Credit Union 1 Alaska
Interactive Member Service Representative
Credit Union 1 Alaska, Anchorage, Alaska, United States, 99507
Overview
Interactive Member Service Representative Base pay range: $20.40/hr - $28.75/hr. This position is located on-site on the 2nd floor of our DeBarr Branch (4020 DeBarr Rd.). Not eligible for a remote/hybrid schedule. Notes: This posting includes information about pay, location, and requirements as part of Credit Union 1’s job description. Responsibilities (Essential Job Functions)
Serves the members in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional member service standards with both internal and external members. Answers questions from members and maintains excellent member relations; directs members to proper employees for answers to more complex problems and inquiries. Works independently and utilizes effective problem solving skills to resolve issues; uses position authority and knowledge of operating and security procedures to make on-the-spot decisions including exceptions, adjustments and overrides. Resolves complex and non-routine inquiries concerning credit union policy and operating procedures; researches and solves member’s problems as time permits, referring more difficult situations to the branch staff or appropriate department. Multi-tasks by working with multiple software programs concurrently to accurately complete a transaction, while communicating with a member. Actively seeks cross-selling opportunities, selling new or additional products or services that meet member’s needs, and makes appropriate referrals to other areas of the credit union. Follows up on opportunities and inquiries from members to further encourage a complete financial relationship. Remains up to date and educated on products, services, marketing promotions, policies and procedures. Meets or exceeds minimum personal referral goals and contributes to ITM departmental goals. Performs end of day balancing according to procedures. Adheres to security, audit and compliance requirements. Communicates member comments, issues and requests to appropriate branch/department. Clearly communicates the proper use of interactive kiosks, handling member’s objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience. Effectively demonstrates Service through CU1LUV in all member interactions. Works closely with Supervisors to improve upon current skills. A professional appearance is required. Qualifications
Must be a high school graduate or equivalent with minimum 1 year prior Teller, customer service or sales experience preferred. Must possess excellent communication skills that transcend a video/electronic face to face member environment. Must be comfortable being on camera as members will see the Interactive MSR via video transmission from the Interactive Teller Machine. Must have the ability to multi-task: Interactive MSR staff will be required to use 2-3 software programs concurrently to complete a transaction. Must be able to adjust priorities to meet deadlines. Must be able to type at least 35 WPM and have the ability to use a 10-key calculator. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with Office of Foreign Assets Control laws and regulations (OFAC). Additional Responsibilities
Projects a positive attitude during all contacts with members consistent with Credit Union 1’s mission statement and the CU1LUV Pledge in order to maintain a high level of member satisfaction. Adheres to the credit union’s dress code policy. Performs other duties as assigned. Required Statements
Statement: Applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the start date at their own expense. Background Screening: Candidates selected will be subject to a criminal background check prior to employment. An offer may be rejected or terminated based on background results. EEO: Credit Union 1 provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type. E-Verify: Credit Union 1 participates in E-Verify and will provide Form I-9 information to confirm authorization to work in the U.S. Job Details and Other Roles
Seniority level: Entry level Employment type: Full-time Job function: Other Referrals increase your chances of interviewing at Credit Union 1 Alaska. Get notified about new Member Service Representative jobs in Anchorage, AK.
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Interactive Member Service Representative Base pay range: $20.40/hr - $28.75/hr. This position is located on-site on the 2nd floor of our DeBarr Branch (4020 DeBarr Rd.). Not eligible for a remote/hybrid schedule. Notes: This posting includes information about pay, location, and requirements as part of Credit Union 1’s job description. Responsibilities (Essential Job Functions)
Serves the members in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional member service standards with both internal and external members. Answers questions from members and maintains excellent member relations; directs members to proper employees for answers to more complex problems and inquiries. Works independently and utilizes effective problem solving skills to resolve issues; uses position authority and knowledge of operating and security procedures to make on-the-spot decisions including exceptions, adjustments and overrides. Resolves complex and non-routine inquiries concerning credit union policy and operating procedures; researches and solves member’s problems as time permits, referring more difficult situations to the branch staff or appropriate department. Multi-tasks by working with multiple software programs concurrently to accurately complete a transaction, while communicating with a member. Actively seeks cross-selling opportunities, selling new or additional products or services that meet member’s needs, and makes appropriate referrals to other areas of the credit union. Follows up on opportunities and inquiries from members to further encourage a complete financial relationship. Remains up to date and educated on products, services, marketing promotions, policies and procedures. Meets or exceeds minimum personal referral goals and contributes to ITM departmental goals. Performs end of day balancing according to procedures. Adheres to security, audit and compliance requirements. Communicates member comments, issues and requests to appropriate branch/department. Clearly communicates the proper use of interactive kiosks, handling member’s objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience. Effectively demonstrates Service through CU1LUV in all member interactions. Works closely with Supervisors to improve upon current skills. A professional appearance is required. Qualifications
Must be a high school graduate or equivalent with minimum 1 year prior Teller, customer service or sales experience preferred. Must possess excellent communication skills that transcend a video/electronic face to face member environment. Must be comfortable being on camera as members will see the Interactive MSR via video transmission from the Interactive Teller Machine. Must have the ability to multi-task: Interactive MSR staff will be required to use 2-3 software programs concurrently to complete a transaction. Must be able to adjust priorities to meet deadlines. Must be able to type at least 35 WPM and have the ability to use a 10-key calculator. Responsible for abiding by and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with Office of Foreign Assets Control laws and regulations (OFAC). Additional Responsibilities
Projects a positive attitude during all contacts with members consistent with Credit Union 1’s mission statement and the CU1LUV Pledge in order to maintain a high level of member satisfaction. Adheres to the credit union’s dress code policy. Performs other duties as assigned. Required Statements
Statement: Applicants must be legally authorized to work in the United States without restriction. Credit Union 1 does not provide visa sponsorship. Credit Union 1 does not provide relocation assistance. If selected for an on-site position, candidates will be responsible for relocating to Alaska prior to the start date at their own expense. Background Screening: Candidates selected will be subject to a criminal background check prior to employment. An offer may be rejected or terminated based on background results. EEO: Credit Union 1 provides equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type. E-Verify: Credit Union 1 participates in E-Verify and will provide Form I-9 information to confirm authorization to work in the U.S. Job Details and Other Roles
Seniority level: Entry level Employment type: Full-time Job function: Other Referrals increase your chances of interviewing at Credit Union 1 Alaska. Get notified about new Member Service Representative jobs in Anchorage, AK.
#J-18808-Ljbffr