Embassy Suites Atlanta Buckhead
Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead
Embassy Suites Atlanta Buckhead, Atlanta, Georgia, United States, 30383
Front Desk Supervisor - Embassy Suites by Hilton Atlanta Buckhead
Embassy Suites by Hilton Atlanta Buckhead is searching for a full‑time Front Desk Supervisor to join their team. The property features 326 suites and is located in the Buckhead fashion district between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead—just blocks from a MARTA rail station.
We are looking for a candidate with a strong passion for providing exceptional service to guests, excellent teamwork skills, and a minimum of 2 years experience as a front desk supervisor in a hotel. Prior experience with Hilton and working knowledge of OnQ are required.
Shift Pattern:
Full open availability is required, including weekdays, weekends, and holidays from 7:00 am to 11:30 pm.
Pay Rate:
$19.00 per hour.
Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount
Debt‑free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Oversees front desk operations.
Provides guest service, guidance, and leadership to ensure consistent customer service.
Assigns and instructs team members in details of work.
Monitors lobby traffic to make staffing adjustments accordingly.
Resolves customer complaints.
Trains, supervises, schedules, and evaluates staff.
Values and Key Attributes We look for demonstration of the following values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our team members are at the heart of it all.
Location and Scheduling Work Location: Embassy Suites Atlanta/Buckhead. Schedule: Full‑time. Brand: Embassy Suites by Hilton. Job Category: Guest Services, Operations, and Front Office.
Additional Details Seniority Level: Mid‑Senior level • Employment Type: Full‑time • Job Function: Management and Manufacturing • Industries: Hospitality
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We are looking for a candidate with a strong passion for providing exceptional service to guests, excellent teamwork skills, and a minimum of 2 years experience as a front desk supervisor in a hotel. Prior experience with Hilton and working knowledge of OnQ are required.
Shift Pattern:
Full open availability is required, including weekdays, weekends, and holidays from 7:00 am to 11:30 pm.
Pay Rate:
$19.00 per hour.
Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at a 15% discount
Debt‑free education: Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Oversees front desk operations.
Provides guest service, guidance, and leadership to ensure consistent customer service.
Assigns and instructs team members in details of work.
Monitors lobby traffic to make staffing adjustments accordingly.
Resolves customer complaints.
Trains, supervises, schedules, and evaluates staff.
Values and Key Attributes We look for demonstration of the following values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
About Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. We are dedicated to continuing our tradition of providing exceptional guest experiences across our global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our team members are at the heart of it all.
Location and Scheduling Work Location: Embassy Suites Atlanta/Buckhead. Schedule: Full‑time. Brand: Embassy Suites by Hilton. Job Category: Guest Services, Operations, and Front Office.
Additional Details Seniority Level: Mid‑Senior level • Employment Type: Full‑time • Job Function: Management and Manufacturing • Industries: Hospitality
#J-18808-Ljbffr