Jobs via Dice
IT Support Specialist VIP / C-Suite
Jobs via Dice, Waltham, Massachusetts, United States, 02254
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Devbytes inc, is seeking an experienced
IT Support Specialist VIP / C‑Suite
to provide white‑glove, personalized IT support to executive leadership, including C‑level and senior stakeholders. This role ensures a seamless and uninterrupted technology experience through proactive management of digital tools, devices, and services. You will serve as the face of IT for top executives delivering high‑touch service and ensuring a world‑class digital experience.
Key Responsibilities
Provide dedicated 1:1 IT support to C‑suite executives, chiefs of staff, and executive assistants.
Deliver on‑demand troubleshooting for hardware, software, mobile, and collaboration tools (Teams, Zoom, AV systems).
Conduct proactive device health checks using tools like Intune, JAMF Pro, or Nexthink to minimize downtime.
Manage technology refresh cycles for VIP users ensuring zero downtime and white‑glove device setup.
Act as a trusted advisor and single point of contact for executive technology needs.
Partner with infrastructure, network, and app teams to resolve issues efficiently.
Maintain accurate documentation of VIP tech profiles and preferences.
Provide after‑hours or on‑call support for critical events or executive meetings.
Required Qualifications
7+ years of experience in ESM Desktop Management
5+ years of client‑facing IT support experience, with 2+ years supporting executives or VIP users
Strong proficiency in: Windows, macOS, iOS, Android; Microsoft 365, Teams, Zoom, AV/Printing platforms
Hands‑on experience with: Windows Autopilot; Apple Business Manager, Intune, JAMF Pro; EntraID (basic troubleshooting)
Exceptional troubleshooting, communication, and customer service skills
Experience with ITSM tools (ServiceNow preferred) and remote support platforms
High professionalism, discretion, and emotional intelligence
Preferred Qualifications
Familiarity with digital workplace experience tools (Nexthink, Lakeside)
Experience supporting international executives across time zones
ITIL Foundation certification or equivalent experience
Experience in a hybrid or global enterprise environment
Work Environment
Onsite presence required at executive locations and during key events
Flexibility for occasional travel and after‑hours support as needed
Keywords IT Support, VIP Support, Executive Support, Desktop Management, Windows Autopilot, Intune, JAMF Pro, Apple Business Manager, EntraID, Microsoft 365, Teams, Zoom, ServiceNow, ESM, C‑Suite, Nexthink, ITIL
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
Location: Boston, MA. Salary range: $85,000 – $100,000.
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Get AI-powered advice on this job and more exclusive features.
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Devbytes inc, is seeking an experienced
IT Support Specialist VIP / C‑Suite
to provide white‑glove, personalized IT support to executive leadership, including C‑level and senior stakeholders. This role ensures a seamless and uninterrupted technology experience through proactive management of digital tools, devices, and services. You will serve as the face of IT for top executives delivering high‑touch service and ensuring a world‑class digital experience.
Key Responsibilities
Provide dedicated 1:1 IT support to C‑suite executives, chiefs of staff, and executive assistants.
Deliver on‑demand troubleshooting for hardware, software, mobile, and collaboration tools (Teams, Zoom, AV systems).
Conduct proactive device health checks using tools like Intune, JAMF Pro, or Nexthink to minimize downtime.
Manage technology refresh cycles for VIP users ensuring zero downtime and white‑glove device setup.
Act as a trusted advisor and single point of contact for executive technology needs.
Partner with infrastructure, network, and app teams to resolve issues efficiently.
Maintain accurate documentation of VIP tech profiles and preferences.
Provide after‑hours or on‑call support for critical events or executive meetings.
Required Qualifications
7+ years of experience in ESM Desktop Management
5+ years of client‑facing IT support experience, with 2+ years supporting executives or VIP users
Strong proficiency in: Windows, macOS, iOS, Android; Microsoft 365, Teams, Zoom, AV/Printing platforms
Hands‑on experience with: Windows Autopilot; Apple Business Manager, Intune, JAMF Pro; EntraID (basic troubleshooting)
Exceptional troubleshooting, communication, and customer service skills
Experience with ITSM tools (ServiceNow preferred) and remote support platforms
High professionalism, discretion, and emotional intelligence
Preferred Qualifications
Familiarity with digital workplace experience tools (Nexthink, Lakeside)
Experience supporting international executives across time zones
ITIL Foundation certification or equivalent experience
Experience in a hybrid or global enterprise environment
Work Environment
Onsite presence required at executive locations and during key events
Flexibility for occasional travel and after‑hours support as needed
Keywords IT Support, VIP Support, Executive Support, Desktop Management, Windows Autopilot, Intune, JAMF Pro, Apple Business Manager, EntraID, Microsoft 365, Teams, Zoom, ServiceNow, ESM, C‑Suite, Nexthink, ITIL
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Software Development
Location: Boston, MA. Salary range: $85,000 – $100,000.
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