International Flavors and Fragrances
Customer Service Representative
International Flavors and Fragrances, Ridgefield, New Jersey, us, 07657
Job Summary
Are you ready to take your skills to the next level and make a real impact?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets. The role is based in Ridgefield, NJ (hybrid). Be part of a collaborative, high-performing, expert-driven team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You'll Make a Difference Responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a country or regional superuser with in-depth expertise.
Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
Process a credit note or a debit note related to a sales order or customer complaint
Coordinate customer complaints and service cases related to a sales order
Respond to customer's inquiry in a timely and accurate manner
Build a strong partnership with internal and external stakeholders
Drive continuous process improvement and KPIs in Order to Cash process
Support internal/external audit as needed
Coach or train CS teams for continuous improvement in Order to Cash process and service level at country or regional level
What Makes You the Right Fit Bachelor's degree or above (no specific major fields required)
+3 years' experience in Customer Service or Supply Chain of business to business
Knowledge in domestic and international trade
Expert knowledge of MS Office tools
Knowledge in basic finance
Fluent business English communication skills
Effective communication skills across all levels of the organization
Project management skills
Analytical and quantitative skills
Highly collaborative and team player
How Would You Stand Out? SAP training
Incoterm and Payment Term training
APICs CSCP or CPIM and SCOR
Why Choose Us? Training opportunities
Learning and development programs from day one
Our benefit package includes medical, dental, vision, 401k, vacation, holidays
16 weeks paid parental leave (maternity and paternity)
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more Salary Ranges: $54000- $67500
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets. The role is based in Ridgefield, NJ (hybrid). Be part of a collaborative, high-performing, expert-driven team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You'll Make a Difference Responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level, and Order to Cash project management as a country or regional superuser with in-depth expertise.
Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
Process a credit note or a debit note related to a sales order or customer complaint
Coordinate customer complaints and service cases related to a sales order
Respond to customer's inquiry in a timely and accurate manner
Build a strong partnership with internal and external stakeholders
Drive continuous process improvement and KPIs in Order to Cash process
Support internal/external audit as needed
Coach or train CS teams for continuous improvement in Order to Cash process and service level at country or regional level
What Makes You the Right Fit Bachelor's degree or above (no specific major fields required)
+3 years' experience in Customer Service or Supply Chain of business to business
Knowledge in domestic and international trade
Expert knowledge of MS Office tools
Knowledge in basic finance
Fluent business English communication skills
Effective communication skills across all levels of the organization
Project management skills
Analytical and quantitative skills
Highly collaborative and team player
How Would You Stand Out? SAP training
Incoterm and Payment Term training
APICs CSCP or CPIM and SCOR
Why Choose Us? Training opportunities
Learning and development programs from day one
Our benefit package includes medical, dental, vision, 401k, vacation, holidays
16 weeks paid parental leave (maternity and paternity)
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more Salary Ranges: $54000- $67500