DATAMAXIS, Inc
Network Telecommunications Administrator
DATAMAXIS, Inc, Libertyville, Illinois, United States, 60092
Network Telecommunications Administrator
Responsibilities
Primary administration of Server environment running Communication Manager (CM) with 270+ users, Avaya Aura Messaging (AAM), Avaya Call Management System (CMS), Avaya Session Boarder Controller for Enterprise (ASBCE), Avaya System/Session Manager, Avaya AES system, Digital and SIP desk phones, Avaya Workplace and Avaya one-X Agent softphones, Call Accounting - VeraSMART v12.1.
Administer existing AT&T SIP trunking service and BVoIP (Business Voice over IP) tied to Avaya infrastructure. Includes proactive monitoring, troubleshooting, and load balancing of inbound/outbound calls.
Monitor computer, network systems and applications using Tanium endpoint management and security platform; interpret console messages and perform required actions.
Evaluate new telephony and computer-based technology. Make recommendations to the Director of IT on tools to add efficiencies.
Provide support and training to user community for telephony installations, phone and voicemail, instruction, call activity reporting, and all Windows 11 related solutions.
Perform installations, upgrades and testing of new hardware/software products and/or solutions individually or as part of a team.
Maintain current knowledge of overall IT Telephony vendor capabilities. Analyze monthly charges for accuracy.
Requires some weekends and after-hours support, On-call rotation, and light travel as needed.
Provide all levels of Support Center support for local Snap-on Credit employees.
Other duties as assigned.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Information Technology
Software Development
Northbrook, IL $96,200.00-$144,560.00 3 days ago
Rolling Meadows, IL $70,143.00-$115,250.00 2 weeks ago
Schaumburg, IL $95,000.00-$105,000.00 1 hour ago
#J-18808-Ljbffr
Primary administration of Server environment running Communication Manager (CM) with 270+ users, Avaya Aura Messaging (AAM), Avaya Call Management System (CMS), Avaya Session Boarder Controller for Enterprise (ASBCE), Avaya System/Session Manager, Avaya AES system, Digital and SIP desk phones, Avaya Workplace and Avaya one-X Agent softphones, Call Accounting - VeraSMART v12.1.
Administer existing AT&T SIP trunking service and BVoIP (Business Voice over IP) tied to Avaya infrastructure. Includes proactive monitoring, troubleshooting, and load balancing of inbound/outbound calls.
Monitor computer, network systems and applications using Tanium endpoint management and security platform; interpret console messages and perform required actions.
Evaluate new telephony and computer-based technology. Make recommendations to the Director of IT on tools to add efficiencies.
Provide support and training to user community for telephony installations, phone and voicemail, instruction, call activity reporting, and all Windows 11 related solutions.
Perform installations, upgrades and testing of new hardware/software products and/or solutions individually or as part of a team.
Maintain current knowledge of overall IT Telephony vendor capabilities. Analyze monthly charges for accuracy.
Requires some weekends and after-hours support, On-call rotation, and light travel as needed.
Provide all levels of Support Center support for local Snap-on Credit employees.
Other duties as assigned.
Seniority Level
Associate
Employment Type
Full-time
Job Function
Information Technology
Software Development
Northbrook, IL $96,200.00-$144,560.00 3 days ago
Rolling Meadows, IL $70,143.00-$115,250.00 2 weeks ago
Schaumburg, IL $95,000.00-$105,000.00 1 hour ago
#J-18808-Ljbffr