Emergitel HR Solutions
Medical Support Assistant (Customer Service)
Emergitel HR Solutions, Sheridan, Wyoming, United States, 82801
Job Title:
Medical Support Assistant (MSA) - Sheridan VAMC
Location:
Sheridan VAMC, 1898 Fort Road, Sheridan, WY 82801 Contract Type:
Full-Time | Contract | 11/01/2025 - 10/31/2026 Openings:
25 Positions Schedule:
Monday-Friday, 8-hour shifts within 7:00 AM - 6:00 PM
Position Overview:
The
Medical Support Assistant (MSA)
provides administrative and clerical support to the
Sheridan VA Medical Center (VAMC) , ensuring efficient coordination of patient care and communication. This position involves scheduling, patient record management, and supporting the VA Community Care process while delivering exceptional customer service to Veterans, families, and staff.
Key Responsibilities: Schedule and manage patient appointments and referrals. Update and verify patient demographic and insurance information. Coordinate care with community providers and internal VA staff. Process and track medical records in
CPRS
and
VISTA
systems. Handle phone calls, messages, and inquiries courteously and efficiently. Ensure compliance with
HIPAA , VA policies, and confidentiality standards. Provide administrative support for clinical teams and maintain daily workflow. Use Microsoft Office (Word, Excel, Outlook, Teams) and VA systems (HSRM, PPMS, CTM). Qualifications:
U.S. Citizen
and resident of the United States. High School Diploma or GED
required. 3 years of experience
in administrative or healthcare support roles. Ability to type
50 WPM
and use Microsoft Office applications. Strong communication, organization, and multitasking skills. Basic knowledge of medical terminology and healthcare documentation. Performance Expectations:
Maintain professionalism and courtesy in all interactions. Respond to calls within 5 rings and voicemails within 48 business hours. Adhere to VA scheduling and documentation protocols. Protect patient privacy and ensure zero confidentiality breaches.
Equal Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Medical Support Assistant (MSA) - Sheridan VAMC
Location:
Sheridan VAMC, 1898 Fort Road, Sheridan, WY 82801 Contract Type:
Full-Time | Contract | 11/01/2025 - 10/31/2026 Openings:
25 Positions Schedule:
Monday-Friday, 8-hour shifts within 7:00 AM - 6:00 PM
Position Overview:
The
Medical Support Assistant (MSA)
provides administrative and clerical support to the
Sheridan VA Medical Center (VAMC) , ensuring efficient coordination of patient care and communication. This position involves scheduling, patient record management, and supporting the VA Community Care process while delivering exceptional customer service to Veterans, families, and staff.
Key Responsibilities: Schedule and manage patient appointments and referrals. Update and verify patient demographic and insurance information. Coordinate care with community providers and internal VA staff. Process and track medical records in
CPRS
and
VISTA
systems. Handle phone calls, messages, and inquiries courteously and efficiently. Ensure compliance with
HIPAA , VA policies, and confidentiality standards. Provide administrative support for clinical teams and maintain daily workflow. Use Microsoft Office (Word, Excel, Outlook, Teams) and VA systems (HSRM, PPMS, CTM). Qualifications:
U.S. Citizen
and resident of the United States. High School Diploma or GED
required. 3 years of experience
in administrative or healthcare support roles. Ability to type
50 WPM
and use Microsoft Office applications. Strong communication, organization, and multitasking skills. Basic knowledge of medical terminology and healthcare documentation. Performance Expectations:
Maintain professionalism and courtesy in all interactions. Respond to calls within 5 rings and voicemails within 48 business hours. Adhere to VA scheduling and documentation protocols. Protect patient privacy and ensure zero confidentiality breaches.
Equal Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.