City of Boynton Beach
Business Process Transformation Analyst
City of Boynton Beach, Boynton Beach, Florida, United States, 33435
The Business Process Transformation Analyst plays a critical role in identifying, analyzing, and redesigning business processes to improve efficiency, reduce costs, enhance customer experience, and enable digital transformation. This position partners with stakeholders across departments to assess current workflows, gather requirements, and design optimized processes that align with organizational strategy and compliance standards.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Process Analysis & Documentation
Map and document existing business processes, workflows, and pain points.
Conduct gap analysis to identify inefficiencies, redundancies, and risks.
Maintain process documentation, standards, and metrics.
Transformation & Optimization
Recommend process redesigns and automation opportunities using Lean, Six Sigma, or similar methodologies.
Support the implementation of ERP, CRM, or other enterprise technology platforms by aligning processes with system capabilities.
Partner with IT and business units to ensure process changes meet both functional needs and compliance requirements.
Change Management & Stakeholder Engagement
Collaborate with department leaders and end users to ensure adoption of new processes.
Prepare training materials, communications, and workshops to support change initiatives.
Act as a liaison between business and technical teams to translate requirements into actionable solutions.
Performance Measurement
Develop KPIs, dashboards, and performance reports to measure the success of transformation initiatives.
Continuously monitor processes and suggest improvements.
Education Bachelor’s degree in Business Administration, Management, Information Systems, or related field. Master’s degree or professional certification preferred.
Experience 2–5 years in business analysis, process improvement, or transformation roles. Experience with ERP/CRM implementations or digital transformation projects a plus.
Equivalency An equivalent combination of education, training, and relevant experience of seven (7) years may be considered in lieu of the stated minimum requirements.
Must a valid State of Florida driver’s license
Preferred Qualifications
Master’s degree from an accredited college or university in related field.
Lean Six Sigma Green Belt or higher.
Certified Business Analysis Professional (CBAP) or PMI-PBA.
Prosci Change Management or similar.
Knowledge, Skills, and Abilities (KSAs)
Strategic and systems thinking principles and practices that support organizational transformation.
Data analytics, financial modeling, forecasting, and performance measurement methodologies.
Enterprise financial systems, data platforms, and process improvement tools that enhance operational efficiency and transparency.
Change management strategies, project management frameworks, and organizational development concepts.
Analyzing and interpreting complex data to inform strategic decisions and performance outcomes.
Leading and collaborating with cross-functional teams to achieve enterprise-wide objectives.
Building strong stakeholder relationships and fostering alignment across departments and organizational levels.
Applying technical proficiency to oversee and optimize enterprise systems and process transformation initiatives.
Think strategically and systemically to align divisional and organizational goals.
Adapt to dynamic environments, manage ambiguity, and make sound decisions under changing conditions.
Influence and inspire others through effective communication, collaboration, and leadership.
Drive measurable results through data-driven planning, resource alignment, and continuous improvement.
Manage multiple, high-impact projects simultaneously while maintaining attention to detail and quality outcomes.
Communication Competencies
Clearly conveys complex concepts, strategies, and financial information to diverse stakeholders at all levels.
Builds consensus and motivates teams, stakeholders, and leadership to support transformation initiatives.
Understands stakeholder needs, feedback, and concerns to inform decision-making and collaborative solutions.
Facilitates effective communication between departments, ensuring alignment on priorities and objectives.
Delivers information confidently and effectively in meetings, briefings, and reports, tailoring messaging for the audience.
Communicates tactfully and diplomatically to manage disagreements or challenging situations constructively.
Articulates vision, goals, and impacts of business process improvements to foster engagement and adoption.
Physical Ability Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions, such as humidity, rain, temperature extremes, or traffic hazards.
The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodation for qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodation with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements; are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
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The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Process Analysis & Documentation
Map and document existing business processes, workflows, and pain points.
Conduct gap analysis to identify inefficiencies, redundancies, and risks.
Maintain process documentation, standards, and metrics.
Transformation & Optimization
Recommend process redesigns and automation opportunities using Lean, Six Sigma, or similar methodologies.
Support the implementation of ERP, CRM, or other enterprise technology platforms by aligning processes with system capabilities.
Partner with IT and business units to ensure process changes meet both functional needs and compliance requirements.
Change Management & Stakeholder Engagement
Collaborate with department leaders and end users to ensure adoption of new processes.
Prepare training materials, communications, and workshops to support change initiatives.
Act as a liaison between business and technical teams to translate requirements into actionable solutions.
Performance Measurement
Develop KPIs, dashboards, and performance reports to measure the success of transformation initiatives.
Continuously monitor processes and suggest improvements.
Education Bachelor’s degree in Business Administration, Management, Information Systems, or related field. Master’s degree or professional certification preferred.
Experience 2–5 years in business analysis, process improvement, or transformation roles. Experience with ERP/CRM implementations or digital transformation projects a plus.
Equivalency An equivalent combination of education, training, and relevant experience of seven (7) years may be considered in lieu of the stated minimum requirements.
Must a valid State of Florida driver’s license
Preferred Qualifications
Master’s degree from an accredited college or university in related field.
Lean Six Sigma Green Belt or higher.
Certified Business Analysis Professional (CBAP) or PMI-PBA.
Prosci Change Management or similar.
Knowledge, Skills, and Abilities (KSAs)
Strategic and systems thinking principles and practices that support organizational transformation.
Data analytics, financial modeling, forecasting, and performance measurement methodologies.
Enterprise financial systems, data platforms, and process improvement tools that enhance operational efficiency and transparency.
Change management strategies, project management frameworks, and organizational development concepts.
Analyzing and interpreting complex data to inform strategic decisions and performance outcomes.
Leading and collaborating with cross-functional teams to achieve enterprise-wide objectives.
Building strong stakeholder relationships and fostering alignment across departments and organizational levels.
Applying technical proficiency to oversee and optimize enterprise systems and process transformation initiatives.
Think strategically and systemically to align divisional and organizational goals.
Adapt to dynamic environments, manage ambiguity, and make sound decisions under changing conditions.
Influence and inspire others through effective communication, collaboration, and leadership.
Drive measurable results through data-driven planning, resource alignment, and continuous improvement.
Manage multiple, high-impact projects simultaneously while maintaining attention to detail and quality outcomes.
Communication Competencies
Clearly conveys complex concepts, strategies, and financial information to diverse stakeholders at all levels.
Builds consensus and motivates teams, stakeholders, and leadership to support transformation initiatives.
Understands stakeholder needs, feedback, and concerns to inform decision-making and collaborative solutions.
Facilitates effective communication between departments, ensuring alignment on priorities and objectives.
Delivers information confidently and effectively in meetings, briefings, and reports, tailoring messaging for the audience.
Communicates tactfully and diplomatically to manage disagreements or challenging situations constructively.
Articulates vision, goals, and impacts of business process improvements to foster engagement and adoption.
Physical Ability Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.
Sensory Requirements Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions, such as humidity, rain, temperature extremes, or traffic hazards.
The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodation for qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodation with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements; are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.
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