Enterprise Mobility Inc
Full-Time Customer Assistance Representative Sr
Enterprise Mobility Inc, Oakland, California, United States, 94616
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
Oakland Airport
This is a full time position, includes a comprehensive benefits package, and pays
$21/ hour.
We are looking to fill the following schedule: Monday - Friday from 8am - 5pm and alternate weekends from 8:30am - 2pm.
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit
My Career (https://mycareer.enterprisemobility.com/internal-home)
.
Responsibilities
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns and check-ins
Assist management with daily Fleet Verification (VIF)
Manage GPS inventory (check-in, VIF)
Follow up with after-hours returns
Assist operations coordinator with shop cars and vehicle maintenance
Assist with processing switch-outs, writing damage reports etc.
Assist counter staff with completion of rental contracts
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must have at least 1 year prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be at least 18 years old
Must be able to work the following schedule: Monday - Friday from 8am - 5pm, and alternate weekends from 8:30am - 2pm
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
Oakland Airport
This is a full time position, includes a comprehensive benefits package, and pays
$21/ hour.
We are looking to fill the following schedule: Monday - Friday from 8am - 5pm and alternate weekends from 8:30am - 2pm.
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit
My Career (https://mycareer.enterprisemobility.com/internal-home)
.
Responsibilities
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns and check-ins
Assist management with daily Fleet Verification (VIF)
Manage GPS inventory (check-in, VIF)
Follow up with after-hours returns
Assist operations coordinator with shop cars and vehicle maintenance
Assist with processing switch-outs, writing damage reports etc.
Assist counter staff with completion of rental contracts
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must have at least 1 year prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be at least 18 years old
Must be able to work the following schedule: Monday - Friday from 8am - 5pm, and alternate weekends from 8:30am - 2pm
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.