Lodgco Hospitality
Night Auditor
Apply to the
Night Auditor
role at
Lodgco Hospitality .
Base Pay Range $16.00/hr - $17.00/hr
Job Summary Canopy by Hilton, a beautiful modern boutique hotel located in downtown Grand Rapids, is seeking a reliable, detail-oriented, and guest-focused individual to join our team as a full-time Night Auditor. In this role, you will assist with overnight audits, hotel guest services, and overnight valet operations. The ideal candidate thrives in a quiet, independent work environment and enjoys delivering top‑tier guest service.
Essential Job Functions
Perform guest registrations (check‑ins and check‑outs), room assignments, and special requests.
Have knowledge of daily hotel operations, policies, procedures, and internal rules.
Understand the brand’s operating systems and customer loyalty programs.
Know guest rooms, locations, amenities, features, and all other services offered.
Understand room rates, packages, discounts, and promotions.
Ensure proper credit when checking out guests and handle late charges accordingly.
Know cash handling and bank procedures to check out all guests.
Bank out at end of shift by following drop procedures.
Email daily reports to accounting office.
Answer phones, handle mail, and take messages.
Assist guests with problems and questions; ensure all guest problems are resolved.
Know the city, local area, and attractions.
Utilize spare time for cleaning (front desk, back office, common areas) and maintaining sidewalks and front entry.
Know all emergency procedures and the proper action to take.
Operate safe deposit boxes.
Inspect conference rooms, common areas and public restrooms to ensure cleanliness.
Perform security walks of the hotel.
Investigate and address noise/party issues.
Assist guests with overnight valet services, including parking and retrieving vehicles, assisting with luggage and adhering to all valet operating procedures.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies
Computer software skills.
Communication both verbal and written.
Dependable and customer focus.
Time management and problem solving skills.
Strong leadership abilities.
Required / Preferred Education and Experience
1–2 years of hotel experience is a plus.
Benefits We Offer
Day‑1 benefits.
Career development & training.
Paid time off.
Team‑member discounts.
401(k) with company match.
Bonus potential.
And more!
Additional Eligibility Qualifications Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, and walk, kneel, stoop, bend, and lift up to 50 pounds.
Expected Hours of Work This position must be available during 3rd shift hours between 11 pm‑7 am.
Who We Are At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We invest in our team’s development to deliver superior customer experience and to achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
EEO Statement In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
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Night Auditor
role at
Lodgco Hospitality .
Base Pay Range $16.00/hr - $17.00/hr
Job Summary Canopy by Hilton, a beautiful modern boutique hotel located in downtown Grand Rapids, is seeking a reliable, detail-oriented, and guest-focused individual to join our team as a full-time Night Auditor. In this role, you will assist with overnight audits, hotel guest services, and overnight valet operations. The ideal candidate thrives in a quiet, independent work environment and enjoys delivering top‑tier guest service.
Essential Job Functions
Perform guest registrations (check‑ins and check‑outs), room assignments, and special requests.
Have knowledge of daily hotel operations, policies, procedures, and internal rules.
Understand the brand’s operating systems and customer loyalty programs.
Know guest rooms, locations, amenities, features, and all other services offered.
Understand room rates, packages, discounts, and promotions.
Ensure proper credit when checking out guests and handle late charges accordingly.
Know cash handling and bank procedures to check out all guests.
Bank out at end of shift by following drop procedures.
Email daily reports to accounting office.
Answer phones, handle mail, and take messages.
Assist guests with problems and questions; ensure all guest problems are resolved.
Know the city, local area, and attractions.
Utilize spare time for cleaning (front desk, back office, common areas) and maintaining sidewalks and front entry.
Know all emergency procedures and the proper action to take.
Operate safe deposit boxes.
Inspect conference rooms, common areas and public restrooms to ensure cleanliness.
Perform security walks of the hotel.
Investigate and address noise/party issues.
Assist guests with overnight valet services, including parking and retrieving vehicles, assisting with luggage and adhering to all valet operating procedures.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Competencies
Computer software skills.
Communication both verbal and written.
Dependable and customer focus.
Time management and problem solving skills.
Strong leadership abilities.
Required / Preferred Education and Experience
1–2 years of hotel experience is a plus.
Benefits We Offer
Day‑1 benefits.
Career development & training.
Paid time off.
Team‑member discounts.
401(k) with company match.
Bonus potential.
And more!
Additional Eligibility Qualifications Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, and walk, kneel, stoop, bend, and lift up to 50 pounds.
Expected Hours of Work This position must be available during 3rd shift hours between 11 pm‑7 am.
Who We Are At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We invest in our team’s development to deliver superior customer experience and to achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.
EEO Statement In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
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