LEARFIELD
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Coordinator, Licensing
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LEARFIELD 4 days ago Be among the first 25 applicants Join to apply for the
Coordinator, Licensing
role at
LEARFIELD Get AI-powered advice on this job and more exclusive features. CLC’s Innovations and Operations’ Licensing team is focused on providing our licensees and institutions with unmatched customer service and delivering solutions. Through the use of our Brand Manager 360 platform, we facilitate submitting artwork, reporting royalties, disclosing suppliers and all aspects of license management.
As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.
This role will be client-facing across both internal and external users.
Specific Responsibilities
Handle inbound calls and tickets from our customers and staff Respond to all requests in a timely, professional manner Execute day-to-day administration of licensee accounts Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource Develop relationships and open communication with internal staff overseeing relationships with clients Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions Responsible for enhancing, developing and implementing guidelines for licensees Provide training to licensees for licensing requirements
Qualifications
Minimum of 1 year relevant experience Bachelor’s degree preferred but not required Desire to help customers and find solutions Excellent oral and written communication skills The ability to multi-task and manage changing priorities throughout the day Must be a team-player, possess outstanding customer service skills and be self-motivated. This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues. Great listening skills and the capability to remain calm and helpful when working with clients is essential. Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects. Must demonstrate the ability & desire to increase knowledge. Ability to establish a deep understanding of customer concerns and thoughts regarding the use of various systems, and the ability to troubleshoot as needed Ability to create and maintain end-user product documentation and associated materials
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Heath Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k), and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Healthy Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Marketing and Sales Referrals increase your chances of interviewing at LEARFIELD by 2x Get notified about new Licensing Coordinator jobs in
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Coordinator, Licensing
role at
LEARFIELD 4 days ago Be among the first 25 applicants Join to apply for the
Coordinator, Licensing
role at
LEARFIELD Get AI-powered advice on this job and more exclusive features. CLC’s Innovations and Operations’ Licensing team is focused on providing our licensees and institutions with unmatched customer service and delivering solutions. Through the use of our Brand Manager 360 platform, we facilitate submitting artwork, reporting royalties, disclosing suppliers and all aspects of license management.
As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.
This role will be client-facing across both internal and external users.
Specific Responsibilities
Handle inbound calls and tickets from our customers and staff Respond to all requests in a timely, professional manner Execute day-to-day administration of licensee accounts Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource Develop relationships and open communication with internal staff overseeing relationships with clients Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions Responsible for enhancing, developing and implementing guidelines for licensees Provide training to licensees for licensing requirements
Qualifications
Minimum of 1 year relevant experience Bachelor’s degree preferred but not required Desire to help customers and find solutions Excellent oral and written communication skills The ability to multi-task and manage changing priorities throughout the day Must be a team-player, possess outstanding customer service skills and be self-motivated. This position will require the ability to work under minimal supervision, within a group environment, to address a dynamic range of customer related issues. Great listening skills and the capability to remain calm and helpful when working with clients is essential. Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects. Must demonstrate the ability & desire to increase knowledge. Ability to establish a deep understanding of customer concerns and thoughts regarding the use of various systems, and the ability to troubleshoot as needed Ability to create and maintain end-user product documentation and associated materials
Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Heath Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k), and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Healthy Families and Workplaces Act.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Marketing and Sales Referrals increase your chances of interviewing at LEARFIELD by 2x Get notified about new Licensing Coordinator jobs in
Atlanta, GA . Atlanta, GA $1,500.00-$3,800.00 3 weeks ago Atlanta, GA $1,500.00-$3,800.00 3 weeks ago Sandy Springs, GA $60,000.00-$72,000.00 1 week ago Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
Sustainable Green Printing Partnership (SGP) Administrator Assistant
Administrative Assistant Project Coordinator
Atlanta, GA $110,000.00-$125,000.00 3 weeks ago Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
The Carter Center: Program Assistant, GWEP - Research, Health Programs
Atlanta, GA $45,000.00-$53,000.00 1 week ago Atlanta, GA $48,000.00-$53,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr