Jiffy.com
Base Pay Range
$150,000.00/yr - $170,000.00/yr About Jiffy
We launched over a decade ago with a mission to combine unparalleled customer service with the fastest delivery in the apparel, direct‑to‑film transfer, and custom apparel industries. We’re a support system for creators, hobbyists, small business owners, and more. Today, we help millions of small businesses build their vision from scratch. Role Overview
Transportation Operations Manager – oversee transportation across the Jiffy network, with a strong focus on fulfillment and last‑mile delivery. Develop and manage carrier strategy, negotiate contracts and costs, and drive performance against SLAs. Partner with parcel carriers and on‑demand delivery providers to improve reliability, reduce delivery times, and optimize transportation costs. Collaborate with Product and Engineering teams to define business requirements and influence the technology roadmap that supports and scales our transportation operations. Key Responsibilities
Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization Manage relationships with parcel carriers and on‑demand delivery providers, ensuring adherence to SLAs and performance metrics Monitor and improve delivery speed, reliability, and customer experience across all transportation channels Partner with Finance and Operations to track, forecast, and optimize transportation costs Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations Establish and report on KPIs for carrier performance, cost efficiency, and service reliability Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities Qualifications
6+ years of experience in transportation, logistics, or supply chain management with direct responsibility for carrier management Proven track record negotiating contracts and managing cost/performance trade‑offs with parcel and/or on‑demand carriers Strong understanding of middle‑mile, last‑mile, and fulfillment operations in an e‑commerce or retail environment Data‑driven and analytical mindset, with experience defining and managing KPIs Ability to influence cross‑functional teams, including Product and Engineering, to deliver technology solutions for transportation Excellent communication and relationship management skills, capable of managing external partners and internal stakeholders Strong problem‑solving skills and ability to bring structure to complex operational challenges Preferred Qualifications
Experience with both parcel and on‑demand delivery networks, familiarity with TMS and routing technology integration Advanced degree in Supply Chain, Logistics, or a related field Location
Remote in SF or Hybrid in Irvine CA Benefits
Competitive salary, equity opportunities, and performance‑based bonuses Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy 401(k) retirement planning Annual wellness benefits to support healthy and balanced life Choice of MacBook or PC laptop and equipment for home office setup Annual credit of $200 to use on our website plus team merch drops Annual stipend for learning and career growth EEO
Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to
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$150,000.00/yr - $170,000.00/yr About Jiffy
We launched over a decade ago with a mission to combine unparalleled customer service with the fastest delivery in the apparel, direct‑to‑film transfer, and custom apparel industries. We’re a support system for creators, hobbyists, small business owners, and more. Today, we help millions of small businesses build their vision from scratch. Role Overview
Transportation Operations Manager – oversee transportation across the Jiffy network, with a strong focus on fulfillment and last‑mile delivery. Develop and manage carrier strategy, negotiate contracts and costs, and drive performance against SLAs. Partner with parcel carriers and on‑demand delivery providers to improve reliability, reduce delivery times, and optimize transportation costs. Collaborate with Product and Engineering teams to define business requirements and influence the technology roadmap that supports and scales our transportation operations. Key Responsibilities
Manage inbound (middle mile) and outbound (last mile) transportation operations for the Jiffy network Build and execute carrier strategy, including evaluating partners, negotiating contracts, and driving cost optimization Manage relationships with parcel carriers and on‑demand delivery providers, ensuring adherence to SLAs and performance metrics Monitor and improve delivery speed, reliability, and customer experience across all transportation channels Partner with Finance and Operations to track, forecast, and optimize transportation costs Provide business requirements to Product and Engineering teams, influencing technology roadmap development to improve transportation processes, tracking, and integrations Establish and report on KPIs for carrier performance, cost efficiency, and service reliability Lead continuous improvement initiatives to streamline transportation operations and scale fulfillment capabilities Qualifications
6+ years of experience in transportation, logistics, or supply chain management with direct responsibility for carrier management Proven track record negotiating contracts and managing cost/performance trade‑offs with parcel and/or on‑demand carriers Strong understanding of middle‑mile, last‑mile, and fulfillment operations in an e‑commerce or retail environment Data‑driven and analytical mindset, with experience defining and managing KPIs Ability to influence cross‑functional teams, including Product and Engineering, to deliver technology solutions for transportation Excellent communication and relationship management skills, capable of managing external partners and internal stakeholders Strong problem‑solving skills and ability to bring structure to complex operational challenges Preferred Qualifications
Experience with both parcel and on‑demand delivery networks, familiarity with TMS and routing technology integration Advanced degree in Supply Chain, Logistics, or a related field Location
Remote in SF or Hybrid in Irvine CA Benefits
Competitive salary, equity opportunities, and performance‑based bonuses Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy 401(k) retirement planning Annual wellness benefits to support healthy and balanced life Choice of MacBook or PC laptop and equipment for home office setup Annual credit of $200 to use on our website plus team merch drops Annual stipend for learning and career growth EEO
Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Jiffy is also committed to
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