The People Concern
Program Manager, C3 Skid Row
The People Concern, Los Angeles, California, United States, 90079
SUMMARY:
The C3 Program Manager will provide leadership and oversight to the multidisciplinary C3 Street Outreach team of direct service staff, ensuring that high-quality, integrated care and services are provided to clients. These teams are part of a new large-scale street-based engagement effort in the Skid Row Community of Downtown Los Angeles (Service Area 4), an LA County/City approved strategy to combat homelessness.
The goal of C3 is to identify, engage, and connect or reconnect homeless individuals to interim and/or permanent housing and supportive services. The Program Manager is responsible for operational efficiency, coordinating services with partner agencies, fostering team collaboration, and managing administrative tasks including data oversight and reporting outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide leadership to multidisciplinary teams, ensuring continuity of care between The People Concern resources and partners.
Supervise, support, and evaluate staff performance.
Offer clinical guidance, including in emergencies and crisis situations.
Ensure trauma-informed care, client safety, and harm reduction strategies are emphasized.
Respond to emergency calls and situations as needed, including availability on a 24-hour basis.
Assist in client screening, assessment, and enrollment in services.
Maintain accurate and timely paperwork and data in agency records and electronic databases through ongoing audits.
Support budget oversight, ensuring expenses and revenue align with the annual budget.
Ensure compliance with funding contracts and performance standards; prepare required reports.
Train staff on policies and procedures.
Assist with screening, assessment, and orientation of participants to the program.
QUALIFICATIONS:
Master's degree in a mental health field (Social Work, MFT, Psychology); licensed or registered with the California Board of Behavioral Sciences.
Experience working with homeless individuals, mental health issues, substance use, and medical challenges.
Proven experience in staff supervision and team management.
Detail-oriented with excellent organizational, communication, and computer skills.
Ability to work within a harm reduction model with individuals facing multiple barriers.
Quick learner capable of working effectively with diverse constituencies.
Strong interpersonal and team-building skills.
Self-starter capable of thriving in a fast-paced environment.
Valid California driver’s license with an acceptable driving record.
Ability to obtain and maintain CPR/First Aid certification.
Work Environment: Combination of field and office work, requiring physical activity and exposure to various elements and environments.
Responsibilities Common To All Agency Employees:
Maintain safety and confidentiality.
Be proactive, creative, and flexible in issue resolution.
Organize and prioritize activities to meet deadlines.
Maintain a professional demeanor.
Respect and collaborate with others.
Respond promptly to communication.
Work independently and perform additional duties as assigned.
The People Concern is an equal opportunity employer committed to non-discrimination and hiring based on qualifications regardless of race, color, age, sex, religion, national origin, disability, and other protected categories.
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The goal of C3 is to identify, engage, and connect or reconnect homeless individuals to interim and/or permanent housing and supportive services. The Program Manager is responsible for operational efficiency, coordinating services with partner agencies, fostering team collaboration, and managing administrative tasks including data oversight and reporting outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide leadership to multidisciplinary teams, ensuring continuity of care between The People Concern resources and partners.
Supervise, support, and evaluate staff performance.
Offer clinical guidance, including in emergencies and crisis situations.
Ensure trauma-informed care, client safety, and harm reduction strategies are emphasized.
Respond to emergency calls and situations as needed, including availability on a 24-hour basis.
Assist in client screening, assessment, and enrollment in services.
Maintain accurate and timely paperwork and data in agency records and electronic databases through ongoing audits.
Support budget oversight, ensuring expenses and revenue align with the annual budget.
Ensure compliance with funding contracts and performance standards; prepare required reports.
Train staff on policies and procedures.
Assist with screening, assessment, and orientation of participants to the program.
QUALIFICATIONS:
Master's degree in a mental health field (Social Work, MFT, Psychology); licensed or registered with the California Board of Behavioral Sciences.
Experience working with homeless individuals, mental health issues, substance use, and medical challenges.
Proven experience in staff supervision and team management.
Detail-oriented with excellent organizational, communication, and computer skills.
Ability to work within a harm reduction model with individuals facing multiple barriers.
Quick learner capable of working effectively with diverse constituencies.
Strong interpersonal and team-building skills.
Self-starter capable of thriving in a fast-paced environment.
Valid California driver’s license with an acceptable driving record.
Ability to obtain and maintain CPR/First Aid certification.
Work Environment: Combination of field and office work, requiring physical activity and exposure to various elements and environments.
Responsibilities Common To All Agency Employees:
Maintain safety and confidentiality.
Be proactive, creative, and flexible in issue resolution.
Organize and prioritize activities to meet deadlines.
Maintain a professional demeanor.
Respect and collaborate with others.
Respond promptly to communication.
Work independently and perform additional duties as assigned.
The People Concern is an equal opportunity employer committed to non-discrimination and hiring based on qualifications regardless of race, color, age, sex, religion, national origin, disability, and other protected categories.
#J-18808-Ljbffr