Ursus
JOB TITLE: Unified Communications Engineer
LOCATION:
Santa Clara, CA
DURATION:
6 months
RATE RANGE:
$36-$46/hr
COMPANY:
Our client is a global leader in AI and high-performance computing, powering innovations in gaming, robotics, and data science.
Job Description We are seeking a highly skilled and proactive
Unified Communications Engineer
to join our IT team. This role is responsible for the end-to-end operations, support, and lifecycle management of Microsoft Teams Rooms, Cisco video conferencing hardware, and Microsoft Teams Phones. The ideal candidate will have a strong background in audio-visual systems, collaboration technologies, and infrastructure project execution.
Key Responsibilities Microsoft Teams Rooms
Operate, support, and monitor Microsoft Teams Rooms across HQ location.
Perform regular health checks, firmware updates, and proactive maintenance.
Troubleshoot and resolve issues related to Teams Room devices, peripherals, and connectivity.
Cisco Video Conferencing Hardware
Manage and support Cisco video conferencing endpoints (e.g., Webex Room Kits, Room series, etc..).
Analyze logs and debug issues to ensure optimal performance and uptime.
Collaborate with Cisco TAC, Microsoft support and internal teams for escalations and root cause analysis.
Microsoft Teams Phones
Oversee the deployment, configuration, and support of Microsoft Teams-certified phones.
Monitor call quality and device performance using Microsoft Admin Center and analytics tools.
Provide end-user support and training as needed.
Audio Visual Systems
Maintain and troubleshoot AV systems including displays, control systems, microphones, and speakers.
Monitor AV infrastructure using remote management tools and dashboards.
Coordinate with vendors and integrators for repairs and upgrades.
Room Refresh & New Buildouts
Participate in conference room refresh projects and new room buildouts.
Assist in AV design reviews, equipment selection, and installation oversight.
Ensure all systems are tested and documented before handover.
Infrastructure Projects & Initiatives
Contribute to broader IT infrastructure initiatives involving collaboration tools and AV systems.
Provide technical input and support for cross-functional projects.
Document processes, configurations, and standard operating procedures.
Qualifications
3+ years of experience in AV/VC operations and support.
Hands‑on experience with Microsoft Teams Rooms, Cisco video conferencing systems, and Teams Phones.
Strong understanding of AV signal flow, control systems (e.g., QSC, Crestron, Extron), and network fundamentals.
Proficient in reading and analyzing system logs and diagnostics.
Excellent troubleshooting and problem‑solving skills.
Strong communication and collaboration abilities.
Preferred Certifications
Microsoft Teams Rooms Technical Solutions Professional
Cisco Certified Network Associate (CCNA) or equivalent
Work Environment
On‑site
May require occasional travel to remote offices or buildout sites
Ability to lift and move AV equipment as needed
BENEFITS SUMMARY Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full‑time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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Santa Clara, CA
DURATION:
6 months
RATE RANGE:
$36-$46/hr
COMPANY:
Our client is a global leader in AI and high-performance computing, powering innovations in gaming, robotics, and data science.
Job Description We are seeking a highly skilled and proactive
Unified Communications Engineer
to join our IT team. This role is responsible for the end-to-end operations, support, and lifecycle management of Microsoft Teams Rooms, Cisco video conferencing hardware, and Microsoft Teams Phones. The ideal candidate will have a strong background in audio-visual systems, collaboration technologies, and infrastructure project execution.
Key Responsibilities Microsoft Teams Rooms
Operate, support, and monitor Microsoft Teams Rooms across HQ location.
Perform regular health checks, firmware updates, and proactive maintenance.
Troubleshoot and resolve issues related to Teams Room devices, peripherals, and connectivity.
Cisco Video Conferencing Hardware
Manage and support Cisco video conferencing endpoints (e.g., Webex Room Kits, Room series, etc..).
Analyze logs and debug issues to ensure optimal performance and uptime.
Collaborate with Cisco TAC, Microsoft support and internal teams for escalations and root cause analysis.
Microsoft Teams Phones
Oversee the deployment, configuration, and support of Microsoft Teams-certified phones.
Monitor call quality and device performance using Microsoft Admin Center and analytics tools.
Provide end-user support and training as needed.
Audio Visual Systems
Maintain and troubleshoot AV systems including displays, control systems, microphones, and speakers.
Monitor AV infrastructure using remote management tools and dashboards.
Coordinate with vendors and integrators for repairs and upgrades.
Room Refresh & New Buildouts
Participate in conference room refresh projects and new room buildouts.
Assist in AV design reviews, equipment selection, and installation oversight.
Ensure all systems are tested and documented before handover.
Infrastructure Projects & Initiatives
Contribute to broader IT infrastructure initiatives involving collaboration tools and AV systems.
Provide technical input and support for cross-functional projects.
Document processes, configurations, and standard operating procedures.
Qualifications
3+ years of experience in AV/VC operations and support.
Hands‑on experience with Microsoft Teams Rooms, Cisco video conferencing systems, and Teams Phones.
Strong understanding of AV signal flow, control systems (e.g., QSC, Crestron, Extron), and network fundamentals.
Proficient in reading and analyzing system logs and diagnostics.
Excellent troubleshooting and problem‑solving skills.
Strong communication and collaboration abilities.
Preferred Certifications
Microsoft Teams Rooms Technical Solutions Professional
Cisco Certified Network Associate (CCNA) or equivalent
Work Environment
On‑site
May require occasional travel to remote offices or buildout sites
Ability to lift and move AV equipment as needed
BENEFITS SUMMARY Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full‑time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
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