The TJX Companies , Inc.
Retail Customer Experience Coordinator
The TJX Companies , Inc., Traverse City, Michigan, United States, 49685
Retail Customer Experience Coordinator
The TJX Companies, Inc. (TJ Maxx) invites you to join our team as a Retail Customer Experience Coordinator. In this role you will promote an exceptional customer experience, lead a team of associates at the front of store, and maintain a clean, organized store environment. Job Description
Responsible for promoting an excellent customer experience, overseeing a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, maintaining a clean and organized store. Responsibilities Create a positive internal and external customer experience. Promote a culture of honesty and integrity; maintain confidentiality. Takes an active role in training and mentoring Associates on front end principles. Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs. Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates. Addresses customer concerns and issues promptly, ensuring a positive customer experience. Ensures Associates execute tasks and activities according to store plan; prioritizes as needed. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Provides and accepts recognition and constructive feedback. Partners with Management on Associate training needs to increase effectiveness. Ensures adherence to all labor laws, policies, and procedures. Promotes credit and loyalty programs. Supports and participates in store shrink reduction goals and programs. Promotes safety awareness and maintains a safe environment. Other duties as assigned.
Qualifications
Available to work flexible schedule, including nights and weekends. Strong understanding of merchandising techniques. Capable of multi-tasking. Strong communication and organizational skills with attention to detail. Able to respond appropriately to changes in direction or unexpected situations. Team player, working effectively with peers and supervisors. Able to train others. Minimum 1 year retail and 6 months of leadership experience.
Benefits
Associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long-term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance.
Location and Compensation
USA, TJ Maxx Store 0077 Traverse City, MI. Starting pay range $16.00 to $16.50 per hour. EEO Statement
All applicants considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations for qualified individuals with disabilities. Consideration for applicants with arrest or conviction records. Contact
Address: 3301 N US 31 South. #J-18808-Ljbffr
The TJX Companies, Inc. (TJ Maxx) invites you to join our team as a Retail Customer Experience Coordinator. In this role you will promote an exceptional customer experience, lead a team of associates at the front of store, and maintain a clean, organized store environment. Job Description
Responsible for promoting an excellent customer experience, overseeing a team of Associates at front of store, ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, maintaining a clean and organized store. Responsibilities Create a positive internal and external customer experience. Promote a culture of honesty and integrity; maintain confidentiality. Takes an active role in training and mentoring Associates on front end principles. Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs. Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates. Addresses customer concerns and issues promptly, ensuring a positive customer experience. Ensures Associates execute tasks and activities according to store plan; prioritizes as needed. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Provides and accepts recognition and constructive feedback. Partners with Management on Associate training needs to increase effectiveness. Ensures adherence to all labor laws, policies, and procedures. Promotes credit and loyalty programs. Supports and participates in store shrink reduction goals and programs. Promotes safety awareness and maintains a safe environment. Other duties as assigned.
Qualifications
Available to work flexible schedule, including nights and weekends. Strong understanding of merchandising techniques. Capable of multi-tasking. Strong communication and organizational skills with attention to detail. Able to respond appropriately to changes in direction or unexpected situations. Team player, working effectively with peers and supervisors. Able to train others. Minimum 1 year retail and 6 months of leadership experience.
Benefits
Associate discount; EAP; smoking cessation; bereavement; 401(k) associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long-term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance.
Location and Compensation
USA, TJ Maxx Store 0077 Traverse City, MI. Starting pay range $16.00 to $16.50 per hour. EEO Statement
All applicants considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations for qualified individuals with disabilities. Consideration for applicants with arrest or conviction records. Contact
Address: 3301 N US 31 South. #J-18808-Ljbffr