Beacon Hospital Managem
Job Description
Position Title:
AR Supervisor
Position Manager:
Robert Payne
Department:
Revenue Cycle Management
Job Code:
Position Summary:
The AR Follow-Up and Denial Management Supervisor is responsible for leading and supporting the AR Representative team in managing accounts receivable functions, including insurance and patient follow-up, denial resolution, and payment posting. This role ensures timely and accurate revenue collection, monitors team performance, analyzes denial trends, and implements process improvements. The Supervisor acts as a resource for complex issues, coordinates training, and collaborates with internal and external stakeholders to optimize reimbursement and compliance.
Essential Duties:
Supervise daily activities of AR Representatives, including claim follow-up, denial management, and payment posting. Monitor aging reports and work queues to ensure timely resolution of outstanding balances and denials. Analyze denial trends and root causes; develop and implement corrective actions to reduce preventable denials. Oversee the preparation and distribution of invoices, follow-up on overdue payments, and resolution of billing discrepancies. Ensure accurate recording and posting of financial transactions, account updates, and payment applications. Review and reconcile accounts receivable ledgers and bank statements, support monthly financial close processes. Respond to and resolve escalated patient and payer inquiries, account concerns, refunds, and credits. Ensure compliance with HIPAA and other regulatory standards. Provide ongoing training, coaching, and performance feedback to AR Representatives. Prepare and present regular reports on team productivity, denial rates, and recovery performance. Collaborate with billing, coding, and compliance teams to resolve systemic issues and improve workflows. Participate in process improvement initiatives and cross-functional projects. Perform other duties as assigned. Qualifications and Skills:
High school diploma or equivalent required; associate degree or certification in medical billing/coding preferred. 1-2 years of experience in healthcare accounts receivable, medical billing, or RCM environment. Knowledge of commercial and government insurance payers, including Medicare and Medicaid preferred. Familiarity with EOBs, ERAs, denial codes, and appeals processes. Proficiency in practice management systems and EHR platforms. Proficient in Microsoft Office, particularly Excel. Strong attention to detail and problem-solving skills. Excellent organizational and time management abilities. Ability to effectively communicate with patients, insurance companies, and other staff members. Ability to work independently and within a team in a fast-paced environment. Availability of working Monday through Friday from 7:30 AM to 4:00 PM or 8:00 AM - 4:30 PM (40 hours per week).
Only candidates selected for interviews will be contacted. Preemployment screenings and verification of credentials (if applicable) are required before the start date. Beacon uses E-Verify to confirm employment eligibility for all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-verify.
Beacon is an Equal Opportunity Employer.
Position Title:
AR Supervisor
Position Manager:
Robert Payne
Department:
Revenue Cycle Management
Job Code:
Position Summary:
The AR Follow-Up and Denial Management Supervisor is responsible for leading and supporting the AR Representative team in managing accounts receivable functions, including insurance and patient follow-up, denial resolution, and payment posting. This role ensures timely and accurate revenue collection, monitors team performance, analyzes denial trends, and implements process improvements. The Supervisor acts as a resource for complex issues, coordinates training, and collaborates with internal and external stakeholders to optimize reimbursement and compliance.
Essential Duties:
Supervise daily activities of AR Representatives, including claim follow-up, denial management, and payment posting. Monitor aging reports and work queues to ensure timely resolution of outstanding balances and denials. Analyze denial trends and root causes; develop and implement corrective actions to reduce preventable denials. Oversee the preparation and distribution of invoices, follow-up on overdue payments, and resolution of billing discrepancies. Ensure accurate recording and posting of financial transactions, account updates, and payment applications. Review and reconcile accounts receivable ledgers and bank statements, support monthly financial close processes. Respond to and resolve escalated patient and payer inquiries, account concerns, refunds, and credits. Ensure compliance with HIPAA and other regulatory standards. Provide ongoing training, coaching, and performance feedback to AR Representatives. Prepare and present regular reports on team productivity, denial rates, and recovery performance. Collaborate with billing, coding, and compliance teams to resolve systemic issues and improve workflows. Participate in process improvement initiatives and cross-functional projects. Perform other duties as assigned. Qualifications and Skills:
High school diploma or equivalent required; associate degree or certification in medical billing/coding preferred. 1-2 years of experience in healthcare accounts receivable, medical billing, or RCM environment. Knowledge of commercial and government insurance payers, including Medicare and Medicaid preferred. Familiarity with EOBs, ERAs, denial codes, and appeals processes. Proficiency in practice management systems and EHR platforms. Proficient in Microsoft Office, particularly Excel. Strong attention to detail and problem-solving skills. Excellent organizational and time management abilities. Ability to effectively communicate with patients, insurance companies, and other staff members. Ability to work independently and within a team in a fast-paced environment. Availability of working Monday through Friday from 7:30 AM to 4:00 PM or 8:00 AM - 4:30 PM (40 hours per week).
Only candidates selected for interviews will be contacted. Preemployment screenings and verification of credentials (if applicable) are required before the start date. Beacon uses E-Verify to confirm employment eligibility for all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-verify.
Beacon is an Equal Opportunity Employer.