurate system documentation in IT Glue and adhere to all change management and configuration policies.
Participate in the after-hours on-call rotation as required.
Perform other duties and special projects as assigned.
Requirements
Education:
High School diploma or GED required; Associate or Bachelor’s degree in IT-related field .
Experience:
1–3 years of experience in Field Services or IT Support.
Certifications:
A+ and Network+ .
Technical Skills:
Basic networking knowledge (firewalls, routers, switches).
Proficiency with Windows Server, and familiarity with Azure, AWS, and WVD environments.
Working knowledge of Microsoft 365, Windows, macOS, and Linux operating systems.
Soft Skills:
Strong troubleshooting and analytical abilities.
Excellent verbal and written communication.
Strong attention to detail, organization, and time management.
Ability to work independently and collaboratively in a hybrid environment.
Professional, client-focused demeanor and proactive mindset.
Other Requirements:
Ability to travel to client sites as needed (local and occasional nationwide).
Willingness to work nights/weekends or after-hours when required.
Fast-paced learner with the ability to adapt quickly during training and live client scenarios.
Why Join DAS Health? At DAS Health, you’ll join a passionate, growing team that values collaboration, innovation, and professional development. We offer competitive compensation, comprehensive benefits, and opportunities to grow within a company committed to improving healthcare through technology. Our comprehensive benefits package includes:
Medical, dental, and vision insurance
Company-paid life insurance and coverage
Paid time off (PTO) and paid holidays
401(k) retirement plan with company match
Employee wellness programs and development opportunities
Collaborative, team-oriented culture focused on growth and innovation
Equal Opportunity Employer DAS Health is an Equal Opportunity Employer. We celebrate and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to , , , , or expression, , , genetics, , , or veteran status.
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c5h6RUbbfC
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description Field Services Technician I Location:
Hybrid – Salem, NH (supporting clients throughout NH, MA, ME, and occasional nationwide travel) Department:
MSP Reports To:
MSP Field Services Team Lead Status:
Full-Time | Non-Exempt About DAS Health DAS Health is a leader in Health IT & Management Solutions, committed to delivering proactive, personalized technical support and innovative solutions to our clients nationwide. We take pride in helping healthcare organizations achieve greater efficiency and success through exceptional technology and service. Position Overview We are seeking a
Field Services Technician I
to join our Managed Services team. This hybrid role is based in the Salem, NH area and will include both remote and onsite client support across the local region (NH, MA, ME), with occasional travel nationwide for projects. This position is responsible for providing
proactive, hands-on, and remote technical support
to DAS Health clients, serving as the first line of response for resolving technical issues and ensuring outstanding customer service. Responsibilities Client Support & Ticket Management
Respond promptly to client correspondence and provide daily updates on open service requests.
Work assigned tickets through resolution, escalating to senior team members as needed.
Resolve tickets within required Service Level Agreements (SLAs) and maintain accurate documentation.
Identify and report recurring issues to help improve long-term system stability and automation.
Technical Support & Implementation
Implement, troubleshoot, and provide basic-level support for:
Client networks (firewalls, routers, switches, Wi-Fi)
Windows Server administration
PC applications and operating systems
MSP tools (RMM, antivirus, monitoring, etc.)
Assist with client onboardings, system implementations, and technology rollouts.
Collaborate with third-party vendors to resolve technical issues.
Onsite Service & Travel
Travel to client locations for site assessments, installations, and equipment setups.
Prep, deliver, and install PCs, laptops, and related devices at client sites.
Serve as the onsite technical contact for client support and field service requests.
Additional Duties
Maintain accurate system documentation in IT Glue and adhere to all change management and configuration policies.
Participate in the after-hours on-call rotation as required.
Perform other duties and special projects as assigned.
Requirements
Education:
High School diploma or GED required; Associate or Bachelor’s degree in IT-related field .
Experience:
1–3 years of experience in Field Services or IT Support.
Certifications:
A+ and Network+ .
Technical Skills:
Basic networking knowledge (firewalls, routers, switches).
Proficiency with Windows Server, and familiarity with Azure, AWS, and WVD environments.
Working knowledge of Microsoft 365, Windows, macOS, and Linux operating systems.
Soft Skills:
Strong troubleshooting and analytical abilities.
Excellent verbal and written communication.
Strong attention to detail, organization, and time management.
Ability to work independently and collaboratively in a hybrid environment.
Professional, client-focused demeanor and proactive mindset.
Other Requirements:
Ability to travel to client sites as needed (local and occasional nationwide).
Willingness to work nights/weekends or after-hours when required.
Fast-paced learner with the ability to adapt quickly during training and live client scenarios.
Why Join DAS Health? At DAS Health, you’ll join a passionate, growing team that values collaboration, innovation, and professional development. We offer competitive compensation, comprehensive benefits, and opportunities to grow within a company committed to improving healthcare through technology. Our comprehensive benefits package includes:
Medical, dental, and vision insurance
Company-paid life insurance and coverage
Paid time off (PTO) and paid holidays
401(k) retirement plan with company match
Employee wellness programs and development opportunities
Collaborative, team-oriented culture focused on growth and innovation
Equal Opportunity Employer DAS Health is an Equal Opportunity Employer. We celebrate and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to , , , , or expression, , , genetics, , , or veteran status.
Powered by JazzHR
c5h6RUbbfC
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.