Dime Bank
JOB TITLE:
Senior Teller
- Broadway Branch
DEPARTMENT:
Norwich
Branch
REPORTS TO:
Branch Manager
Position Summary:
The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank's policies. In the absence of a Head Teller, may assume his/her responsibilities.
Functions:
Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions Resolves routine customer service concerns and/or notifies the appropriate authority to do so Explains, promotes, refers, and/or sells products and services based on customers' needs, i.e., travelers checks, money orders, cashier checks Meets or exceeds defined sales, referrals, and service goals In the absence of a Head Teller, may assume Head Teller responsibilities Assists with supervision of the Teller line in conjunction with Head Teller Mentors, acts as a guide, and learning resource for individuals in Teller I and Teller II positions Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines Processes transactions on the bank's operating system(s) Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift's end (in strict accordance with bank's guidelines) Removes deposits from, and counts and balances cash in automated teller machines and night depository Performs other assigned duties essential to the operation of the branch Occasionally "fills in" for other branches at the request of management May open new accounts Completes end of day branch balancing and reports Actively participates in community service and consistently represents Dime Bank in a professional manner. Knowledge, Skills, Requirements:
Requires at least a high school diploma or its equivalent, one year of prior experience in a financial institution performing teller activities, and an adherence to the bank's training policies and requirements.
Aptitude for mathematics Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures Excellent customer service, including customer relationship building and product and services referral skills Top-notch communication skills Competent keyboard skills and familiarity with computers Organizational skills, i.e., maintain an organized and efficient workspace Initiative Ability to work closely and harmoniously with others in a busy environment Physical Demands and Condition Requirements:
General office environment Standing for extended periods of time Ability to lift bags of coin Equipment Used:
General office equipment, i.e., calculator, photocopier, etc. Computer Coin machine Bill counter
ADA
:
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Senior Teller
- Broadway Branch
DEPARTMENT:
Norwich
Branch
REPORTS TO:
Branch Manager
Position Summary:
The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank's policies. In the absence of a Head Teller, may assume his/her responsibilities.
Functions:
Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions Resolves routine customer service concerns and/or notifies the appropriate authority to do so Explains, promotes, refers, and/or sells products and services based on customers' needs, i.e., travelers checks, money orders, cashier checks Meets or exceeds defined sales, referrals, and service goals In the absence of a Head Teller, may assume Head Teller responsibilities Assists with supervision of the Teller line in conjunction with Head Teller Mentors, acts as a guide, and learning resource for individuals in Teller I and Teller II positions Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines Processes transactions on the bank's operating system(s) Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift's end (in strict accordance with bank's guidelines) Removes deposits from, and counts and balances cash in automated teller machines and night depository Performs other assigned duties essential to the operation of the branch Occasionally "fills in" for other branches at the request of management May open new accounts Completes end of day branch balancing and reports Actively participates in community service and consistently represents Dime Bank in a professional manner. Knowledge, Skills, Requirements:
Requires at least a high school diploma or its equivalent, one year of prior experience in a financial institution performing teller activities, and an adherence to the bank's training policies and requirements.
Aptitude for mathematics Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures Excellent customer service, including customer relationship building and product and services referral skills Top-notch communication skills Competent keyboard skills and familiarity with computers Organizational skills, i.e., maintain an organized and efficient workspace Initiative Ability to work closely and harmoniously with others in a busy environment Physical Demands and Condition Requirements:
General office environment Standing for extended periods of time Ability to lift bags of coin Equipment Used:
General office equipment, i.e., calculator, photocopier, etc. Computer Coin machine Bill counter
ADA
:
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.