City of Forney
Information Technology Public Safety Specialist
City of Forney, Forney, Texas, United States, 75126
The City of Forney Police Department is searching for a person who will serve as the primary administrator for management systems, while supporting all other public safety applications.
Due to Criminal Justice Information Security (CJIS) requirements, the candidate must never have been convicted, put on court-ordered community supervision, or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Class A misdemeanor conviction, deferred adjudication, or felony conviction are permanent disqualifiers. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Install and maintain current software suite (Tyler New World), operating systems, and application software, where applicable.
Provide vendors with the requested information gathered from end-users or other IT resources.
Monitor and document changes as instructed or recommended by the vendor. Identify and correct issues with applications, systems, and network devices/resources.
Research, test, analyze, and repair connectivity and software issues.
Troubleshoot and isolate hardware/software issues.
Plan, implement, and maintain network data storage/retrieval system.
Onboard and offboard users and user access from applications as they come and go.
End-user training and support.
Respond to IT issues (24/7) that prohibit the effective operations of public safety.
SUPERVISION EXERCISED No direct supervision exercised.
BASIC QUALIFICATIONS
Valid driver's license
Associate's Degree in Management Information Systems, Computer Science, or a related field.
Three (3) years of experience in information technology, networking, or a related field.
PREFERRED QUALIFICATIONS
Valid driver's license
Bachelor's Degree in Computer Science, or a related field.
2-4 years of experience in analyzing computer applications and maintaining complex applications with an emphasis on configuration, modification, implementation, and support for applications.
Experience with public safety video systems and system administration, and maintaining a data-driven application, such as Tyler Technology or a similar system.
Full grasp of NIBRs to include reporting needs and application configuration.
Microsoft Certified Professional (MCP) or Microsoft Certified Desktop Support Technician (MSDST).
A+, Security+, and Network + certifications.
PHYSICAL DEMANDS / WORK ENVIRONMENT
Work is typically performed in an office setting
Ability to work at a computer for long periods of time
May be exposed to fumes and/or noxious odors, dust, dirt, grease, machinery, and contagious or infectious diseases.
Requires mobility around public safety facilities and the ability to get to other locations as needed.
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Due to Criminal Justice Information Security (CJIS) requirements, the candidate must never have been convicted, put on court-ordered community supervision, or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last ten years from the date of the court order. Class A misdemeanor conviction, deferred adjudication, or felony conviction are permanent disqualifiers. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Install and maintain current software suite (Tyler New World), operating systems, and application software, where applicable.
Provide vendors with the requested information gathered from end-users or other IT resources.
Monitor and document changes as instructed or recommended by the vendor. Identify and correct issues with applications, systems, and network devices/resources.
Research, test, analyze, and repair connectivity and software issues.
Troubleshoot and isolate hardware/software issues.
Plan, implement, and maintain network data storage/retrieval system.
Onboard and offboard users and user access from applications as they come and go.
End-user training and support.
Respond to IT issues (24/7) that prohibit the effective operations of public safety.
SUPERVISION EXERCISED No direct supervision exercised.
BASIC QUALIFICATIONS
Valid driver's license
Associate's Degree in Management Information Systems, Computer Science, or a related field.
Three (3) years of experience in information technology, networking, or a related field.
PREFERRED QUALIFICATIONS
Valid driver's license
Bachelor's Degree in Computer Science, or a related field.
2-4 years of experience in analyzing computer applications and maintaining complex applications with an emphasis on configuration, modification, implementation, and support for applications.
Experience with public safety video systems and system administration, and maintaining a data-driven application, such as Tyler Technology or a similar system.
Full grasp of NIBRs to include reporting needs and application configuration.
Microsoft Certified Professional (MCP) or Microsoft Certified Desktop Support Technician (MSDST).
A+, Security+, and Network + certifications.
PHYSICAL DEMANDS / WORK ENVIRONMENT
Work is typically performed in an office setting
Ability to work at a computer for long periods of time
May be exposed to fumes and/or noxious odors, dust, dirt, grease, machinery, and contagious or infectious diseases.
Requires mobility around public safety facilities and the ability to get to other locations as needed.
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