Omni Hotels and Resorts
Loss Prevention Officer | 2nd Shift
Omni Hotels and Resorts, Asheville, North Carolina, us, 28814
Location
Omni Grove Park Inn & Spa
Overview The AAA Four‑Diamond Omni Grove Park Inn & Spa is known for understated elegance and southern charm. The property offers sweeping views of the Blue Ridge Mountains, fine dining, a Donald Ross golf course, tennis and fitness center, award‑winning spa, and spacious convention facilities.
Associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.
Job Description Sign on Bonus: $1,000.00 paid across the first 90 days – $250 after 30 days, $250 after 60 days, $500 after 90 days.
This position ensures that all hotel guests, associates and hotel property are maintained in a safe and secure environment.
Responsibilities
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow up with all investigations of crimes committed against property and persons.
Assist sick or injured guests or associates, ensuring all documentation, reporting and witness statements have been completed within a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor and distribute visitor and vendor access to the property by issuing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering or exiting the hotel through core areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Qualifications
Must be able to stand and walk for up to 4 hours per shift.
Must be able to communicate effectively by telephone, email, radio and reporting.
Must have basic computer knowledge.
Must be able to reach various areas of the hotel or resort at a rapid pace if necessary.
First Aid/CPR Certification is preferred.
Must be able to remain calm and professional during stressful situations.
Must be able to work a flexible schedule, including day, evening, overnight shifts, weekends and holidays.
Must be 21+ with a valid North Carolina Driver License.
Must pass pre‑employment drug screening.
EEO Statement Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Overview The AAA Four‑Diamond Omni Grove Park Inn & Spa is known for understated elegance and southern charm. The property offers sweeping views of the Blue Ridge Mountains, fine dining, a Donald Ross golf course, tennis and fitness center, award‑winning spa, and spacious convention facilities.
Associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out.
Job Description Sign on Bonus: $1,000.00 paid across the first 90 days – $250 after 30 days, $250 after 60 days, $500 after 90 days.
This position ensures that all hotel guests, associates and hotel property are maintained in a safe and secure environment.
Responsibilities
Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow up with all investigations of crimes committed against property and persons.
Assist sick or injured guests or associates, ensuring all documentation, reporting and witness statements have been completed within a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor and distribute visitor and vendor access to the property by issuing visitor badges.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering or exiting the hotel through core areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Qualifications
Must be able to stand and walk for up to 4 hours per shift.
Must be able to communicate effectively by telephone, email, radio and reporting.
Must have basic computer knowledge.
Must be able to reach various areas of the hotel or resort at a rapid pace if necessary.
First Aid/CPR Certification is preferred.
Must be able to remain calm and professional during stressful situations.
Must be able to work a flexible schedule, including day, evening, overnight shifts, weekends and holidays.
Must be 21+ with a valid North Carolina Driver License.
Must pass pre‑employment drug screening.
EEO Statement Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
#J-18808-Ljbffr