Patient Access Representative I

University of Louisville Physicians is hiring for Patient Access. Shift Options: 1st shift About Us UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Our Mission As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care JOB SUMMARY The Access Center Partner I is responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact, the person will create a positive impression for U of L Physicians while scheduling patient appointments according to clinic operating standards. JOB RESPONSIBILITIES Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered care Schedule new, return, and referring provider appointments within assigned group or warmly transfer to level II agents Accurately schedule patient appointments in accordance with physicians’ template and guidelines using access center technologies Regularly monitor guided schedule documents to ensure up to date scheduling compliance Determine appropriate physicians for all non-directed referrals Reschedule patients using proper functions Field non-clinical patient questions or transfer to appropriate clinical parties Set patient’s expectations for their visit ensuring an excellent patient experience Call patients to reschedule appointment when clinic is cancelled Use Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systems Treat all matters confidentially concerning patient information according to HIPAA guidelines. Adhere to group productivity and quality metrics Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE High School Diploma or Equivalent required Two years of scheduling in a multi-specialty clinic, preferred KNOWLEDGE, SKILLS, & ABILITIES Successful completion of all required training Must be dependable, professional and a team player Excellent organizational and communications skills and ability to work independently Ability to adhere to deadlines Seeking energetic, motivated candidates WORKING CONDITIONS Call center/office environment with regular sitting at a desk with the use of a computer and telephone JOB REQUIREMENTS Candidates upon hire will complete an electronic I-9 verification Only those candidates whose experience best meets our requirements will be contacted University of Louisville Physicians is an Equal Opportunity Employer Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy #LI-DNI About the company

Academic hospital in the heart of the Louisville metro area. #PowerofU

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