Energy Jobline ZR
Player Services Supervisor, Wheeling Island Casino in Wheeling
Energy Jobline ZR, Wheeling, Illinois, United States, 60090
Job Description
Delaware North Gaming is hiring full‑time Player Services Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Services Supervisor, you will be responsible for overseeing operations and ensuring that guests’ needs are being met in a positive manner.
Pay $14.50 / hour
What we offer We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
Adhere to marketing plans and implement promotions and giveaways as directed
Develop logs and maintain an efficient stock of materials necessary
Investigate and resolve guest complaints and issues in a timely manner
Maintain strict confidential guidelines concerning all guest interactions and records
Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner
More about you
Minimum of 2 years of supervisory experience in the guest service field required
Experience in casino marketing systems
Must be able to obtain a state gaming license
Working knowledge of Microsoft Office Suite
Physical requirements
Ability to lift up to 30 pounds occasionally
Able to stand for up to 8 hours a day
Weekends, holidays, and swing shifts may be required
Shift details
Evenings
Overnight
Holidays
M‑F
Weekends
Who we are Wheeling Island Hotel‑Casino‑Racetrack in Wheeling, West Virginia, is a Delaware North‑owned‑and‑operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151‑room hotel, many dining options, and a 1,000‑seat showroom.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
When you join Delaware North, you’ll be part of a team that values creativity, integrity, and service excellence. Whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, we’re invested in helping you achieve your career goals.
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, or any other legally protected status.
Benefits Information Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
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Pay $14.50 / hour
What we offer We care about our team member’s personal and professional well‑being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
What will you do?
Adhere to marketing plans and implement promotions and giveaways as directed
Develop logs and maintain an efficient stock of materials necessary
Investigate and resolve guest complaints and issues in a timely manner
Maintain strict confidential guidelines concerning all guest interactions and records
Implement training, evaluation, and scheduling of team members and conduct yearly reviews, goal requirements, and necessary paperwork in a timely manner
More about you
Minimum of 2 years of supervisory experience in the guest service field required
Experience in casino marketing systems
Must be able to obtain a state gaming license
Working knowledge of Microsoft Office Suite
Physical requirements
Ability to lift up to 30 pounds occasionally
Able to stand for up to 8 hours a day
Weekends, holidays, and swing shifts may be required
Shift details
Evenings
Overnight
Holidays
M‑F
Weekends
Who we are Wheeling Island Hotel‑Casino‑Racetrack in Wheeling, West Virginia, is a Delaware North‑owned‑and‑operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151‑room hotel, many dining options, and a 1,000‑seat showroom.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
When you join Delaware North, you’ll be part of a team that values creativity, integrity, and service excellence. Whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, we’re invested in helping you achieve your career goals.
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, or any other legally protected status.
Benefits Information Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
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