Youth & Camp Office Manager and Operations Coordinator

Principal Responsibilities:

Position Overview

The Stamford JCC is seeking a dedicated Youth & Camp Office Manager and Operations Coordinator to serve as the central hub for all K-5 enrichment programs, childcare services, and camp operations. This full-time, on-site position combines office management, customer service, vendor coordination, and transportation logistics to ensure seamless program delivery and exceptional family experiences. As the primary point of contact for families and participants, you will act as a concierge for registration across all youth programs while supporting the operational excellence that defines our community-centered approach.

Key Responsibilities

Program Operations & Administration

Serve as primary point of contact

for all youth and family participants, providing best-in-class customer service for registration across K-5 enrichment programs, childcare, and camp services Manage enrollment processes

including application intake, document collection, family communication, and registration coordination through CRM systems Coordinate daily operations

for multiple youth programs including KidsPlace After School, Day Camps@The J, vacation day programming, and enrichment classes Oversee scheduling functions

for programs, staff, activities, and facility usage to maximize efficiency and minimize conflicts Vendor Management & Procurement

Manage vendor relationships

for program supplies, equipment, food services, and specialty programming needs Coordinate purchasing activities

including ordering supplies, processing invoices, maintaining inventory, and ensuring budget compliance Liaison with external service providers

for maintenance, equipment rental, transportation services, and contracted programming Assist with contract negotiation

and service agreements for camp and youth programming vendors in collaboration with leadership Transportation Coordination

Serve as Transportation Coordinator

managing all aspects of youth program transportation including field trips, camp excursions, and off-site activities Manage transportation logistics

including route planning, staff assignments, permission documentation, and emergency protocols Maintain transportation records

and ensure proper licensing, insurance, and safety compliance for all program-related travel Customer Relations & Family Engagement

Provide exceptional customer service

to families through phone, email, and in-person interactions regarding program information, registration, and concerns Facilitate family communication

including program updates, schedule changes, important announcements, and emergency notifications Support family engagement initiatives

including orientation sessions, special events, and community-building activities Resolve operational issues

and customer concerns in collaboration with program leadership Technology & Data Management

Manage CRM system

for participant enrollment, family information, program tracking, and communication workflows Support technology transformation

initiatives during mid-year system changes, including data migration and staff training Maintain accurate databases

for enrollment, attendance, billing, and program evaluation purposes Generate reports

for program management, compliance requirements, and strategic planning Minimum Qualifications:

Education & Experience

Bachelor's degree

in Business Administration, Operations Management, Education, or related field preferred 1-3 years of experience

in office management, customer service, or youth program administration Experience with enrollment coordination

or registration management in educational, camp, or youth programming environments Technical Skills

Proficiency in Microsoft Office Suite

including Excel, Word, Outlook, and PowerPoint for daily operations and reporting CRM experience

with customer relationship management systems, databases, and enrollment software platforms Comfort with technology transformation

and ability to adapt to new systems and software implementations during organizational changes Data management skills

including database maintenance, report generation, and analysis capabilities Professional Competencies

Exceptional organizational skills

with proven ability to manage multiple projects, deadlines, and competing priorities simultaneously Strong customer service orientation

with excellent verbal and written communication skills for diverse family populations Vendor management experience

including contract negotiation, relationship building, and performance monitoring Problem-solving abilities

with capacity to resolve operational challenges and customer concerns efficiently Physical Requirements & Work Environment

On-site position

requiring full-time presence at the Stamford JCC campus during business hours Ability to lift up to 25-30 pounds

for supply management and event coordination Flexibility for occasional evening and weekend work

during special events, camp sessions, and program activities Multi-tasking capabilities

in fast-paced environment with frequent interruptions and varying priorities Salary:

$50000

Agency Information:

The Stamford Jewish Community Center is a cultural, educational and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. While we are driven by the Jewish values of welcoming guests, kindness, respect, and communal responsibility, we warmly welcome people of all ages, faiths, ethnicities and backgrounds.