Presbyterian Healthcare Services
Patient Accounting Collections Specialist
Presbyterian Healthcare Services, Albuquerque, New Mexico, United States, 87101
Patient Accounting Collections Specialist
Requisition ID
2025-48826
Category
Patient Financial Services
Location : Name
Rev Hugh Cooper Admin Center
Location : City
Albuquerque
Location : State/Province
NM
Minimum Offer
USD $15.87/Hr.
Maximum Offer for this position is up to
USD $23.04/Hr.
Overview
Presbyterian is seeking a talented
Patient Accounting Collections Specialist.
The Patient Accounting Collections Specialists follows-up,
collects , and resolves all outstanding
accounts receivable . Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response, and daily
reconciliation
of activities. Meets established guidelines to ensure timely and accurate reimbursement for all billed charges. Thisis a Full-Time position - Exempt: No
Job is based Rev Hugh Cooper Admin Center Work hours: Days Ideal Candidate: A detail-oriented team player with foundational healthcare knowledge, tech proficiency, and a passion for improving patient experiences in a dynamic environment. Qualifications
High School diploma or GED required; less than one year of healthcare clerical or customer service experience preferred.
Strong organizational, communication, and problem-solving skills with attention to detail and ability to collaborate across teams.
Proficient in Microsoft Office; able to manage high-volume workloads in a fast-paced, ever-changing environment.
Basic understanding of medical coding (ICD-10, HCPCS, CPT), claims forms (UB04, HCFA 1500), and electronic processing (837/835).
Familiarity with payer requirements, coordination of benefits, Medicare MSPQ, and revenue cycle processes preferred.
Responsibilities
Conducts accounts receivable follow-up for assigned work queues and miscellaneous A/R reports.
Contacts insurance companies, patients, and employers to resolve outstanding claims.
Provides requested documentation (e.g., medical records, itemized statements) to support claim processing.
Maintains timely follow-up systems and documents accounts per PHS policies.
Identifies and reports insurance payor issues with supporting documentation to leadership.
Consults with lead on complex claims and refers accounts for adjustment or legal action per guidelines.
Cross-trains across Patient Accounting functions to support collections and team flexibility.
Operates various systems including Epic, FinThrive, FISS/DDE, payer portals, and Microsoft Office.
Participates in team meetings, communicates proactively, and fosters positive working relationships.
Adheres to HIPAA regulations and ensures compliance with PHS and CMS standards.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits. The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives. As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to
USD $23.04/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
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Requisition ID
2025-48826
Category
Patient Financial Services
Location : Name
Rev Hugh Cooper Admin Center
Location : City
Albuquerque
Location : State/Province
NM
Minimum Offer
USD $15.87/Hr.
Maximum Offer for this position is up to
USD $23.04/Hr.
Overview
Presbyterian is seeking a talented
Patient Accounting Collections Specialist.
The Patient Accounting Collections Specialists follows-up,
collects , and resolves all outstanding
accounts receivable . Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response, and daily
reconciliation
of activities. Meets established guidelines to ensure timely and accurate reimbursement for all billed charges. Thisis a Full-Time position - Exempt: No
Job is based Rev Hugh Cooper Admin Center Work hours: Days Ideal Candidate: A detail-oriented team player with foundational healthcare knowledge, tech proficiency, and a passion for improving patient experiences in a dynamic environment. Qualifications
High School diploma or GED required; less than one year of healthcare clerical or customer service experience preferred.
Strong organizational, communication, and problem-solving skills with attention to detail and ability to collaborate across teams.
Proficient in Microsoft Office; able to manage high-volume workloads in a fast-paced, ever-changing environment.
Basic understanding of medical coding (ICD-10, HCPCS, CPT), claims forms (UB04, HCFA 1500), and electronic processing (837/835).
Familiarity with payer requirements, coordination of benefits, Medicare MSPQ, and revenue cycle processes preferred.
Responsibilities
Conducts accounts receivable follow-up for assigned work queues and miscellaneous A/R reports.
Contacts insurance companies, patients, and employers to resolve outstanding claims.
Provides requested documentation (e.g., medical records, itemized statements) to support claim processing.
Maintains timely follow-up systems and documents accounts per PHS policies.
Identifies and reports insurance payor issues with supporting documentation to leadership.
Consults with lead on complex claims and refers accounts for adjustment or legal action per guidelines.
Cross-trains across Patient Accounting functions to support collections and team flexibility.
Operates various systems including Epic, FinThrive, FISS/DDE, payer portals, and Microsoft Office.
Participates in team meetings, communicates proactively, and fosters positive working relationships.
Adheres to HIPAA regulations and ensures compliance with PHS and CMS standards.
Benefits
About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits. The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives. As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to
USD $23.04/Hr.
Compensation Disclaimer
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.
Need help finding the right job?
We can recommend jobs specifically for you! Click here to get started.