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Senior ServiceNow APM Specialist
role at
Equinix . Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life, and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences. Job Summary
The Application Portfolio Management (APM) Specialist is responsible for functional management and technical configuration of the enterprise application capability within ServiceNow. This role drives visibility, governance, and optimization of the application landscape, ensuring applications align with business capabilities, technology standards, and cost-efficiency goals. The specialist will configure, maintain, and enhance APM modules while collaborating with stakeholders to enable data‑driven decisions on rationalization, modernization, and investments. Responsibilities
Maintain, configure, and continuously improve the ServiceNow APM module to support enterprise‑wide application portfolio management. Ensure accuracy, completeness, and compliance of portfolio data (ownership, lifecycle, technical health, cost, risk attributes). Configure APM‑related forms, workflows, and data models in ServiceNow, aligning CSDM and enterprise data standards. Partner with CMDB, ITAM, and SPM teams to ensure automated data flows and accurate reporting. Build and maintain dashboards, scorecards, and reports to deliver actionable insights to business and IT leadership. Partner with product owners and business leaders to define ownership models, lifecycle policies, and decision criteria for applications. Support governance forums by providing analysis and recommendations on application investments, retirements, or replacements. Support strategic planning, including rationalization, consolidation, cloud migration, and technical debt reduction initiatives. Collaborate with Enterprise Architecture, ITAM/SAM/HAM, Security, Finance, and Business Units to ensure portfolio alignment with enterprise strategy. Serve as subject matter expert on ServiceNow APM and related CSDM constructs. Identify opportunities to improve portfolio data quality, automation, and integration with other enterprise processes. Champion best practices in application lifecycle management and portfolio optimization. Qualifications
Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience). 7+ years of experience in IT Portfolio Management, Enterprise Architecture, or related domains. Hands‑on experience with ServiceNow APM or similar platforms preferred. Strong analytical and data management skills, with the ability to transform data into actionable insights. Strong understanding of CSDM and its relationship to APM. Understanding of IT governance frameworks (ITIL, TOGAF, COBIT) and their connection to portfolio management. Knowledge of cloud migration strategies, application rationalization approaches, and cost optimization practices. Excellent communication and stakeholder engagement skills, with the ability to influence at multiple levels of the organization. Detail‑oriented, collaborative, business‑savvy, and comfortable working in a dynamic, global, and highly matrixed environment. Pay Range
United States – Dallas Infomart Office (DAI): $118,000 – $176,000 USD / Annual. Benefits
Medical, dental, vision, and life insurance (available in the US, Canada, etc.). 401(k) matching program and other retirement savings plans. Paid Time Off (PTO) and paid holidays. Employee Assistance Program. Equinix benefits align with core values: competitive, inclusive, sustainable, connected, and efficient. Equal Employment Opportunity
Equinix is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy, disability, veteran status, or any other protected characteristic.
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Senior ServiceNow APM Specialist
role at
Equinix . Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life, and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences. Job Summary
The Application Portfolio Management (APM) Specialist is responsible for functional management and technical configuration of the enterprise application capability within ServiceNow. This role drives visibility, governance, and optimization of the application landscape, ensuring applications align with business capabilities, technology standards, and cost-efficiency goals. The specialist will configure, maintain, and enhance APM modules while collaborating with stakeholders to enable data‑driven decisions on rationalization, modernization, and investments. Responsibilities
Maintain, configure, and continuously improve the ServiceNow APM module to support enterprise‑wide application portfolio management. Ensure accuracy, completeness, and compliance of portfolio data (ownership, lifecycle, technical health, cost, risk attributes). Configure APM‑related forms, workflows, and data models in ServiceNow, aligning CSDM and enterprise data standards. Partner with CMDB, ITAM, and SPM teams to ensure automated data flows and accurate reporting. Build and maintain dashboards, scorecards, and reports to deliver actionable insights to business and IT leadership. Partner with product owners and business leaders to define ownership models, lifecycle policies, and decision criteria for applications. Support governance forums by providing analysis and recommendations on application investments, retirements, or replacements. Support strategic planning, including rationalization, consolidation, cloud migration, and technical debt reduction initiatives. Collaborate with Enterprise Architecture, ITAM/SAM/HAM, Security, Finance, and Business Units to ensure portfolio alignment with enterprise strategy. Serve as subject matter expert on ServiceNow APM and related CSDM constructs. Identify opportunities to improve portfolio data quality, automation, and integration with other enterprise processes. Champion best practices in application lifecycle management and portfolio optimization. Qualifications
Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience). 7+ years of experience in IT Portfolio Management, Enterprise Architecture, or related domains. Hands‑on experience with ServiceNow APM or similar platforms preferred. Strong analytical and data management skills, with the ability to transform data into actionable insights. Strong understanding of CSDM and its relationship to APM. Understanding of IT governance frameworks (ITIL, TOGAF, COBIT) and their connection to portfolio management. Knowledge of cloud migration strategies, application rationalization approaches, and cost optimization practices. Excellent communication and stakeholder engagement skills, with the ability to influence at multiple levels of the organization. Detail‑oriented, collaborative, business‑savvy, and comfortable working in a dynamic, global, and highly matrixed environment. Pay Range
United States – Dallas Infomart Office (DAI): $118,000 – $176,000 USD / Annual. Benefits
Medical, dental, vision, and life insurance (available in the US, Canada, etc.). 401(k) matching program and other retirement savings plans. Paid Time Off (PTO) and paid holidays. Employee Assistance Program. Equinix benefits align with core values: competitive, inclusive, sustainable, connected, and efficient. Equal Employment Opportunity
Equinix is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, pregnancy, disability, veteran status, or any other protected characteristic.
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