Heidelberg Materials North America
Quality Control Manager
Heidelberg Materials North America, Sumner, Washington, United States, 98390
Overview
3 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Base pay range: $101,680.00/yr - $135,567.00/yr. About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. Role
Lead and coordinate day-to-day technical operations across the state of Washington, ensuring quality control excellence in ready-mix concrete (RMC) through effective technician dispatch, troubleshooting, and lab oversight. This role is pivotal in maintaining operational continuity, supporting field teams, and driving customer satisfaction through technical responsiveness.
What You’ll Get To Do
Focus: Operations, Troubleshooting, Team Coordination
Dispatch & Scheduling: Manage daily technician assignments across multiple sites, ensuring coverage and responsiveness.
Troubleshooting: Serve as the primary escalation point for material quality issues and customer-facing technical concerns.
Lab Oversight: Ensure consistent execution of strength testing and field sampling procedures.
Team Leadership: Supervise union and non-union field technicians, fostering a culture of accountability and safety.
Operational Continuity: Collaborate with mix design and sustainability teams to ensure seamless handoffs and support.
Documentation & Reporting: Maintain accurate records of field activities, test results, and issue resolutions.
Safety & Compliance: Uphold safety standards and environmental regulations across all operational activities.
Cross-Functional Collaboration: Work closely with Sales and Operations to align technical execution with business goals.
Safety and Environment: Ensure compliance with safety and environmental regulations.
Strive for Team Goals: Collaborate with HM Washington Operations, Sales and Customer Service Managers to shape and execute the company’s strategic plan under the leadership of the Area Manager.
Who We Are Looking For
Strong understanding of ready-mix concrete production and quality control processes
Familiarity with union workforce dynamics and dispatch protocols
Operational knowledge of lab testing procedures and field sampling
Customer service orientation with technical problem-solving capabilities
Customer service and achievement orientation
Intermediate proficiency in Microsoft Office
Skills
Effective team coordination and scheduling
Strong communication and interpersonal skills
Proficiency in Microsoft Office and QC software systems
Ability to manage multiple priorities in a fast-paced environment
Analytical thinking and issue resolution under pressure
Behavior
Reliable, proactive, and solution-oriented
Collaborative leadership style with a focus on team development
Calm under pressure and responsive to urgent operational needs
Education and Experience
Minimum 3 years’ experience in RMC operations or technical quality control
Experience managing field teams in a unionized environment
Proven ability to lead dispatch and troubleshooting functions
Familiarity with lab testing protocols and QC documentation standards
What We Offer
Competitive base salary - $101,680 - $135,567
Participation in our annual incentive plan
401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Health and benefits programs, including Medical, Dental, and Vision along with Prescription Drug Benefits
Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Req ID
JR10010463
Seniority level Not Applicable
Employment type Full-time
Job function Quality Assurance
Industries Wholesale Building Materials
Referrals increase your chances of interviewing at Heidelberg Materials North America by 2x
Get notified about new Quality Assurance Manager jobs in Sumner, WA.
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3 days ago Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Base pay range: $101,680.00/yr - $135,567.00/yr. About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. Role
Lead and coordinate day-to-day technical operations across the state of Washington, ensuring quality control excellence in ready-mix concrete (RMC) through effective technician dispatch, troubleshooting, and lab oversight. This role is pivotal in maintaining operational continuity, supporting field teams, and driving customer satisfaction through technical responsiveness.
What You’ll Get To Do
Focus: Operations, Troubleshooting, Team Coordination
Dispatch & Scheduling: Manage daily technician assignments across multiple sites, ensuring coverage and responsiveness.
Troubleshooting: Serve as the primary escalation point for material quality issues and customer-facing technical concerns.
Lab Oversight: Ensure consistent execution of strength testing and field sampling procedures.
Team Leadership: Supervise union and non-union field technicians, fostering a culture of accountability and safety.
Operational Continuity: Collaborate with mix design and sustainability teams to ensure seamless handoffs and support.
Documentation & Reporting: Maintain accurate records of field activities, test results, and issue resolutions.
Safety & Compliance: Uphold safety standards and environmental regulations across all operational activities.
Cross-Functional Collaboration: Work closely with Sales and Operations to align technical execution with business goals.
Safety and Environment: Ensure compliance with safety and environmental regulations.
Strive for Team Goals: Collaborate with HM Washington Operations, Sales and Customer Service Managers to shape and execute the company’s strategic plan under the leadership of the Area Manager.
Who We Are Looking For
Strong understanding of ready-mix concrete production and quality control processes
Familiarity with union workforce dynamics and dispatch protocols
Operational knowledge of lab testing procedures and field sampling
Customer service orientation with technical problem-solving capabilities
Customer service and achievement orientation
Intermediate proficiency in Microsoft Office
Skills
Effective team coordination and scheduling
Strong communication and interpersonal skills
Proficiency in Microsoft Office and QC software systems
Ability to manage multiple priorities in a fast-paced environment
Analytical thinking and issue resolution under pressure
Behavior
Reliable, proactive, and solution-oriented
Collaborative leadership style with a focus on team development
Calm under pressure and responsive to urgent operational needs
Education and Experience
Minimum 3 years’ experience in RMC operations or technical quality control
Experience managing field teams in a unionized environment
Proven ability to lead dispatch and troubleshooting functions
Familiarity with lab testing protocols and QC documentation standards
What We Offer
Competitive base salary - $101,680 - $135,567
Participation in our annual incentive plan
401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Health and benefits programs, including Medical, Dental, and Vision along with Prescription Drug Benefits
Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Req ID
JR10010463
Seniority level Not Applicable
Employment type Full-time
Job function Quality Assurance
Industries Wholesale Building Materials
Referrals increase your chances of interviewing at Heidelberg Materials North America by 2x
Get notified about new Quality Assurance Manager jobs in Sumner, WA.
#J-18808-Ljbffr