FAIR HEARING & CONFERENCE SUPERVISOR

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE BENEFITS OPPORTUNITY SPECIALIST CIVIL SERVICE TITLE. The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. Fair Hearing and Conference/Pre-NOI/FH New Initiatives & Quality Analysis, formerly known as Fair Hearing Representation, consists of three areas in the Division of Fair Hearing: Fair Hearing & Conference (FH&C), which supports the agency to avoid fair hearing requests, scheduling of hearing that eliminate the chargeback from the Office of Temporary & Disability Assistance (OTDA); Pre Notice of Intent (Pre-NOI), which supports the agency to address clients' disagreement with the agency actions or changes made to their households; and Fair Hearing New Initiatives & Quality Analysis (FHNIQA), which offers on-going support, resources and guidance for all new initiatives related FIA, Medicaid, Advocate Inquiry, Office of Administrative Hearing (OAI I), Office Program Performance & Financial Management (OPPFM) and Department and Homeless Services. Under general supervision of the Fair Hearing Representative and with latitude for independent judgment and initiative, the Agency Representative reviews documents for Fair Hearing Evidence Packets in defense of the Agencys position and represents the Family Independence Administration (FIA) at New York State Fair Hearings in an effort to defend and resolve disputes on Cash Assistance (CA), Supplemental Nutrition Assistance Program (SNAP), Investigation Revenue and Enforcement Administration (IREA), and Medicaid (MA) case actions, in order to assist in moving participants toward economic independence. The Agency Representative will: Represent the Agency at New York State Administrative Hearings by presenting and defending Fair Hearing cases or resolving when appropriate. Update Fair Hearing checklists as determined by feedback from the Fair Hearing Officer via dispositions and outcomes. Ensure that all case actions are reflected and checked through relevant systems such as Welfare Management System (WMS), Paperless Operation System (POS), New York City Work Accountability and You (NYCWAY), Fair Hearing Informational System (FHIS), HRA One Viewer, Self-Sufficiency Employment Assessment Management System (SEAMS), Fair Hearing Evidence Management System (FHEMS) and Electronic Evidence Packet System (EEPS). Review Fair Hearing Evidence Packet prepared by Same Day Conference AJOS Is to assess the appropriateness of resolution actions and to ensure all pertinent documents/evidence are included. Ensure that Fair Hearing staff members are trained in the performance of work activities, by holding individual and unit meeting to improve staff areas of competence; provides Performance Evaluations, timely; develops strategies and defenses to assist in increasing the Agencys Fair Hearing win rate and to support fair hearing avoidance. Meet on a regular basis with Center Directors, Center staff, and other Model Center/Job Center, Supplemental Nutrition Assistance Program (SNAP), IREA Operations staff, and participate in Job Center cabinet meetings to review CA and SNAP Fair Hearing trends and causal factors. Minimum Qualifications A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either (a) client services or (b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming. A baccalaureate degree from an accredited college; plus eighteen (18) months of full time satisfactory experience working as a Benefits Opportunity Specialist; or A baccalaureate degree from an accredited college; plus eighteen (18) months of full time satisfactory experience as described in one (1) above. College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. Preferred Skills Excellent communication and writing skills. - Knowledge of Agency operations and NYS social service policy/procedures. - Strong analytical, problem-solving, and time management skills. - Detail oriented. - Knowledge of FHEMS, WMS, POS, NYCWAY, WARM, PAM, and SEAMS. - Exceptional Word and Excel Skills. This position is also open to qualified persons with a disability who are eligible for the 55-a Program. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. #J-18808-Ljbffr