Hilton New Orleans Riverside
Guest Service Agent (Full-Time) *free parking*
Hilton New Orleans Riverside, New Orleans, Louisiana, United States, 70123
Guest Service Agent (Full-Time) *free parking*
Join to apply for the Guest Service Agent (Full-Time) *free parking* role at Hilton New Orleans Riverside.
Benefits
Discounted hotel stays for team members and family & friends.
Debt free education.
Earn paid time off from day 1.
Free parking and free meals.
Option to be paid daily.
What will I be doing?
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details, selecting rooms, coding electronic keys, and promoting marketing programs.
Assist guests with check‑out, ensuring rooms and services are correctly accounted, handling payments, processing credit and debit cards, and handling foreign currency and gift certificates.
Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answer guest questions.
Use upselling techniques to promote hotel services and maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
Receive, input, retrieve, and relay messages to guests.
What are we looking for?
Hospitality – Passion for delivering exceptional guest experiences.
Integrity – Doing the right thing at all times.
Leadership – Leading in our industry and communities.
Teamwork – Working collaboratively with others.
Ownership – Taking responsibility for actions and decisions.
Urgency and discipline – Operating with a sense of immediacy.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Work Locations Hilton New Orleans Riverside
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
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Benefits
Discounted hotel stays for team members and family & friends.
Debt free education.
Earn paid time off from day 1.
Free parking and free meals.
Option to be paid daily.
What will I be doing?
Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details, selecting rooms, coding electronic keys, and promoting marketing programs.
Assist guests with check‑out, ensuring rooms and services are correctly accounted, handling payments, processing credit and debit cards, and handling foreign currency and gift certificates.
Demonstrate thorough knowledge of hotel information (room categories, rates, packages, promotions, local area) and answer guest questions.
Use upselling techniques to promote hotel services and maximize room occupancy.
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
Receive, input, retrieve, and relay messages to guests.
What are we looking for?
Hospitality – Passion for delivering exceptional guest experiences.
Integrity – Doing the right thing at all times.
Leadership – Leading in our industry and communities.
Teamwork – Working collaboratively with others.
Ownership – Taking responsibility for actions and decisions.
Urgency and discipline – Operating with a sense of immediacy.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
Work Locations Hilton New Orleans Riverside
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
#J-18808-Ljbffr