Northrop Grumman Federal Credit Union
Mortgage Loan Operations Manager
Northrop Grumman Federal Credit Union, Gardena, California, United States, 90248
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Mortgage Loan Operations Manager
role at
Northrop Grumman Federal Credit Union . This position has a base pay range of
$111,035.00/yr - $166,553.00/yr
and offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401(k)-profit sharing plan with employer matching. Summary of Primary Functions
The mortgage operations manager is responsible for managing the day-to-day functions of the mortgage operations staff—processors, support representatives, and closer/funders. The manager monitors productivity and performance, ensuring that all mortgage loan applications are processed, reviewed, and funded in accordance with the Credit Union’s service level agreements, lending policies, and compliance requirements. Additionally, the manager develops and enhances policies, procedures, staff training materials, and ensures that organizational and departmental goals are consistently met. Skills, Abilities, and Qualifications
Bachelor’s degree or equivalent work experience 5-7 years of mortgage operations management experience Proficiency in Microsoft Office Outlook, Word, and Excel Strong knowledge of Fannie Mae selling guidelines, underwriting requirements, and technology tools/integrations Strong knowledge of TRID/TILA/RESPA regulations and HMDA requirements General familiarity with state-level mortgage closing requirements, funding requirements, and escrow/attorney state best practices Excellent leadership and coaching skills Ability to communicate and work well in a team environment Willingness and ability to coach and support employees and staff members Rapid learning of new systems and technology Develop and apply new policies and procedures Multitasking and organizational skills to maintain a manager’s dashboard for day-to-day workflow visibility Ability to step in and assist in other department functions as needed Self‑motivated and works well independently Strong leadership, management, and communication skills (verbal, written, listening, presentation) Duties and Responsibilities
Manage the operational functions of the real estate loan process Ensure policies, procedures, and regulations are updated and adhered to Assist in setting and achieving department goals and objectives Resolve member complaints and review problem files with staff to provide direction and support Conduct regular performance assessments and coaching meetings with staff Identify potential production or process challenges and proactively resolve them Collaborate with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure efficient and productive outcomes Approve or deny day‑to‑day operational exceptions after reviewing compliance reports in consultation with senior management Participate in or lead department and organizational meetings as directed Serve as the main escalation point for all operational issues within the department Maintain comprehensive knowledge of banking regulations (Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, ECOA, Fair Lending, and HMDA) Ensure compliance with all NGFCU policies and procedures Provide staff guidance, support, and cross‑training in various functional areas as needed Deliver excellent quality service that meets NGFCU standards Exercise managerial authority concerning staffing, performance appraisal, salary recommendations, promotions, and terminations Perform other duties as assigned Compensation and job title are commensurate with experience and may fall under the following pay ranges:
$111,035 to $166,553 Annually . Salary information is a general guideline only; the Credit Union considers factors such as scope and responsibilities, candidate experience, education, key skills, internal peer equity, and market considerations when extending an offer. We perform thorough background checks including verification of previous employment, education, credit checks, and pre‑employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer being withdrawn. NGFCU is an Equal Opportunity Employer. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment‑qualified applicants with arrest and conviction records.
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Mortgage Loan Operations Manager
role at
Northrop Grumman Federal Credit Union . This position has a base pay range of
$111,035.00/yr - $166,553.00/yr
and offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401(k)-profit sharing plan with employer matching. Summary of Primary Functions
The mortgage operations manager is responsible for managing the day-to-day functions of the mortgage operations staff—processors, support representatives, and closer/funders. The manager monitors productivity and performance, ensuring that all mortgage loan applications are processed, reviewed, and funded in accordance with the Credit Union’s service level agreements, lending policies, and compliance requirements. Additionally, the manager develops and enhances policies, procedures, staff training materials, and ensures that organizational and departmental goals are consistently met. Skills, Abilities, and Qualifications
Bachelor’s degree or equivalent work experience 5-7 years of mortgage operations management experience Proficiency in Microsoft Office Outlook, Word, and Excel Strong knowledge of Fannie Mae selling guidelines, underwriting requirements, and technology tools/integrations Strong knowledge of TRID/TILA/RESPA regulations and HMDA requirements General familiarity with state-level mortgage closing requirements, funding requirements, and escrow/attorney state best practices Excellent leadership and coaching skills Ability to communicate and work well in a team environment Willingness and ability to coach and support employees and staff members Rapid learning of new systems and technology Develop and apply new policies and procedures Multitasking and organizational skills to maintain a manager’s dashboard for day-to-day workflow visibility Ability to step in and assist in other department functions as needed Self‑motivated and works well independently Strong leadership, management, and communication skills (verbal, written, listening, presentation) Duties and Responsibilities
Manage the operational functions of the real estate loan process Ensure policies, procedures, and regulations are updated and adhered to Assist in setting and achieving department goals and objectives Resolve member complaints and review problem files with staff to provide direction and support Conduct regular performance assessments and coaching meetings with staff Identify potential production or process challenges and proactively resolve them Collaborate with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure efficient and productive outcomes Approve or deny day‑to‑day operational exceptions after reviewing compliance reports in consultation with senior management Participate in or lead department and organizational meetings as directed Serve as the main escalation point for all operational issues within the department Maintain comprehensive knowledge of banking regulations (Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, ECOA, Fair Lending, and HMDA) Ensure compliance with all NGFCU policies and procedures Provide staff guidance, support, and cross‑training in various functional areas as needed Deliver excellent quality service that meets NGFCU standards Exercise managerial authority concerning staffing, performance appraisal, salary recommendations, promotions, and terminations Perform other duties as assigned Compensation and job title are commensurate with experience and may fall under the following pay ranges:
$111,035 to $166,553 Annually . Salary information is a general guideline only; the Credit Union considers factors such as scope and responsibilities, candidate experience, education, key skills, internal peer equity, and market considerations when extending an offer. We perform thorough background checks including verification of previous employment, education, credit checks, and pre‑employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer being withdrawn. NGFCU is an Equal Opportunity Employer. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment‑qualified applicants with arrest and conviction records.
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