Audirichmondva
Business Development Center (BDC) at Audi Richmond (176)
Audirichmondva, Richmond, Virginia, United States, 23214
Job Details
Job Location : Richmond, VA
Salary Range : Undisclosed
Description
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. • Must be able and willing to receive a high amount of inbound calls • Partner with the service department to schedule vehicle service appointments • Greet customers and provide information on shuttle schedule if needed • Contact and communicate with customers to identify automotive service needs • Follow all dealership processes and procedures, high frequency of contact with customers • Thorough documentation of all contacts within the customer management system • Complete internet lead management service work plans on a daily basis • Answer all calls in a prompt, professional and courteous manner • Use scripts to collect all pertinent customer information and document in the system accordingly • Agents must adhere to Asbury phone scripts • Excellent customer service skills and motivation to be successful • High volume incoming and outgoing calls, ranging from 50+ calls per day • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred • Appointment setting experience a plus • Able to multi-task in a fast paced environment • Various language proficiency is always a plus • Team player
Full Time Benefits • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Health savings • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k retirement Qualifications Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls and appointments preferred Appointment setting experience a plus Able to multi-task in a fast paced environment Team player Must be at least eighteen years of age Must be able to pass pre-employment screens (background and drug test)
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Job Location : Richmond, VA
Salary Range : Undisclosed
Description
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives. • Must be able and willing to receive a high amount of inbound calls • Partner with the service department to schedule vehicle service appointments • Greet customers and provide information on shuttle schedule if needed • Contact and communicate with customers to identify automotive service needs • Follow all dealership processes and procedures, high frequency of contact with customers • Thorough documentation of all contacts within the customer management system • Complete internet lead management service work plans on a daily basis • Answer all calls in a prompt, professional and courteous manner • Use scripts to collect all pertinent customer information and document in the system accordingly • Agents must adhere to Asbury phone scripts • Excellent customer service skills and motivation to be successful • High volume incoming and outgoing calls, ranging from 50+ calls per day • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred • Appointment setting experience a plus • Able to multi-task in a fast paced environment • Various language proficiency is always a plus • Team player
Full Time Benefits • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Health savings • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k retirement Qualifications Advanced computer & phone skills Minimum typing 35-40 words per minute at minimum Experience using customer tracking systems to track calls and appointments preferred Appointment setting experience a plus Able to multi-task in a fast paced environment Team player Must be at least eighteen years of age Must be able to pass pre-employment screens (background and drug test)
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