Harper Auto Wash
Customer Experience Champion [Alcoa, FT]
Harper Auto Wash, Alcoa, Tennessee, United States, 37701
Job Summary
The Customer Experience Champions are the face of Harper Auto Wash and play a
crucial role in creating great customer experiences . Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed
team . This team also happens to clean cars!
If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!
>> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:
— Sales! (explaining the value of "unlimited passes" to customers at the paystations)
— Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)
— Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)
Most Customer Experience Champions become all-stars in all 3 roles!
This full-time position is located at the Alcoa Harper Auto Wash, paying $14 per hour plus tips!
Benefits
Medical, Dental, and Vision Insurance
401(k) Plan
Short & Long Term Disability
Employer Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Opportunities for Advancement
Healthy Work/Life Balance
Requirements Customer Service & Professionalism
Provide
friendly and enthusiastic
customer service at all times.
Act as the
face of Harper Auto Wash
by warmly greeting every customer with a smile.
Communicate clearly using
eye contact and exaggerated hand gestures
when guiding customers.
Assist customers by explaining procedures and answering questions professionally.
Vehicle Handling & Safety
Correctly prep vehicles
by performing visual inspections and ensuring all safety precautions are met.
Safely guide vehicles into the wash tunnel , ensuring proper placement on the conveyor belt.
Confirm that customers place their vehicle in
Neutral
before entering the wash.
Inspect truck beds and roof racks
for loose items or safety concerns.
Conduct a
brief high-pressure spray
on before vehicles enter the wash.
Interior Cleaning Responsibilities
Work efficiently as part of a
team-based cleaning process .
Perform
interior window cleaning, dashboard wiping, vacuuming, and tire shining
according to standard procedures.
Follow time management guidelines , ensuring vehicles are cleaned efficiently within set timeframes.
General Duties & Physical Requirements
Assist with
regular cleaning and maintenance
of equipment and the work environment.
Follow all company procedures and policies , ensuring a consistent and high-quality customer experience.
Lift at least 20 lbs
as needed for job duties.
Be able to stand on your feet for long periods of time
and work efficiently in a fast-paced setting.
Work in
all weather conditions
(heat, cold, etc.).
Eligibility Requirements
Driver's License
Pass drug screening as required by company policy
About Us:
The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville.
Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective.
This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.
Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.
The Customer Experience Champions are the face of Harper Auto Wash and play a
crucial role in creating great customer experiences . Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessed
team . This team also happens to clean cars!
If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, please apply! We are a growing company with a variety of exciting career paths!
>> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:
— Sales! (explaining the value of "unlimited passes" to customers at the paystations)
— Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)
— Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)
Most Customer Experience Champions become all-stars in all 3 roles!
This full-time position is located at the Alcoa Harper Auto Wash, paying $14 per hour plus tips!
Benefits
Medical, Dental, and Vision Insurance
401(k) Plan
Short & Long Term Disability
Employer Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Opportunities for Advancement
Healthy Work/Life Balance
Requirements Customer Service & Professionalism
Provide
friendly and enthusiastic
customer service at all times.
Act as the
face of Harper Auto Wash
by warmly greeting every customer with a smile.
Communicate clearly using
eye contact and exaggerated hand gestures
when guiding customers.
Assist customers by explaining procedures and answering questions professionally.
Vehicle Handling & Safety
Correctly prep vehicles
by performing visual inspections and ensuring all safety precautions are met.
Safely guide vehicles into the wash tunnel , ensuring proper placement on the conveyor belt.
Confirm that customers place their vehicle in
Neutral
before entering the wash.
Inspect truck beds and roof racks
for loose items or safety concerns.
Conduct a
brief high-pressure spray
on before vehicles enter the wash.
Interior Cleaning Responsibilities
Work efficiently as part of a
team-based cleaning process .
Perform
interior window cleaning, dashboard wiping, vacuuming, and tire shining
according to standard procedures.
Follow time management guidelines , ensuring vehicles are cleaned efficiently within set timeframes.
General Duties & Physical Requirements
Assist with
regular cleaning and maintenance
of equipment and the work environment.
Follow all company procedures and policies , ensuring a consistent and high-quality customer experience.
Lift at least 20 lbs
as needed for job duties.
Be able to stand on your feet for long periods of time
and work efficiently in a fast-paced setting.
Work in
all weather conditions
(heat, cold, etc.).
Eligibility Requirements
Driver's License
Pass drug screening as required by company policy
About Us:
The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville.
Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective.
This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service.
Harper...Where the drive is always world class.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.