Columbia Credit Union
Consumer Loan Servicing Specialist I
Columbia Credit Union, Vancouver, Washington, United States, 98662
About Columbia Credit Union
Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:
Best of Clark County Award / The Columbian - 2008-2025 Best in Business Award / Vancouver Business Journal - 2013-2024 Corporate Philanthropy Award / Portland Business Journal - 2017-2024 Columbia CU Guiding Principles
Vision : The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.
Mission : Bringing people together to make life better for themselves and their communities.
Value Proposition:
Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.
Leadership Philosophy:
Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.
Core Values
People
- We have a passion for helping each other and our members.
Community
- We have a passion for contributing to the success and growth of the communities we serve.
Financial Wellness
- We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.
Benefits
Medical, Dental, Vision for employee - eligible the 1st of the month following hire date Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays 401k Match- 100% match up to 6% employee contribution Tuition Assistance And More! About The Role
The Loan Servicing Specialist is an experienced level position in the lending support services, requiring effective working knowledge of post-origination activities supporting consumer loans, as well as lien perfection for consumer loans. Individuals in this position support one or more loan servicing-related functions that include, but are not limited to new loan boarding, general ledger reconciliation, payment processing, as well as loan exception management and reporting. Receive and respond incoming and outgoing calls using sound judgment and strong decision-making skills. Incumbents at this level are able to perform a number of functions in the department with limited direct supervision.
RESPONSIBILITIES
Support payment corrections, adjustments, and remittance, client account research, and general maintenance on loans, ensuring accounts are serviced in compliance with credit agreements and regulations. Assist in support of internal control environment as it relates to maintaining account controls, interfacing with vendor partners, and similar activities. Generates and monitors loan servicing system activity reports while performing updates and entries as necessary, ensuring exceptions and servicing actions are addressed promptly, accurately, and compliantly. Assists with post-origination member service issues to ensure that members receive a high level of service while loans comply with program requirements and guidelines. Ability to handle complex servicing situations, ensuring members’ needs are met while complying with program requirements and guidelines. Establish, verify, and maintain perfected security interests in loan collateral. May be accountable for ensuring adequate insurance coverage, which conforms to credit union and regulatory guidelines. Research and respond to requests regarding adequate insurance coverage, which conforms to credit union and regulatory guidelines. Monitor internal control environment as it relates to maintaining accounts to include third party vendor interface. Performs post-origination servicing activities for consumer loans. Activities can include manual loan boarding, loan maintenance, and problem resolution. REQUIREMENTS
High School Diploma or equivalent certificate Previous experience in banking, lending, and/or customer service. 1+ years in Loan Processing and/or Servicing experience, 2+ years preferred Strong typing and 10-key skills, basic knowledge of computer data entry with Word and Excel and the ability to work with new computer systems, programs, and/or software Knowledge of consumer lending programs, laws, and regulations Working knowledge of consumer loan accounting systems Detail oriented, with excellent organizational and problem-solving skills, written and verbal communication Maintain a cooperative team attitude with department staff, other employees, dealers/vendors, and members Ability to work flexible schedules, including varying shifts, and weekends as necessary COMPENSATION
$25.00- $27.50/ hour Back Office Incentive Eligible
Columbia Credit Union follows all required COVID 19 health protocols
Equal Opportunity Employer/AA
Must be 18 or older to apply
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:
Best of Clark County Award / The Columbian - 2008-2025 Best in Business Award / Vancouver Business Journal - 2013-2024 Corporate Philanthropy Award / Portland Business Journal - 2017-2024 Columbia CU Guiding Principles
Vision : The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.
Mission : Bringing people together to make life better for themselves and their communities.
Value Proposition:
Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.
Leadership Philosophy:
Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.
Core Values
People
- We have a passion for helping each other and our members.
Community
- We have a passion for contributing to the success and growth of the communities we serve.
Financial Wellness
- We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.
Benefits
Medical, Dental, Vision for employee - eligible the 1st of the month following hire date Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays 401k Match- 100% match up to 6% employee contribution Tuition Assistance And More! About The Role
The Loan Servicing Specialist is an experienced level position in the lending support services, requiring effective working knowledge of post-origination activities supporting consumer loans, as well as lien perfection for consumer loans. Individuals in this position support one or more loan servicing-related functions that include, but are not limited to new loan boarding, general ledger reconciliation, payment processing, as well as loan exception management and reporting. Receive and respond incoming and outgoing calls using sound judgment and strong decision-making skills. Incumbents at this level are able to perform a number of functions in the department with limited direct supervision.
RESPONSIBILITIES
Support payment corrections, adjustments, and remittance, client account research, and general maintenance on loans, ensuring accounts are serviced in compliance with credit agreements and regulations. Assist in support of internal control environment as it relates to maintaining account controls, interfacing with vendor partners, and similar activities. Generates and monitors loan servicing system activity reports while performing updates and entries as necessary, ensuring exceptions and servicing actions are addressed promptly, accurately, and compliantly. Assists with post-origination member service issues to ensure that members receive a high level of service while loans comply with program requirements and guidelines. Ability to handle complex servicing situations, ensuring members’ needs are met while complying with program requirements and guidelines. Establish, verify, and maintain perfected security interests in loan collateral. May be accountable for ensuring adequate insurance coverage, which conforms to credit union and regulatory guidelines. Research and respond to requests regarding adequate insurance coverage, which conforms to credit union and regulatory guidelines. Monitor internal control environment as it relates to maintaining accounts to include third party vendor interface. Performs post-origination servicing activities for consumer loans. Activities can include manual loan boarding, loan maintenance, and problem resolution. REQUIREMENTS
High School Diploma or equivalent certificate Previous experience in banking, lending, and/or customer service. 1+ years in Loan Processing and/or Servicing experience, 2+ years preferred Strong typing and 10-key skills, basic knowledge of computer data entry with Word and Excel and the ability to work with new computer systems, programs, and/or software Knowledge of consumer lending programs, laws, and regulations Working knowledge of consumer loan accounting systems Detail oriented, with excellent organizational and problem-solving skills, written and verbal communication Maintain a cooperative team attitude with department staff, other employees, dealers/vendors, and members Ability to work flexible schedules, including varying shifts, and weekends as necessary COMPENSATION
$25.00- $27.50/ hour Back Office Incentive Eligible
Columbia Credit Union follows all required COVID 19 health protocols
Equal Opportunity Employer/AA
Must be 18 or older to apply
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.