Community Medical Services
Client Services Coordinator
Community Medical Services, Milwaukee, Wisconsin, United States, 53244
Overview
Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. We’re looking for someone who enjoys a consistent schedule and is excited to work in an outpatient setting, much like a doctor’s office. Benefits
Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and Continuing Medical Education reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development Responsibilities
Greets and attends to clients in person and over the phone Answers all phone calls in a professional and courteous manner Manages the patient flow of a high volume of clients in a fast-paced environment May place outbound calls to schedule follow-up appointments or engage clients in treatment; creates new client profiles and enters demographic information in the electronic health record Schedules appointments using the electronic scheduling system Completes accurate documentation of client visits in the electronic health record Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized Coordinates intakes on a walk-in basis, assists clients with required documentation, and schedules with an available provider and counselor to complete intake Verifies insurance eligibility through various portals and sets up billing episodes in the electronic health record Establishes client payment plans and financial contracts; collects and posts payments Ensures confidentiality of all client and employee information Assists in the de-escalation of clients using a trauma-informed approach Triage s client issues to secure the most appropriate solution Introduces clients to the Recovery Connect engagement app and helps them navigate it as needed Completes end-of-day tasks, including reconciling deposit and payment records Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients or staff Participates in in-service/education regarding quality improvement or required job-focused education Helps maintain inventory and assists in ordering clinic supplies Performs general office duties, such as document preparation, scanning, and faxing Requirements
High School Diploma/GED 1+ years of experience in customer service 1+ years of front desk experience, preferably at a hospital front desk or multi-physician practice Hospital front desk or multi-physician front desk experience preferred For employees in TX/OH/MN/IN/WI: Motor Vehicle Valid state-issued driver’s license and MVR clearance; a 39-month MVR is required at interview Skills
Clear and effective communication between all organizational levels and outside providers Basic computer knowledge, including navigating electronic health records Culturally competent and sensitive to client and employee needs Demonstrated accuracy in medication administration and maintaining client records Excellent organizational skills, accuracy, and attention to detail Problem solving, conflict resolution, time management, and strong customer service skills Strong team player in a fast-paced setting Ability to maintain confidentiality to ensure HIPAA and 42 CFR compliance Flexible with the ability to work in a changing environment Ability to work flexible hours including nights, weekends, and holidays Travel to banks for cash deposits; MVR check for TX/OH/MN/IN/WI Notice to Wisconsin Employees
All new hires must provide proof of MMR and Varicella vaccinations. New hires should have a current flu vaccination or be willing to receive one; exemptions for medical or religious reasons are permitted with CMS exemption forms. About Community Medical Services
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing outpatient medication-assisted treatment and counseling. CMS is headquartered in Arizona with over 70 treatment clinics in 14 states, dedicated to addressing the opioid epidemic. Employment and Equal Opportunity
We are an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Note: This job description is not exhaustive and duties may change at any time with or without notice.
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Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. We’re looking for someone who enjoys a consistent schedule and is excited to work in an outpatient setting, much like a doctor’s office. Benefits
Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and Continuing Medical Education reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development Responsibilities
Greets and attends to clients in person and over the phone Answers all phone calls in a professional and courteous manner Manages the patient flow of a high volume of clients in a fast-paced environment May place outbound calls to schedule follow-up appointments or engage clients in treatment; creates new client profiles and enters demographic information in the electronic health record Schedules appointments using the electronic scheduling system Completes accurate documentation of client visits in the electronic health record Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized Coordinates intakes on a walk-in basis, assists clients with required documentation, and schedules with an available provider and counselor to complete intake Verifies insurance eligibility through various portals and sets up billing episodes in the electronic health record Establishes client payment plans and financial contracts; collects and posts payments Ensures confidentiality of all client and employee information Assists in the de-escalation of clients using a trauma-informed approach Triage s client issues to secure the most appropriate solution Introduces clients to the Recovery Connect engagement app and helps them navigate it as needed Completes end-of-day tasks, including reconciling deposit and payment records Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients or staff Participates in in-service/education regarding quality improvement or required job-focused education Helps maintain inventory and assists in ordering clinic supplies Performs general office duties, such as document preparation, scanning, and faxing Requirements
High School Diploma/GED 1+ years of experience in customer service 1+ years of front desk experience, preferably at a hospital front desk or multi-physician practice Hospital front desk or multi-physician front desk experience preferred For employees in TX/OH/MN/IN/WI: Motor Vehicle Valid state-issued driver’s license and MVR clearance; a 39-month MVR is required at interview Skills
Clear and effective communication between all organizational levels and outside providers Basic computer knowledge, including navigating electronic health records Culturally competent and sensitive to client and employee needs Demonstrated accuracy in medication administration and maintaining client records Excellent organizational skills, accuracy, and attention to detail Problem solving, conflict resolution, time management, and strong customer service skills Strong team player in a fast-paced setting Ability to maintain confidentiality to ensure HIPAA and 42 CFR compliance Flexible with the ability to work in a changing environment Ability to work flexible hours including nights, weekends, and holidays Travel to banks for cash deposits; MVR check for TX/OH/MN/IN/WI Notice to Wisconsin Employees
All new hires must provide proof of MMR and Varicella vaccinations. New hires should have a current flu vaccination or be willing to receive one; exemptions for medical or religious reasons are permitted with CMS exemption forms. About Community Medical Services
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing outpatient medication-assisted treatment and counseling. CMS is headquartered in Arizona with over 70 treatment clinics in 14 states, dedicated to addressing the opioid epidemic. Employment and Equal Opportunity
We are an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Note: This job description is not exhaustive and duties may change at any time with or without notice.
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