Confidential
Vice President of Customer Growth & Retention
About the Company
Leading provider of data, technology & marketing services
Industry
Information Technology and Services
Type
Privately Held, VC-backed
Founded
1972
Employees
1001-5000
Categories
Analytics
Database
Marketing
Information Technology & Services
Technology
Specialties
data
data services
data technology
crm
crm integration
real-time data
api
integrations
data products
marketing
marketing strategy
campaign execution
campaign design
b2b
audiences
digitial audiences
and audience engagement
audience engagement
data management
identity management
and identity resolution
About the Role
The Company is in search of a Vice President of Customer Growth and Retention for its Mid-Markets and SMB Business Unit. The successful candidate will be tasked with leading revenue growth within the existing customer base, with a focus on renewals, upsell, and cross-sell. This strategic role requires a results-oriented leader who can own the P&L and performance, drive KPIs related to retention and lifetime value, and develop and execute customer lifecycle strategies tailored to mid-market and SMB clients. The ideal candidate will have a strong background in the B2B SaaS industry, with a proven track record of scaling post-sale revenue teams in both subscription-based and transactional sales environments. Key responsibilities for the Vice President of Customer Growth and Retention include team management, sales model expertise, retention and expansion strategy, data-driven management, and cross-functional alignment. The role demands a leader with strong knowledge of the data and digital space, deep expertise in mid-market and SMB customer segments, and the ability to identify risks and opportunities across the customer base. The candidate should be highly analytical, possess excellent communication and collaboration skills, and be comfortable working in a remote-first environment. A Bachelor's degree is required, with an MBA being a plus, and a minimum of 10 years of B2B revenue leadership experience, including at least 5 years of managing sales managers.
Hiring Manager Title
President of Mid-Markets & SMB
Travel Percent
Less than 10%
Functions
Sales/Revenue