Palos Verdes Golf Club
Special Event Sales Manager
Palos Verdes Golf Club, California, Missouri, United States, 65018
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Special Event Sales Manager
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Palos Verdes Golf Club General Purpose
Responsible for all aspects of the catering sales process, including pursuing new business and developing special events for new and existing Members, guests, or clients. This role also entails engaging in event coordination and execution with a focus on detail, quality presentation, consistency, and attentiveness, as part of the club's service principles. Essential Duties Approach all interaction with Members, guests, and colleagues in a courteous, service-oriented manner; demonstrate ability to collaborate with management and co?workers. Maintain contact with clients and build effective relationships to ensure high levels of guest satisfaction; consistently deliver exceptional service to Members and guests. Assist in the preparation of the annual budget and monthly forecasting to increase the profitability of the banquet operation. Develop a sales strategy, including the use of online marketing and social media outlets, to penetrate new markets, gain new business, and achieve company sales goals. Attend and participate in relevant networking opportunities and keep current with industry trends; represent the club during community events. Pursue client leads and prospects through cold calling and site visits. Handle catering and event inquiries and ensure timely follow?up on the same business day. Meet with clients to work out event details; give property tours while highlighting the clubs features and available services; attend food tastings as needed. Create and conduct proposal presentations and request for proposal (RFP) responses. Work with the chef and F&B department to develop creative food and beverage offerings as required. Maintain a thorough understanding of club amenities and food & beverage offerings. Translate client needs and special requests into BEO specifications, confirming all details relative to group functions with banquet planners. Manage event administrative requirements and logistics by developing and adhering to all contracts and confirmed agreements. Coordinate scheduling and staffing requirements for special events with the banquet manager and F&B department. Ensure successful operation of guest functions through strong communication, attention to detail, and onsite management presence as needed. Inspect final layout and set?up prior to each event; ensure correct appearance and cleanliness of all items as outlined on the BEO. Hold pre?function meetings with banquet staff to ensure excellent event service. Stay present during events to greet guests and oversee the event service. Provide timely feedback to department heads regarding account performance. Keep general manager informed of any issues that arise. Suggest and develop improvements in banquet service procedures. Prepare invoices/statements following each event and submit them to accounting. Provide reports and other information necessary to ensure accurate sales/catering metrics are available. Compose thank?you letters for each event and deliver them to clients within two weeks of the event. Act as a representative of the club by maintaining a crisp, clean personal appearance and speaking on behalf of the club with accuracy and professionalism. Attend and participate in relevant meetings as required or requested. Adhere to all company policies, procedures, business ethics codes, and applicable laws. Perform all duties in accordance with club expectations. Perform other duties as assigned.
Qualifications & Skills
Excellent verbal communication, organizational, and follow?through skills. Ability to read, comprehend, and respond to memos, correspondence, and special instructions; ability to write memos, correspondence, and schedules. Effective presentation skills in one?on?one and small group settings with Members, guests, clients, and staff. Strong listening and clarification abilities. Proficient with Microsoft Office and POS systems. Intermediate math skills. Dynamic, outgoing personality; articulate, friendly, punctual, and proactive. Honest, reliable, and passionate commitment to the business. Comfortable leading a team in a fast?paced environment. High level of client service, professionalism, and attention to detail; professional appearance appropriate for a premier country club. Problem?solving and thinking out of the box skills; ability to apply common sense to better serve guests needs. Ability to anticipate, prevent, and handle guest complaints and disputes to satisfactory resolution. Ability to function well in stressful, high?pressure situations. Knowledge of wine and wine regions; proper banquet food and wine service. Basic knowledge of liquor and public entertainment licenses. Ability to read, comprehend, and enforce the rules of the clubs employee handbook. Ability to work a flexible schedule, including nights, days, weekends, and holidays.
Experience & Education
College degree in hospitality or at least two years catering sales experience preferred. Previous supervisory experience in fine dining or upscale environment; country?club experience preferred. Basic knowledge of food and beverage operations; extensive knowledge of event coordination. General knowledge of conference technology and audio?visual needs. Strong knowledge of service standards and different service types. ServSafe Manager certification; ServSafe Alcohol certification.
Physical Requirements
Frequently sits for long periods, at least eight hours. Frequently stands/walks during on?site events and networking functions. Ability to climb stairs, balance, stoop, kneel, crawl, crouch, bend, stretch, twist, and reach. Ability to push, pull, carry, and lift at least 50 pounds; ability to move furniture. Ability to withstand continuous repetitive motions. Ability to securely transport self and other staff to perform sales calls and attend client events.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please: No phone calls or walk?ins. Apply online only. Salary
$75,000 - $85,000 per year Job Posted by ApplicantPro Seniority Level
Mid?Senior level Employment Type
Full?time Job Function
Sales and Business Development Industry
Recreational Facilities #J-18808-Ljbffr
Special Event Sales Manager
role at
Palos Verdes Golf Club General Purpose
Responsible for all aspects of the catering sales process, including pursuing new business and developing special events for new and existing Members, guests, or clients. This role also entails engaging in event coordination and execution with a focus on detail, quality presentation, consistency, and attentiveness, as part of the club's service principles. Essential Duties Approach all interaction with Members, guests, and colleagues in a courteous, service-oriented manner; demonstrate ability to collaborate with management and co?workers. Maintain contact with clients and build effective relationships to ensure high levels of guest satisfaction; consistently deliver exceptional service to Members and guests. Assist in the preparation of the annual budget and monthly forecasting to increase the profitability of the banquet operation. Develop a sales strategy, including the use of online marketing and social media outlets, to penetrate new markets, gain new business, and achieve company sales goals. Attend and participate in relevant networking opportunities and keep current with industry trends; represent the club during community events. Pursue client leads and prospects through cold calling and site visits. Handle catering and event inquiries and ensure timely follow?up on the same business day. Meet with clients to work out event details; give property tours while highlighting the clubs features and available services; attend food tastings as needed. Create and conduct proposal presentations and request for proposal (RFP) responses. Work with the chef and F&B department to develop creative food and beverage offerings as required. Maintain a thorough understanding of club amenities and food & beverage offerings. Translate client needs and special requests into BEO specifications, confirming all details relative to group functions with banquet planners. Manage event administrative requirements and logistics by developing and adhering to all contracts and confirmed agreements. Coordinate scheduling and staffing requirements for special events with the banquet manager and F&B department. Ensure successful operation of guest functions through strong communication, attention to detail, and onsite management presence as needed. Inspect final layout and set?up prior to each event; ensure correct appearance and cleanliness of all items as outlined on the BEO. Hold pre?function meetings with banquet staff to ensure excellent event service. Stay present during events to greet guests and oversee the event service. Provide timely feedback to department heads regarding account performance. Keep general manager informed of any issues that arise. Suggest and develop improvements in banquet service procedures. Prepare invoices/statements following each event and submit them to accounting. Provide reports and other information necessary to ensure accurate sales/catering metrics are available. Compose thank?you letters for each event and deliver them to clients within two weeks of the event. Act as a representative of the club by maintaining a crisp, clean personal appearance and speaking on behalf of the club with accuracy and professionalism. Attend and participate in relevant meetings as required or requested. Adhere to all company policies, procedures, business ethics codes, and applicable laws. Perform all duties in accordance with club expectations. Perform other duties as assigned.
Qualifications & Skills
Excellent verbal communication, organizational, and follow?through skills. Ability to read, comprehend, and respond to memos, correspondence, and special instructions; ability to write memos, correspondence, and schedules. Effective presentation skills in one?on?one and small group settings with Members, guests, clients, and staff. Strong listening and clarification abilities. Proficient with Microsoft Office and POS systems. Intermediate math skills. Dynamic, outgoing personality; articulate, friendly, punctual, and proactive. Honest, reliable, and passionate commitment to the business. Comfortable leading a team in a fast?paced environment. High level of client service, professionalism, and attention to detail; professional appearance appropriate for a premier country club. Problem?solving and thinking out of the box skills; ability to apply common sense to better serve guests needs. Ability to anticipate, prevent, and handle guest complaints and disputes to satisfactory resolution. Ability to function well in stressful, high?pressure situations. Knowledge of wine and wine regions; proper banquet food and wine service. Basic knowledge of liquor and public entertainment licenses. Ability to read, comprehend, and enforce the rules of the clubs employee handbook. Ability to work a flexible schedule, including nights, days, weekends, and holidays.
Experience & Education
College degree in hospitality or at least two years catering sales experience preferred. Previous supervisory experience in fine dining or upscale environment; country?club experience preferred. Basic knowledge of food and beverage operations; extensive knowledge of event coordination. General knowledge of conference technology and audio?visual needs. Strong knowledge of service standards and different service types. ServSafe Manager certification; ServSafe Alcohol certification.
Physical Requirements
Frequently sits for long periods, at least eight hours. Frequently stands/walks during on?site events and networking functions. Ability to climb stairs, balance, stoop, kneel, crawl, crouch, bend, stretch, twist, and reach. Ability to push, pull, carry, and lift at least 50 pounds; ability to move furniture. Ability to withstand continuous repetitive motions. Ability to securely transport self and other staff to perform sales calls and attend client events.
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please: No phone calls or walk?ins. Apply online only. Salary
$75,000 - $85,000 per year Job Posted by ApplicantPro Seniority Level
Mid?Senior level Employment Type
Full?time Job Function
Sales and Business Development Industry
Recreational Facilities #J-18808-Ljbffr