Connecteam
Mid Market Customer Success Onboarding Manager
Connecteam, Charlotte, North Carolina, United States, 28245
Mid Market Customer Success Onboarding Manager
Join to apply for the Mid Market Customer Success Onboarding Manager role at
Connecteam
About Connecteam Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
Role Overview As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.
Responsibilities
Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
Delivering advanced training sessions for admins, managers, across multiple departments or locations
Supporting integration and technical setup needs in collaboration with internal teams
Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
Identifying and addressing risks early to ensure a successful go‑live and long‑term retention
Acting as the customer advocate within Connecteam, influencing product development and cross‑team collaboration
Continuously improving onboarding processes for scalability, efficiency, and client satisfaction
Qualifications
Fluent English (spoken and written) – MUST
2+ years of experience in SaaS onboarding, implementation, or project management roles – MUST
Experience working with mid‑market or enterprise clients
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
Experience with integrations and technical product setup – advantage
Exceptional communication, training, and presentation skills
Highly organized, detail‑oriented, and proactive in managing onboarding projects
A team player who thrives in a fast‑paced and dynamic environment
Growth mindset, resilience, and high motivation to help customers succeed
Be energetic, happy and positive – MUST
Challenge seeker
Self‑learner and independent
Good under pressure in a fast‑paced environment
Hungry to conquer the market
Work hard, but also play hard! We love fun
Benefits
Medical coverage
Insurance plan
Paid time off for vacation, sick days
Salary Range 80K-95K
States Accepted Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia
Company Culture
We build our people up. Every team member is treated as a long‑term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Join Us We are excited about the prospect of joining a forward‑thinking company and driving client success. If you are excited about this opportunity, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value.
#J-18808-Ljbffr
Connecteam
About Connecteam Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
Role Overview As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.
Responsibilities
Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
Delivering advanced training sessions for admins, managers, across multiple departments or locations
Supporting integration and technical setup needs in collaboration with internal teams
Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
Identifying and addressing risks early to ensure a successful go‑live and long‑term retention
Acting as the customer advocate within Connecteam, influencing product development and cross‑team collaboration
Continuously improving onboarding processes for scalability, efficiency, and client satisfaction
Qualifications
Fluent English (spoken and written) – MUST
2+ years of experience in SaaS onboarding, implementation, or project management roles – MUST
Experience working with mid‑market or enterprise clients
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
Experience with integrations and technical product setup – advantage
Exceptional communication, training, and presentation skills
Highly organized, detail‑oriented, and proactive in managing onboarding projects
A team player who thrives in a fast‑paced and dynamic environment
Growth mindset, resilience, and high motivation to help customers succeed
Be energetic, happy and positive – MUST
Challenge seeker
Self‑learner and independent
Good under pressure in a fast‑paced environment
Hungry to conquer the market
Work hard, but also play hard! We love fun
Benefits
Medical coverage
Insurance plan
Paid time off for vacation, sick days
Salary Range 80K-95K
States Accepted Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia
Company Culture
We build our people up. Every team member is treated as a long‑term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Join Us We are excited about the prospect of joining a forward‑thinking company and driving client success. If you are excited about this opportunity, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and motivations. Join us in our journey to empower clients and deliver exceptional value.
#J-18808-Ljbffr