Kiwibot
Robotics Fleet Operations Technician
Kiwibot, San Francisco, California, United States, 94199
Robotics Fleet Operations Technician – Kiwibot
Join to apply for the
Robotics Fleet Operations Technician
role at
Kiwibot .
At
Robot.com , we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks. We believe the future is powered by clean and effective technology, and we’re committed to offering low or no-cost delivery services for everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation — and we’re excited to welcome the next generation of tech talent to our team.
About the Role As a
Robotics Fleet Operations Technician , you’ll be responsible for ensuring our robot fleet operates at peak performance and reliability. This role combines technical expertise, operational coordination, and process design to maintain a fleet availability rate above
95%
and ensure seamless deployments across our sites.
Key Responsibilities
Operational & Coordination
Act as the on-site operations point of contact for stakeholders, ensuring smooth daily performance.
Plan, coordinate, and monitor robot deployments, redeployments, and recoveries.
Design workflows for systematic maintenance and visual inspections.
Ensure operational goals and KPIs are consistently met (fleet uptime >95%, SLA compliance, service quality).
Support cross-functional initiatives in growth, marketing, and client engagement.
Develop SOPs for process improvement and documentation consistency.
Prepare and present performance reports, OKRs, and site performance dashboards.
Maintenance & Technical
Guarantee fleet uptime above 95% through proactive maintenance and resource planning.
Design and implement workflows for systematic visual inspections and deployments.
Coordinate robot deployment, redeployment, and recovery as required.
Provide on-site guidance and act as a technical consultant for operations and field teams.
Lead preventive and corrective maintenance plans to ensure robots remain fully functional and visually optimal.
Maintain detailed logs of all interventions, updates, and replacements.
Manage spare parts and tool inventory efficiently.
Execute hardware and software updates and field testing.
Monitor connectivity (SIM cards, data plans, network performance).
Collaborate with technical teams to diagnose and resolve recurring issues.
Drive initiatives to improve maintenance processes and reduce downtime.
Team & Compliance
Act as a technical consultant and mentor for on-site team members and interns.
Conduct weekly operational reviews, share insights, and coordinate improvement actions.
Support training programs for local coordinators and technical teams.
Promote a culture of safety, collaboration, and accountability.
Qualifications
Education: Degree in Mechatronics, Electrical, Electronic, or Biomedical Engineering (or equivalent technical background).
Experience: Prior experience in robotics, maintenance coordination, or fleet operations preferred.
Skills:
Strong technical and diagnostic skills
Excellent communication and coordination abilities
Solution-oriented and proactive mindset
Resilience and adaptability in dynamic environments
Language: Native English
Travel: Must hold or be able to obtain a U.S. VISA
What We Offer
Monthly compensation
Round-trip flights from your home country to assigned sites
Groceries or meal allowance during travels
Travel insurance
Access to Platzi courses to continue your professional development
Referrals increase your chances of interviewing at Kiwibot by 2x.
#J-18808-Ljbffr
Robotics Fleet Operations Technician
role at
Kiwibot .
At
Robot.com , we automate businesses to achieve peak efficiency and productivity, freeing human time for higher-level tasks. We believe the future is powered by clean and effective technology, and we’re committed to offering low or no-cost delivery services for everyone. We are a dynamic, fast-paced organization that values collaboration, creativity, and innovation — and we’re excited to welcome the next generation of tech talent to our team.
About the Role As a
Robotics Fleet Operations Technician , you’ll be responsible for ensuring our robot fleet operates at peak performance and reliability. This role combines technical expertise, operational coordination, and process design to maintain a fleet availability rate above
95%
and ensure seamless deployments across our sites.
Key Responsibilities
Operational & Coordination
Act as the on-site operations point of contact for stakeholders, ensuring smooth daily performance.
Plan, coordinate, and monitor robot deployments, redeployments, and recoveries.
Design workflows for systematic maintenance and visual inspections.
Ensure operational goals and KPIs are consistently met (fleet uptime >95%, SLA compliance, service quality).
Support cross-functional initiatives in growth, marketing, and client engagement.
Develop SOPs for process improvement and documentation consistency.
Prepare and present performance reports, OKRs, and site performance dashboards.
Maintenance & Technical
Guarantee fleet uptime above 95% through proactive maintenance and resource planning.
Design and implement workflows for systematic visual inspections and deployments.
Coordinate robot deployment, redeployment, and recovery as required.
Provide on-site guidance and act as a technical consultant for operations and field teams.
Lead preventive and corrective maintenance plans to ensure robots remain fully functional and visually optimal.
Maintain detailed logs of all interventions, updates, and replacements.
Manage spare parts and tool inventory efficiently.
Execute hardware and software updates and field testing.
Monitor connectivity (SIM cards, data plans, network performance).
Collaborate with technical teams to diagnose and resolve recurring issues.
Drive initiatives to improve maintenance processes and reduce downtime.
Team & Compliance
Act as a technical consultant and mentor for on-site team members and interns.
Conduct weekly operational reviews, share insights, and coordinate improvement actions.
Support training programs for local coordinators and technical teams.
Promote a culture of safety, collaboration, and accountability.
Qualifications
Education: Degree in Mechatronics, Electrical, Electronic, or Biomedical Engineering (or equivalent technical background).
Experience: Prior experience in robotics, maintenance coordination, or fleet operations preferred.
Skills:
Strong technical and diagnostic skills
Excellent communication and coordination abilities
Solution-oriented and proactive mindset
Resilience and adaptability in dynamic environments
Language: Native English
Travel: Must hold or be able to obtain a U.S. VISA
What We Offer
Monthly compensation
Round-trip flights from your home country to assigned sites
Groceries or meal allowance during travels
Travel insurance
Access to Platzi courses to continue your professional development
Referrals increase your chances of interviewing at Kiwibot by 2x.
#J-18808-Ljbffr