Bank of America
AML Refresh Operations - Senior Business Control Specialist
Bank of America, Jacksonville, Florida, United States, 32290
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance that allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This role is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The primary focus is on providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise‑wide standards. Responsibilities include monitoring and testing controls, implementing quality assurance and quality control processes, and evaluating data to identify, track, and report issues and control improvements for remediation.
Responsibilities
Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards
Support the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness
Perform QA activities, including executing controls, managing cases, and reporting results
Execute initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluate data and information relevant to inspection metrics to support governance activities for dashboard reporting
Skills
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research
Global Operations, Anti Money Laundering (AML) – Refresh Operations Responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The role provides moderately complex research, reporting, and analytical support for the delivery of end‑to‑end support for AML Refresh Operations and operates under general supervision.
Key Responsibilities
Evaluate data and information relevant to inspection metrics to support governance activities for dashboard reporting
Serve as an escalation point to resolve broad and complex operational issues by partnering with operations management teammates, business leaders, and subject matter experts to support business operations and processes
Support functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
Support monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Synthesize findings and provide actionable insights to drive resolution and prevent recurrence of delays by identifying areas of potential procedural updates, thematic trends, and coaching opportunities to enhance AML Refresh program success
Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensure accuracy of AML Refresh client portfolio data using internal (AWARE, Cesium, GDS) and external comparison tools
Perform research and conduct moderately complex analysis (automated and manual) of data provided or obtained through reporting or manual research in a range of formats (Excel, Power BI, Tableau dashboards, etc.)
Explore methods to enhance processes, further reduce risks, and improve AML Refresh process
Create analysis and liaise with internal partners to ensure proper client reporting and assist with regulatory reporting
Escalate potential risks and exposures to manager in a timely manner
Assist with ad‑hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
Investigate root causes of production delays by engaging with AML Refresh Operations, Lines of Business (LOBs), Global Financial Crimes (GFC), and leadership
Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables
Required Skills
24 months AML Refresh analyst experience preferred or familiarity with QA, risk management, fraud management, project management, and regulatory interpretation
Ability to work in a team environment
Exemplary verbal and written communication skills
Experience in a process‑oriented production environment with periodic changes
Proficiency in MS Office Suite (Excel, Word, Outlook, Access)
Strong organizational skills with the ability to prioritize and manage multiple assignments
Ability to meet tight deadlines while ensuring data accuracy and integrity
Self‑motivated and capable of working with minimal supervision
Attention to detail, critical thinking, and problem‑solving skills
Strong customer and client focus with adaptability and results orientation
Desired Skills
College degree (A.A.) or comparable work experience
Experience working within a highly productive team in a fast‑paced environment
Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
Strong executive presence and presentation skills with the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
Prior experience managing multiple projects and adjusting to changing deadlines
Lean Sigma Six or Project Management certificates
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance that allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This role is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The primary focus is on providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise‑wide standards. Responsibilities include monitoring and testing controls, implementing quality assurance and quality control processes, and evaluating data to identify, track, and report issues and control improvements for remediation.
Responsibilities
Oversee the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise‑wide standards
Support the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness
Perform QA activities, including executing controls, managing cases, and reporting results
Execute initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluate data and information relevant to inspection metrics to support governance activities for dashboard reporting
Skills
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research
Global Operations, Anti Money Laundering (AML) – Refresh Operations Responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The role provides moderately complex research, reporting, and analytical support for the delivery of end‑to‑end support for AML Refresh Operations and operates under general supervision.
Key Responsibilities
Evaluate data and information relevant to inspection metrics to support governance activities for dashboard reporting
Serve as an escalation point to resolve broad and complex operational issues by partnering with operations management teammates, business leaders, and subject matter experts to support business operations and processes
Support functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
Support monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Synthesize findings and provide actionable insights to drive resolution and prevent recurrence of delays by identifying areas of potential procedural updates, thematic trends, and coaching opportunities to enhance AML Refresh program success
Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensure accuracy of AML Refresh client portfolio data using internal (AWARE, Cesium, GDS) and external comparison tools
Perform research and conduct moderately complex analysis (automated and manual) of data provided or obtained through reporting or manual research in a range of formats (Excel, Power BI, Tableau dashboards, etc.)
Explore methods to enhance processes, further reduce risks, and improve AML Refresh process
Create analysis and liaise with internal partners to ensure proper client reporting and assist with regulatory reporting
Escalate potential risks and exposures to manager in a timely manner
Assist with ad‑hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
Investigate root causes of production delays by engaging with AML Refresh Operations, Lines of Business (LOBs), Global Financial Crimes (GFC), and leadership
Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables
Required Skills
24 months AML Refresh analyst experience preferred or familiarity with QA, risk management, fraud management, project management, and regulatory interpretation
Ability to work in a team environment
Exemplary verbal and written communication skills
Experience in a process‑oriented production environment with periodic changes
Proficiency in MS Office Suite (Excel, Word, Outlook, Access)
Strong organizational skills with the ability to prioritize and manage multiple assignments
Ability to meet tight deadlines while ensuring data accuracy and integrity
Self‑motivated and capable of working with minimal supervision
Attention to detail, critical thinking, and problem‑solving skills
Strong customer and client focus with adaptability and results orientation
Desired Skills
College degree (A.A.) or comparable work experience
Experience working within a highly productive team in a fast‑paced environment
Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
Strong executive presence and presentation skills with the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
Prior experience managing multiple projects and adjusting to changing deadlines
Lean Sigma Six or Project Management certificates
Shift 1st shift (United States of America)
Hours Per Week 40
#J-18808-Ljbffr