Abacus
SCOPE : This position is responsible for processing the initial, interim and transfer certification of families
participating with the Housing Choice Voucher/Section 8 Housing Program. Incumbent also responsible for
verifying eligibility for continued program participation in all HCV special, tenant and project-based related
programs in accordance with program rules, federal regulations and established Standard Operating Procedures
(SOPs).
ESSENTIAL FUNCTIONS: include, but are not necessarily limited to: • Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV/Section 8 Programs. • Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations. • Process reported changes of applicant and participating families utilizing CMHA's software system. • Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities. • Perform walk in duty to provide assistance to clients. • Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from CMHA's software system for participants, owners, applicants and others in accordance with program rules. • Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with CMHA's established Gold Performance Standards. • Follow up with the client and landlord to gather necessary forms and/or status of units. • Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and/or needs clarity concerning the HCV/Section 8 programs. • Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and CMHA's established SOPs. • Process RTAs and list units for inspection. • Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients. • Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA's Agency specific Software system(s). • Prepare, organize, print and assemble various material used in a variety of agency functions. • Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program. • Review and process information for both owner and participant terminations from the HCV program. • Provide customer service in accordance to CMHA's Gold Standards to both internal and external clients, community stakeholders and other agency contacts. • Perform additional duties as assigned.
MINIMUM QUALIFICATIONS: • Knowledge of PC-based software applications (Microsoft Word, Excel and Microsoft Outlook ) • At least two (2) years of college level courses in Business Math, Social Work, Community Relations or Communication or equivalent experience. • At least two (2) years' experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets. • Must be proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages). • Experience with implementing contracts, policies, and procedures. • Ability to maintain confidentiality. • Excellent customer services skills and the ability to work in a fast paced environment. • Must enjoy working with numbers and have the ability to frequently memorized data. • Knowledge of HUD regulations and advanced business math. • The incumbent must possess a housing specialist certification within 12 months of employment with CMHA as a HCV/Section 8 Housing Specialist. Incumbent must also take and pass all additional certification training and certifications offered during the course of employment in this position.
ESSENTIAL FUNCTIONS: include, but are not necessarily limited to: • Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV/Section 8 Programs. • Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations. • Process reported changes of applicant and participating families utilizing CMHA's software system. • Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities. • Perform walk in duty to provide assistance to clients. • Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from CMHA's software system for participants, owners, applicants and others in accordance with program rules. • Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with CMHA's established Gold Performance Standards. • Follow up with the client and landlord to gather necessary forms and/or status of units. • Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and/or needs clarity concerning the HCV/Section 8 programs. • Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and CMHA's established SOPs. • Process RTAs and list units for inspection. • Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients. • Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHA's Agency specific Software system(s). • Prepare, organize, print and assemble various material used in a variety of agency functions. • Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program. • Review and process information for both owner and participant terminations from the HCV program. • Provide customer service in accordance to CMHA's Gold Standards to both internal and external clients, community stakeholders and other agency contacts. • Perform additional duties as assigned.
MINIMUM QUALIFICATIONS: • Knowledge of PC-based software applications (Microsoft Word, Excel and Microsoft Outlook ) • At least two (2) years of college level courses in Business Math, Social Work, Community Relations or Communication or equivalent experience. • At least two (2) years' experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets. • Must be proficient in basic business math (addition, subtraction, multiplication, division and calculation of fractions and percentages). • Experience with implementing contracts, policies, and procedures. • Ability to maintain confidentiality. • Excellent customer services skills and the ability to work in a fast paced environment. • Must enjoy working with numbers and have the ability to frequently memorized data. • Knowledge of HUD regulations and advanced business math. • The incumbent must possess a housing specialist certification within 12 months of employment with CMHA as a HCV/Section 8 Housing Specialist. Incumbent must also take and pass all additional certification training and certifications offered during the course of employment in this position.