North Texas Tollway Authority
Bilingual Call Center Specialist - Plano
North Texas Tollway Authority, Plano, Texas, us, 75086
CSS II - Call Center - Plano - Bilingual
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CSS II - Call Center - Plano - Bilingual
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North Texas Tollway Authority Overview
The purpose of this position is to interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts. Responsibilities include handling customer interactions, responding to inquiries, participating in team meetings to stay informed about NTTA products and services, and discovering new communication tactics. Additional duties involve completing related projects as assigned. Benefits
Retention Bonus: $1000 Starting Pay: $18.50/hr Job Details
Call Center Responsibilities:
Handle inbound calls to assist customers with account questions. Call volume may vary, and outbound calls may also be required. Set up new accounts, update information, and process requests via phone or front counter. Respond to emails and other correspondence. Verify payment information, review images, process payments, and resolve credit card disputes. Qualifications
Minimum:
High School Diploma 1-3 years of experience Fluency in English Typing speed of 30 WPM Preferred:
N/A About NTTA
NTTA is a political subdivision of Texas responsible for toll roads in North Texas. We are committed to providing a safe, reliable toll system and are looking for talented individuals to join our team. How to Apply
Click 'Apply', register or log in, complete the application, and submit. For questions, visit our FAQ. You can also refer friends at https://careers.ntta.org. Additional Information
NTTA is an Equal Opportunity Employer.
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Join to apply for the
CSS II - Call Center - Plano - Bilingual
role at
North Texas Tollway Authority Overview
The purpose of this position is to interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts. Responsibilities include handling customer interactions, responding to inquiries, participating in team meetings to stay informed about NTTA products and services, and discovering new communication tactics. Additional duties involve completing related projects as assigned. Benefits
Retention Bonus: $1000 Starting Pay: $18.50/hr Job Details
Call Center Responsibilities:
Handle inbound calls to assist customers with account questions. Call volume may vary, and outbound calls may also be required. Set up new accounts, update information, and process requests via phone or front counter. Respond to emails and other correspondence. Verify payment information, review images, process payments, and resolve credit card disputes. Qualifications
Minimum:
High School Diploma 1-3 years of experience Fluency in English Typing speed of 30 WPM Preferred:
N/A About NTTA
NTTA is a political subdivision of Texas responsible for toll roads in North Texas. We are committed to providing a safe, reliable toll system and are looking for talented individuals to join our team. How to Apply
Click 'Apply', register or log in, complete the application, and submit. For questions, visit our FAQ. You can also refer friends at https://careers.ntta.org. Additional Information
NTTA is an Equal Opportunity Employer.
#J-18808-Ljbffr